we just came back from surise mamlouk palace in Hurghada....
it was beautifull holiday....everything was great from the hotel, room, staff and food...
we had wonderful time over there the food was excellent we had a wide varity of food ....really u can't go hungary at this hotel .... the service was excellent they always serve with a big smile on thier faces...

we were a party of fifteen adults and teenagers and everyone of us had a brilliant time we were well looked after from the moment we arrived till we went home all the staff couldnt do enough for us . has for the food i am a very fussy eater and dont like in particular chinese or indian food but we all booked the oriental, asian,mexican,and last but not least the italian restaurants the waiters couldnt do enough for us and all went out of their way to accomodate all fifteen of us kept our glasses full and all of us including myself came away full and very satisfied .we were all invited to the managers VIP party were we had nibbles and drinks and were well looked after then the ladies were given a rose and the manager presented us with a papyrus picture which was very good of them .Yasser who was at the towel station made sure we all had sunbeds together round the pool despite attempts by russians and germans to split us.we found all the bar staff in the lobby bar,bottom pool bar and the beach bar more than courteous they went over and beyond courtesy, the man who cleaned the room samir did an amazing job clearing after my grandchild ,the food in the main dining room was allways varied and i never had a problem finding something i liked and enjoyed overall we all had a most enjoyable holiday i got the best tan ive ever had it was like being in paradise what more could you ask for and i would personnally recomend sunrise mamlouk to anybody going to hurghada

Had a rest from May, 14th till June, 1st. A family of 4 persons of 2 adults, two children age of 2 and 8 years. Very much it was pleasant, a reluctance was to leave.
In general that all described by "the previous 2 orators" is truly and objectively, from myself I will add, that it is rather useful to learn (or to recall) 15-20 common phrases in English for simplification of dialogue (but...if You read this, everything is OK). The Russian(my homeland) dictionary of the local staff is : "hello" "how are you doing?" Numerals and "vodka without beer-waste of the money".
And, women, keep off the "table with sweets" at main restaurant! It is impossible to refuse! You just ruin your efforts to loose weight! (Joke)

Well what a surprise we had when we got to the Hotel. We originally booked the Siva Grand Beach as we where returning after last year and had our Holiday changed by Thomas Cook to this Hotel well Thanks TC the Hotel was fantastic the only negative thing I have to say is about the service in the main restaurant the 1st week was Brilliant could not do enough for you but then the team changed and so did the service you expect for a 5* Hotel. There seemed to be to many managers who did not know what the are doing. They have a great variety of different food and loads of it, also Good quality for such a big place. If you are on the ultra All Inclusive you get use all the restaurants on the mamlouk site and the Sunrise Garden Resort next door as many times as you want for free. Try the Itialian it is Great and you get the 5* treatment you would expect a credit to the team working in there and we particurlarly liked that on the way out how the Manager asked for your comments on the food and service nice touch. The Thomas Cook rep is Brilliant really helpful so go to the welcome meeting she has all information on trips.
We went on the Star Gazing trip it was Brilliant you get to go on a Desert Safria and go to a Bedouin Village it was very interesting if you like things like this. We also took advantage of the Anytime limo it was £18 for 3 days but you could go out and be picked up as far as el gouna as many times as you wanted within the 3 days. The Drivers are a bit mad though so fastern your belts.
The Rooms are cleaned Daily and are spotless just to let you know as we got caught out the sockets are European not african so take these adaptors. The Hotel grounds and pool areas are well maintained but there is a bit of work being done still.
The Beach was just having its sand topped up with new softer sand lots of loungers on Beach but people do reserve the front ones from about 7am this also happerns in pool areas.
We really enjoyed our Holiday in the Mamlouk Palace this is our 2nd time in the Red Sea and will Definently return to this Hotel.