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Sunrise Island Garden Resort: Traveler Reviews

Call now to book: 1-800-733-5916 from Orbitz
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 148 reviews
148 Reviews
5.0 of 5 stars
54
4.0 of 5 stars
44
3.0 of 5 stars
19
2.0 of 5 stars
17
1.0 of 5 stars
14
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#48 of 176 hotels in Sharm El-Sheikh
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  • Rooms: 278
Address:
Shark Bay
(Formerly Maxim Plaza and Garden Resort)
Sharm El-Sheikh
Egypt
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TripAdvisor Traveler Reviews

Reviews of Sunrise Island Garden Resort

( 37-41 of 148 )
“Do Yourself A Favour, Don't Book This Place!!!”

Sunrise Island Garden Resort

May 14, 2008
2/2 found this review helpful

My girlfriend and I have jus returned from the all inclusive Sunrise Island Garden Hotel in Sharm El Sheikh and I have to tell you, if you can afford to go elsewhere then do!

Depending upon whcih website you look at, the hotel is described as a luxurious 4 or 5 star resort. Let me tell you, this hotel is neither. I would say it's no moe than a 2 star hotel and on the strength of that, is in my opinion over priced. 400 quid each to stay in this hovel is at best cheeky, at worst misrepresentation of a sub standard product!

We arrived at around midnight on our first day. You can often tell a lot about a hotel from its lobby, and immediately I had a sense of what was to follow. The lobby is dated, not particularly clean and slightly chaotic, and this pretty much sets the theme for the hotel in general. We arrived with several other guests, and the fellow that took us to our room couldn't get us in quick enough in order that he could get back to the other guests and the further possibility of a tip. It is no joke to say that my girlfriend and I had to virtually run in order to keep up with this joker. Once inside the room he lobbed our cases in and was off like a long dog! No explanation as to what our all inclusive entitlement was, what time breakfast, lunch or dinner were, what facilities the hotel had on offer, absolutely nothing. What we did have was a welcome pack that was in Russian! Useful? I think notski!!!

Then there was the room. We paid for a double room and naturally expected a double bed. What we had were two beds on either side of the room. After much reorganisation of the room we pushed the beds together, revealing all manner of crud under where the beds had previously been. Nice touch. I took my shoes and socks of and walked to the bathroom. Once inside the bathroom I discovered that the soles of my feet were black with grime from the hotel room floor. If you can picture a travel lodge hotel in the 1970's then you have an accurate mental picture of what the room is like! The bathroom had a broken soap dish in the shower, a broken shower door and no toilet paper. Inexplicably, it had a telephone on the bathroom wall. What that's about I have no idea! The good points about the room were the air con, which blew nice and cold (to start with, which we will come on to in a minute!), the free electronic safe, and the beds and pillows which were fairly comfy. The TV was a throw back to the late 80's. I didn't know whether to plug it in or put coal in it!! All in all not a good start!

Then there's the food. There is an Italian Restaurant, which is quite nice but you have to book it. We had to wait 3 days to get a table. I've eaten in Conran restaurants with a shorter waiting list! The same applies to the poolside restaurant. It's pleasant enough but why do you have to wait for 3 days to get a table??? Breakfast, lunch and dinner are served in the main restaurant which is a buffet. I kid you not, it is rubbish!!! it changes only slightly daily. My girlfriend and I had more or less the same thing for every meal and it really is a free for all. Proper chaos. You end up having rice with pasta, with potatoes and bread with some for of chicken every day. We were eating the oddest combination of food, simply because it was so bad and the choise was limited. We ended up sacking it and going to eat in the nearby Naama bay and I feel that this really paints a picture. Despite having paid for an all inclusive package, we were paying to eat out most nights. My pallet is not the most discerning, but even I could not eat this muck every day! I liken the grub to1980's school dinners. You eat them at first and then go to the chip shop every day because they're so rancid. Rancid is a good word to describe the food.

I sound like a right moaner but I'm not, just bear with me as I'm a disgruntled and disappointed person who wants to prevent anyone else making my mistake.

The real piece de resitance was the evening entertainment. Now don't get me wrong, I have no problem with Russian's, Belarussians, Dutch, German's or Ukranians but why do these people love Karaoke so much? We were "treated" to Karaoke evenings on 3 of our 7 nights. Driven by drink and encouraged by the moronic Animation Team, we were subjected to Russian Karoke Classics incessantly. The hotel is in the middle of nowhere and so you can't really go anywhere as an alternative (apart from the sister hotel which is more of the same) so thus youare a captive audience. And this all taks place on the main stage in front of the pool bar in the centre of he hotel on amplified speakers. Even if you retire to your room, you can still hear this rubbish and it all goes on until midnight. We were meant to have oriental dancers one eveing but these failed to appear, and we watched a fakir show which was quite good but lasted only 20 minutes before the sound system was cranked and the Karaoke commenced!!! Seriously, I would've thrown myself out of the window but unfortunately we were on the ground floor!!!!

