I did some research before booking this hotel and reviews looked good but then came along a new manager,Food was very very repetative ,no themed nights nothing to entice you back in ,the salad bar was a disgrace all the salad was smelly ,like when you have left a lettuce in the fridge to long that smell,Beer at the big pool bar was ok all other bars it was warm or flat, the big pool bar now shuts at 5, yes 5 just when you fancy a drink after a hard day on the sunbed. The animation team were told to stop the entertainment at the big pool which in the past was great, And then there was TAP TAP TAP TAP workers laying and cracking tiles all day a few feet away from your sunbed , Then THE LAST STRAW a worker started spraying all the fencework with varnish around the pool area which then came all over us on the sunbeds ,we got this stopped, not by the manager as he could never be found .If you book the italian restraunt book the 7 o,clock sitting so afterwards you will still have!time to go for something to eat in the main restaraunt[you will need it].As for the hotels dive centre totally unproffesional ,no check dives just give us your money and lets go,not acceptable for a high risk sport. On this holiday i spoke to a lot of regulars whom none of them will be returning nor shall i ................................
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine, Shopping
Management Response
bkhedr, Owner, Executive Manager
(Management representative)
May 6, 2008
Dear mikebiff,
Thank you for choosing the Sultan Gardens and for posting your review. I am sorry that the Sultan Gardens was not for you but there are a few things about your review that do not add up.
Regarding the food, the menu is anything but repetitive and we have four theme nights (Italian, BBQ, Egyptian, and Chinese). Regarding the salad bar, it is diverse, very well cleaned, and smells like the fresh ingredients it is made up of.
Regarding the animation team, they only moved to the small pool while renovation work was being done on the large one. The renovation work has been completed and the animation team have returned to the main pool as it is their proper location. I do wonder though how you could be unhappy with the animation being at the main pool and the workers gently tapping in the new tiles around the main pool at the same time. Seeing as how these two events did not overlap.
Regarding the varnish being sprayed on you, I am sorry, but I do not believe that this happened. You must be mistaken or have some ulterior motive.
As for the Italian Restaurant it serves a delicious choice of three set menus consisting of a starter, a pasta, a main course, and a dessert. Nobody leaves unsatisfied and nobody leaves hungry.
Regarding the main pool bar, this bar is open from10 am to 12 midnight everyday. So you're saying that the bar closes at 5 is a little off.
Regarding the regulars you spoke to who said they would not be returning, again, I find this extremely suspect based on our very high rate of guest satisfaction reflected on trip advisor and our in house guest questionnaires.
Finally, regarding the diving center, it is Italian managed, is certified, liscenced, and insured, and I have no doubt, having dived with them myself, that proper safety checks are done.
I am sorry you will not be returning to our resort and wish you all the best on your future holidays.
Best Regards
Basel Khedr
Owner, Executive Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.