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Sunrise Island Garden Resort: Traveler Reviews

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TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 146 reviews
146 Reviews
5.0 of 5 stars
54
4.0 of 5 stars
44
3.0 of 5 stars
18
2.0 of 5 stars
16
1.0 of 5 stars
14
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#48 of 175 hotels in Sharm El-Sheikh
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  • Rooms: 278
Address:
Shark Bay
(Formerly Maxim Plaza and Garden Resort)
Sharm El-Sheikh
Egypt
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TripAdvisor Traveler Reviews

Reviews of Sunrise Island Garden Resort

( 39-43 of 146 )
“Not what i expected”

Sunrise Island Garden Resort

2 of 5 stars
Sharm el Shiekkh
Apr 22, 2008
1/1 found this review helpful

Just come back from the Island View and i have to say that it was definately not what we expected.
We stayed at another hotel in December 2007 ( five minute walk from Sunrise Gardens )
We arrived in the afternoon - the entrance foyer seemed ok there were not the hot towels to freshen up that we had at the other hotel, anyway we checked in and was greeted with a drink.
We were told that we had been given a really nice room.
We were taken to our room walking via the pool area - there was only one pool ( split in to four sections ) and it looked like a scene from Benidorm - people everywhere,it felt as though you were literally on top of each other.
We got to our room it felt basic but to be fair you only sleep in it, i was cross though as we have a 11 year old with us and there was only two single beds - we had to ask for another bed which we got.
The bathrooms looked tried and dirty - again we only had two towels but hey.
We did have a patio area which overlooked the pool area.
The beds and pillows were very very hard hard and uncomfortable ( not what you need for a holiday )
The restaurant food overall was very good lots of choice.
The service was not so good we asked may times for drinks and in the end we got our own from the bar.
The weather was extermely hot and drinks came warm with no ice - which got me - i asked for it ( when they had ice 0 you only got one lump which melted almost instantly.
The pool bar - we asked for water we were told that we had to buy a bottlle from the shop and then refill it using the water machines dotted round - i could not believe it an all inclusive hotel - you were told to but water.
There was an Italian restauarant which was excellent ( fantastic service, drinks served cold, your glass was topped up without asking ( this was the best service we recieved throughout our 8 day stay.
The sun came up at approx. 4.30in the morning which woke us up and in the swimming pool there was these water jets which went on at approx 5.30 every day which woke us up ( we think that these heated one section of the pool ) the other 3 sections were not heated and very cold.
The slides only opened for a couple of hours each day which at times was frustrating.
Sun beds - i got ours early so this was not a problem however if you went to pool late it was generally hit or miss as to whether or not you get one.
Not may umbrellas was told that one umbrella was meant for four people.

Pool bar guys were great - what really wound me up was that drinks were served in plastic cups ( similar to one in vending machines ) with NO ICE and these were onlt filled 3/4 so two mouthfuls and it was gone.
The pool barmen were always friendly and happy but at times service here was also very poor.

Basically if this is your first holiday to Sharm and you have never experienced an all inclusive before you would probably say it was ok but to us that has stayed before albeit in other resorts we were very dissapointed, so much so that we tried to change to the sister hotel but could not, we tried to use the pool but when they saw our beach towels ( different in clour to theirs, but bearing in mind that this was sister hotel ) were told to shoo off.

Overall we enjoyed as we were stuck there but would not go back again

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunLover020's Summary
Date of Stay: April 2008
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: December 17, 2007
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 2 of 5 stars Service
Would I recommend this hotel to my best friend?
probably not
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine
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“Loved the place !!!”

Sunrise Island Garden Resort

5 of 5 stars
Wirral, England
Apr 17, 2008
4/4 found this review helpful

Just had a week at the Sunrise Winter Gardens with my wife and 2 children and absolutely loved it

Rooms were always spotlesly clean with our cleaner coming everyday and us never knowing what towel sculpture we would find on the bed..................the kids loved it !!!

Food was fineand there was always something we liked on the bufffet and in particular the BBQ at the pool bar was exellent despite us being serenaded by all the waiters and management ho had found out it was our wedding anniversary................very embarrassing for us but great for everybody else !!!!

Service was first class and we found all the staff to be extremely friendly efficient and helpful

I really don't know what some people expectations are, but from our experiece we would reccomend this hotel and we plan to go back ourselves in October

If you want to contact us to ask us about the hotel my email is clintjacobs@ntlworld.com

  • This TripAdvisor Member:
    • Liked — Staff were excellent
    • Disliked — All was good
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wirralfamily's Summary
Date of Stay: April 2008
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: April 17, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, Families with young children, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners
I selected this hotel as a top choice for:
Beach / Sun
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Call now to book: 1-800-733-5916 from Orbitz
“Worst hotel EVER!!!”