I liked the pools which were clean and tidy and the gardens were pretty. The all inclusive beer cocktails and spirits were ok. The wine was roapy but I wasn't expecting to be quaffing Crystal so fair enough! The staff were quite nice albeit inefficient. The air con packed up in our room - fair enough, it happens. I reported in 6 times (6 TIMES!!!!!!!!) before they sent someone to have a look! I reported it so many times I was starting to annoy myself!!! They got it sorted and were very apologetic, but by this point I was really getting the ump, and all the little annoying nuances were starting to grate. Dollars for everything? They seem to prefer it to their own money. I never encountered 1 American during the entire course of our stay, so why on earth would I bring American money to Egypt? Weird!

The hotel is on the perimeter fence of Sharm El Sheikh airport and the planes fly all night. You can actually see the departure lounge from the hotel. If you are a light sleeper then you will be woken in the night by aircraft taking off.

To compound everything, we ate at the hotel restaurant on the last evening, and I now have a bout of the trots to end all bouts of the trots!!!! Not nice I can assure you.

So there you have it. I could go on but I think you're probably getting a flavour for it by now. If you're looking for a run down, dated, overpriced hotel with dirty rooms and enjoy eating the same food every day for 2 weeks then this hotel is most certainly fo you. If however you want to come home feeling relaxed and refreshed and not wanting to scream every time you hear the Karaoke classic "I will survive", then book elsewhere. Any of the hotels in Naamah Bay are very nice and worth a look. This one most certainly is not.

  • This TripAdvisor Member:
    • Liked — The moment I handed my key in and got a cab to the airport
    • Disliked — Food, entertainment, cleanliness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NEWMIEStAlbans's Summary
Date of Stay: May 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: May 14, 2008
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Service
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine
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Call now to book: 1-800-733-5916 from Orbitz
“Spotless Hotel”

Sunrise Island Garden Resort

May 7, 2008
1/1 found this review helpful

Went to the Sunrise Island Garden when we were moved from the hotel from hell (different review) had to pay extra but should have come here first. Hotel, rooms and areas very clean, polite staff, kids loved it, relaxed atmosphere.

kids enjoyed the water slides and got drinks and snacks whenever they wanted, sister hotel at the beach was good for snorkeling all be it very busy.

the only downsight was being so close to the airport but you seemed to get used to it pretty quickly, the evening entertainment leaves a little to be desired and the food can get repetative

all in all a good base to see egypt or relax in the complex if you dont mind listening to russian kareoke a couple of times a week.

  • This TripAdvisor Member:
    • Liked — Clean hotel after being moved from the hotel from hell (horizon sharm)
    • Disliked — Repetative menu at mealtimes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chuddy2's Summary
Date of Stay: April 2008
Traveled with: Family with teenagers
Visit was for: Quality time with family
Age group: 35-49
Member since: April 25, 2008
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Great pool scene, Families with young children, Families with teenagers
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
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Call now to book: 1-800-733-5916 from Orbitz
“the best experience ever”

Sunrise Island Garden Resort

May 2, 2008
4/4 found this review helpful

I stayed at the Sunrise Island Garden with my mum and 3 children in December 2007. We loved it so much so we went again in april 2008. We came home 4 days ago and we have just booked again for December 2008 (we would have gone again in August but we felt that the weather might be too hot for the kids). As soon as we got to the hotel, we were completely overwhelmed by the welcome we got. Everybody remembered us and welcomed us "back home". The service, food, cleanliness, hospitality is absolutely fantastic and we recommend this hotel for everyone, young and old. My mum has some difficulty in walking and ALL the staff treated her with such care(as if she were their mum!) We have done a lot of travelling and I can honestly rate the whole sunrise island garden experience as a 5* plus. If anyone is going to Sharm el Sheikh then Sunrise Island Garden is a must!
Eva Nissan

  • This TripAdvisor Member:
    • Liked — service, friendliness, food and cleanliness
    • Disliked — I liked everything
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sophie421's Summary
Date of Stay: April 2008
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: May 02, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Call now to book: 1-800-733-5916 from Orbitz
“Absolutely fantastic!!!”

