We booked our trip to Japan through a Japanese travel agency and this hotel was part of the package deal. It is a good location in that it is near the Shinjuku station, which is one of the major subway and JR line stops. There is also a free shuttle to and from the station, which helped (though the walk isn't bad).

The hotel seems a litle nicer than your standard Hilton hotels in the US. We stayed here twice - a few days when we arrived and then a few days before we headed home. Service was great and we used the concierge service numerous times to find good restaurants around the area. It's a hit and miss with staff speaking English, although for the most part they understood us.

We only ate breakfast at the hotel, which was a Japanese and Western style buffet that was excellent. However, we skipped eating restaurants on the second floor as they were a bit pricey.

If Tokyo is the only city you're visiting I'd probably recommend a different hotel as Shinjuku is a business district and pretty quiet at night unless you hang out at the station (the shuttle service ends around 9:30PM). If Tokyo is one of many cities on your agenda, I thought this was a great choice. Only downside is the JR to Kyoto/Osaka leaves from Tokyo station, so you have to change stations if you venture west. I strongly recomend getting the JR pass if you do so.

According to my passport, I have stayed in this hotel 23 times in the past eight years. I have been coming to Tokyo regularly on business during this time and I thought it might be useful to write a review based aimed at this type of traveller rather than a tourist.
I have always stayed on an executive floor and made use of the lounge facilities. As a diamond member of the Hilton Honors program, I was surprised at first to find that room upgrades do not tend to feature in the Hilton asian region. However, the room gifts are very generous and you can expect to find a bottle of wine (very expensive here), some chocolates and fresh fruit upon arrival.
The service is, of course, excellent. It starts as you arrive at the main doors where the Doorman (or more likely woman) greets you. If you are staying on the executive floor, you are taken straight to the dedicated check-in on 34. The staff there have remained constant over the past eight years and are excellent at their jobs. A swift check-in will take you to your room. The doubles are small by western standards and if you can afford it, a junior executive suite does give more reasonable space, especially if you are going to be resident for a few days.
Following a major upgrade last year, the rooms are very well decorated in a "fusion" style with both good work and relaxation areas as well as the comfortable bed. All executive rooms have flatscreen tv's and DVD players.
The views from this level are magnificent and if you are at the "back" of the hotel you can often see Fuji in the distance - but look early in the morning because the mountain tends to cloud up later in the day.
Wireless broadband is available at no cost if you are a diamond member and there is a business centre on the lobby floor just past the Abiste concession.
Room service is comprehensive and served perfectly but be prepared to pay very high prices. A three course set meal with a glass of wine will cost about £80 and most westerners will still be hungry and possibly thirsty afterwards.
There are eight restaurants in the hotel ranging from classical Japanese and Chinese through to Michelin French and a brazzerie.
A note for first time Brits...the Chinese food is nothing like our Chinese food so be prepared to be adventurous!
Apart from the Brazzerie, Chequers, the cost is in line with Tokyo restaurants. If you are entertaining, be prepared for £100 to £130 per head.
For relaxing in the evening, executive floor members have access to the lounge where drinks are served free.from about 6pm for an hour. Given the incredibly high price of wine, this is a very good perk although you have already paid for it in your higher room tarrif.
St Georges bar in the lobby has free access for executive club members and normally has some form of entertainment from either Austrailian or British groups. Those of you who have seen Lost in Translation with Scarlett Johannsen and Bill Murray will know the type.
Breakfast is served in the executive lounge and is again very good.
As an executive floor member, one also has free access to the health club and swimming pool. A couple of cultural tips here...in the pool it is normal to wear a (supplied) cap. If you decide to take a bath, then read up on the procedure first. Google "Japanese Bath Procedeure" for some examples.
ln the basement, one can find a newsagent selling western books and little knick-knack souvenirs. Also a few restaraunts cheaper than the main hotel including a very good Indian. There is a womens hairstylist and an excellent Gentlemen's barber in the finest tradition with many other services such as back massage, wet shave and manicure. After a twelve hour flight from the UK and the journey from Narita, this is always my first port of call to start getting over the inevitable west/east jet lag. If gently prompted, the proprietor will happily show you photos of him and the current and former Prime Ministers of Japan, both of whom are customers.
Overall, The Hilton Shinjuki is expensive but gives value for money. The service is always warmly given and any attempt at tipping is gently refused.
It is a perfect place to stay if in Tokyo for business.