Sunrise Island Garden Resort

Apr 17, 2008
0/3 found this review helpful

This hotel was, by far, the worst hotel I have ever stayed at in Egypt....for the following reasons: 1. Our bedrooms were situated almost on the airport runway, even though we asked for rooms located in a quiet part of the hotel (we have a small baby) 2. Bedroom was cleaned one day out of 2, 3. Staff pretended to understand English, but had NO clue, 4. Kids swimming pool unheated, 5. Everything is to a certain time, slides in pools closed for 3 hours during the day, children could not go on trampoline during the day, had to get off the sun lounges when told, 6. Couldn't reserve a table for us at the general restaurant - we were a group of 8 adults + 8 kids so we had to insist to sit together at lunch + dinner, 7. Arrived at 2am + told to go to the restaurant before we could have our keys....kids were exhausted... 8. Overall cleanliness around the pool was very poor, dead bird lay on the ground for some days.
I would strongly advise anyone with children to pay a little extra and go to another hotel.....

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GloriaBrussels's Summary
Date of Stay: April 2008
Member since: April 17, 2008
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“Had a good holiday”

Sunrise Island Garden Resort

Apr 12, 2008
1/2 found this review helpful

We enjoyed our stay here ,the weather was great and the staff friendly.Yes the hotel rooms were basic and needed updating but they were clean and comfortable. The food was ok, the bread and pastries were lovely.
It's best to tip the staff early on in your holiday and you will be looked after, a couple of dollers here and there does the trick.
We enjoyed snorkelling off the jetty down at the sister hotel and we went to Cairo for a day. We did this independently by booking flights before leaving Britain and getting a guide and driver from this web site for 50 dollers.We set off in the morning, saw the pyramids, sphynx and Cairo and were back in time for a swim in the pool late afternoon, job done.

  • This TripAdvisor Member:
    • Liked — pool
    • Disliked — bathroom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
joeboxer's Summary
Date of Stay: March 2008
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: March 21, 2008
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Girlfriend getaway, People with disabilities, Great pool scene, Families with young children, Families with teenagers
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Older travelers, Pet owners
I selected this hotel as a top choice for:
Beach / Sun, Museums / Cultural / Historical sites
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Call now to book: 1-800-733-5916 from Orbitz
“Loved this hotel so much........”

Sunrise Island Garden Resort

Apr 10, 2008
5/5 found this review helpful

My partner and I stayed in the Sunrise Island Gardens in October 06.
I have to say we both loved this hotel. We were treated like royalty our whole stay.

Staff- The staff are wonderful, so friendly and always very helpful.
We got very friendly with one of the waiters Mohammed, even went out for a night in Naama Bay with him. Also Hassan that runs the shisha den, is great too. He arranged one of our trips out on the quads privately, just my partner and I.

Rooms- Our room was fab, huge bed, and very comfy. Always kept spotless by the cleaner. Always nice aminal or flowers on our bed made with towels every day, and fresh flowers in a vase.

Food & Drink- Food was great, always a great variety, couldn't have asked for more. We also tried the italian restaurant, but didn't enjoy this as much as the buffet restaurant.
Drinks are served by the glass, cocktails are fab. Think I tried nearly every one. They are lush. Wine is also lush, and the local beer sakara is nice too.

Trips- Our stay at Surise Island Gardens was only for 1 week so we got as much trips in as possible. We went out on the quads twice, loved it so much, such fun we had.
St Catherines Monastry was a great trip also, lunch in hotel and a trip to Dahab was included in this trip. Well worth the money.

Beach- The beach is at the sister hotel just 5 minute, if that walk away. We went to the beach once during our stay. Its quite small and cramped. We prefered the hotel pool to be honest.

Hotel Grounds- The hotel grounds/gardens are lovely sublime and really well kept.

Pools- We thought the pools were great. And we were always able to get a sun lounger, no matter what time of the day we went to the pool.

Don't worry about the airport being so close, it didn't disturb us at all.
Naama Bay is a must, we loved it.

Enjoy your holiday.

Belfast Bubbles
:)

  • This TripAdvisor Member:
    • Liked — The friendly staff......
    • Disliked — The Italian restaurant...........
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BelfastBubbles123's Summary
Date of Stay: October 2006
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 18-24
Member since: March 27, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Older travelers, Pet owners
I selected this hotel as a top choice for:
Beach / Sun, Museums / Cultural / Historical sites, Outdoor / Adventure, Great food / Wine, Spa, Other
Was this review helpful? Yes No
Check Rates
Call now to book: 1-800-733-5916 from Orbitz

Reviews of Sunrise Island Garden Resort

( 39-43 of 146 )
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Sunrise Island Garden Resort Also Known As

Address: Shark Bay | (Formerly Maxim Plaza and Garden Resort), Sharm El-Sheikh, Egypt