Sunrise Island Garden Resort

5 of 5 stars
North Wales
Apr 24, 2008
4/4 found this review helpful

Party of 8 stayed at the garden view for 2 weeks, ranging from 9yrs to 60+. We all thoroughly enjoyed are stay, the weather was great and the holiday extremely relaxing. If you show the staff the respect they deserve you get it back ten fold, we couldn,t fault them, every single member of staff were happy, friendly and extremely helpful (Especially the pool bar staff, on site photographers & Diving Centre staff ). On one occasion late evening I asked one member of staff where the nearer chemist was as I wanted eye drops for my son, without hesitation he said he would go to the chemist and get them as he would get them cheaper than me, he returned five minutes later and refused to take any money for them. On another occasion we went to breakfast early and left the room in a mess, clothes moneys, ipods, mobile phones everywhere, when we returned the cleaner had been in and had tidied everything even the money that was left on the bed was placed on the bedside (he could of quite easily taken this thinking it was a tip) This holiday is probably the safest I have ever felt.
We did take plenty of £1.00 coins however in hinsight I think we would have been better using dollars to tip the staff every so often, this tip was always very much appreciated and went a long way.
We went into Naama Bay a couple of evenings which was nice but beware certain shopping alleys can be very intensive and un-comfortable. Believe me the eight of us can talk the talk even my son of 9 yrs but believe me this became too much at times! Most of the items we bartered for in Naama Bay you could get at the shops on the complex for pretty much the same cost.
I must admit I went out there with on open mind with regard to the Russians but within in no time I would agree they are extremely rude and ignorant. They will even go as far as pushing you out of the way to get what they want. I was also disgusted with the way they addressed the staff on occasions it was no more than a grunt (animals!!). Don’t let this spoil your holiday we just laughed it off in the end and on occasions gave a sly nudge back!!!
We flew to Cairo, booked through rep but I think ??? had the right idea as we left 4.30 in the morning came back at 9pm, but we felt too much time was wasted in the perfume and papyrus shops.
The food was fine, there was always plenty of variety and themed nights meant that there was always something different and snacks were served everyday at the pool bar from 11am to 4pm, this included chips, pizza, hot dogs, burger, toasted sandwiches, popcorn and ice cream.
Pool and pool slides were great the largest of pools wasn’t heated but this was a pleasure when the heat of the day got to you.
Georges gang

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
georgesfamily's Summary
Date of Stay: March 2008
Member since: April 24, 2008
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Call now to book: 1-800-733-5916 from Orbitz
“Not what i expected”

Sunrise Island Garden Resort

2 of 5 stars
Sharm el Shiekkh
Apr 22, 2008
1/1 found this review helpful

Just come back from the Island View and i have to say that it was definately not what we expected.
We stayed at another hotel in December 2007 ( five minute walk from Sunrise Gardens )
We arrived in the afternoon - the entrance foyer seemed ok there were not the hot towels to freshen up that we had at the other hotel, anyway we checked in and was greeted with a drink.
We were told that we had been given a really nice room.
We were taken to our room walking via the pool area - there was only one pool ( split in to four sections ) and it looked like a scene from Benidorm - people everywhere,it felt as though you were literally on top of each other.
We got to our room it felt basic but to be fair you only sleep in it, i was cross though as we have a 11 year old with us and there was only two single beds - we had to ask for another bed which we got.
The bathrooms looked tried and dirty - again we only had two towels but hey.
We did have a patio area which overlooked the pool area.
The beds and pillows were very very hard hard and uncomfortable ( not what you need for a holiday )
The restaurant food overall was very good lots of choice.
The service was not so good we asked may times for drinks and in the end we got our own from the bar.
The weather was extermely hot and drinks came warm with no ice - which got me - i asked for it ( when they had ice 0 you only got one lump which melted almost instantly.
The pool bar - we asked for water we were told that we had to buy a bottlle from the shop and then refill it using the water machines dotted round - i could not believe it an all inclusive hotel - you were told to but water.
There was an Italian restauarant which was excellent ( fantastic service, drinks served cold, your glass was topped up without asking ( this was the best service we recieved throughout our 8 day stay.
The sun came up at approx. 4.30in the morning which woke us up and in the swimming pool there was these water jets which went on at approx 5.30 every day which woke us up ( we think that these heated one section of the pool ) the other 3 sections were not heated and very cold.
The slides only opened for a couple of hours each day which at times was frustrating.
Sun beds - i got ours early so this was not a problem however if you went to pool late it was generally hit or miss as to whether or not you get one.
Not may umbrellas was told that one umbrella was meant for four people.

Pool bar guys were great - what really wound me up was that drinks were served in plastic cups ( similar to one in vending machines ) with NO ICE and these were onlt filled 3/4 so two mouthfuls and it was gone.
The pool barmen were always friendly and happy but at times service here was also very poor.

Basically if this is your first holiday to Sharm and you have never experienced an all inclusive before you would probably say it was ok but to us that has stayed before albeit in other resorts we were very dissapointed, so much so that we tried to change to the sister hotel but could not, we tried to use the pool but when they saw our beach towels ( different in clour to theirs, but bearing in mind that this was sister hotel ) were told to shoo off.

Overall we enjoyed as we were stuck there but would not go back again

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunLover020's Summary
Date of Stay: April 2008
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: December 17, 2007
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 2 of 5 stars Service
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine
Was this review helpful? Yes No
Check Rates
Call now to book: 1-800-733-5916 from Orbitz

Reviews of Sunrise Island Garden Resort

( 37-41 of 148 )
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Sunrise Island Garden Resort Also Known As

Address: Shark Bay | (Formerly Maxim Plaza and Garden Resort), Sharm El-Sheikh, Egypt