Well where do I start
this quite honestly is NOT a great hotel - 3 star tops at best knew this was not a good idea at the airport when I saw the cast from the ITV sitcom Benidorm departing on the same flight and didnt really get much better throughout the holiday
but I will start with the good points
1. the staff - all the hotel staff are really friendly and very very helpful and were very accommodating - this is the reason i am giving it 2 stars otherwise it would be 1!!!
2. pools - all pools really lovely and clean, the pools round the other side next to the spa are a lovely sanctuary.... until the workmen arrived more of this later.
3. Savoy hotel and Soho square - saved our holiday to be honest- great restaurants and excellent service.Happy hour is between 7-8 free drinks in glasses for Sierra residents.
bad points
1. food - although well presented and edible the foods were very repetitive and got very very boring after 2 days - you can only eat so much pizza, pasta, salad without feeling sick!!!
2. entertainment - i use this word very loosely - the animation team started at 10am with a ridiculous dance straight out of Benidorm/Hi-de-hi and continued with playing the same music every day at a stupid volume until 5 pm when they then stopped and ended with a sing song again (this is very very annoying)
3. Building works - we were never told by travel agent that work is being carried out at this hotel - it is and the first i knew of it was wghen I was nearly run over on my sun lounger - work was carried out on saturday and sunday of our stay and really broke the silence of the pools round the spa - If you want a quiet holiday DO NOT BOOK this hotel.
4.travel agent/airline - being lied to by the travel agent - dont normally use travel agents and will not be using first choice or any travel agent again, Thomson flight was very much like easyjet - despite its attempts to be better- spent 5 hours in the air and expected to be left alone for a little period on the flight .. how wrong i was.... if it wasnt the captain giving ridiculous commentary then it was the cabin crew trying to sell me everything but the kitchen sink!!! - I just wanted a little time to relax on the way home but there was no chance - NEVER AGAIN!!!!
5. People Pestering us - we had the same man ask us 3 -4 times a day if we wanted to go on a submarine - I DIDNT WANT TO GO ON A SUBMARINE!! - however he continued to ask us every day - unbelievable!!!
6. Naama Bay - think Benidorm - then think worse - unbeleiveable place never been to a scruffier place - also the "Gucci" and "Chanel" bags have to be seen to be believed.... my 4 year old niece could do better with her felt tips - there were 2 havens when we were there - the hard rock and little bhudda bar - 2 diamonds in the hell hole that is Naama Bay
Overall not a great experience and probably would have been better if we had stayed in the Savoy (much better hotel), the negatives far outweigh our positive experiences, I probably would not return due to this experience which is a shame because most of the people (except for submarine man) were really nice and very helpful and the weather was fantastic.
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