Stayed at the deluxe room on the 15th floor, for a night on Mar 27 2008

Location:
• 10 mins walk to Shinjuku Station or take the Hilton Shuttle Bus at Bus Bay 20, outside Keio Department Store
• Located next to Hyatt, and Hyatt is located next to the Tokyo Metropolitan Government Building

Lobby/Front Desk/Concierge
• Modern, Updated & Efficient, with the Marble Lounge well-sighted on the right.
• Front Desk is business-like & efficient
• The concierge desk is perpetually busy but extremely efficient. I needed a hair-cut badly and the concierge recommended me Courreges Beaute Salon and helped me with the reservations. I loved the cut!

Room
• Plush & comfortable beds
• Décor is modern Japanese but somewhat dated feel.
• Broadband Access
• Huge LCD TV
• Evelyn & Crabtree toiletries

For a Hilton, I had higher expectations. The hotel is clearly dated, with the lobby renovated from a modern new look (but can spot the tell-tale signs of an old hotel). Rooms, at least for the deluxe, needs upgrading.

This is our third stay at this hotel. It's clean, it's safe, it's convenient. There's a free shuttle bus that runs to the train station in Shinjuku and it's located close to the subway station (Marunoichi Line). The friendly staff is courteous and the facility inside the hotel is great. There's a pool, tennis court, workout room, shops and restaurant on the lower floors of the hotel and on the second floor, and a business room with internet access. The only other places in Shinjuku I would consider other than this hotel is the Keio Plaza Hotel and the Hyatt, which I have stayed in and both are excellent hotels. However, I suppose I'm nitpicking but there are a couple things I do not like about this hotel:

1. The beds were uncomfortable for my liking. It's quite stiff and small.

2. We had the standard room. My wife and I stayed in the room with our son and after they added the extra bed in our room, it was quite cramped in our room.

3. The television in our room had approximately 15 channels of which most were in Japanese. The only English channels were CNN, BBC, Discovery Channel and Cartoon Network. The Pay Per View Channels were playing really old movies and expensive. I would have preffered having at least one business channel like Fox Business News or CNBC and Fox News over CNN or BBC.

4. Every service imaginable cost money at this hotel. Internet access in the business room was $4 per 15 minutes. Gym, pool, and tennis court all were expensive. Be prepared to be nickel and dimed to death.

5. They gave us a discount for breakfast. The standard price was 3500 yen per person but it's 3100 yen with the discount. In my previous stay at this hotel, I've had this breakfast and it was marginal. This price is outrageous considering that you can have a full blown breakfast next door at the Royal Host restaurant for about 1000 yen with a stack of pancakes, eggs, bacon, sausage, and coffee. Everything in the hotel is outrageously expensive. During our 5 day stay there, we never ate or used any of their facilities because their charges were outrageous..

6. Since this is our 3rd stay at this hotel, we noticed that the interior of the hotel is starting to look dated. I remember when I first stayed at this hotel, it was alot nicer. Since we hardly stayed in the hotel during the day, it didn't really matter much but I'm starting to notice the difference between this hotel and the Hyatt Shinjuku more and more.

All my criticisms are minor so overall, I recommend this hotel. In addition for all travelors staying at this hotel, I recommend the following:

1. There's a 7-11 near the hotel so buy your munchies there since they have a great selection.
2. There's tons of great restaurant around the hotel so eat out. If you miss McDonalds, it's a 5 minute walk from the hotel. Most of the restaurants around the hotel is open until about 10PM. McDonald is open 24/7.
3. Take the subway if you can't read Japanese since most of station names are written in English and it's much faster and cheaper than taxi. I recommend you download the subway map from http://www.tokyometro.jp/global/en/index.html.
4. If you need internet access, go to the internet cafes in Shinjuku since it's alot cheaper and the coffee and food there are awesome.
5. Tipping is not required if you eat at restaurant around the hotel so you save 15% on all foods if you eat outside the hotel. Also, if you do eat at the restaurant in the hotel, they'll usually add the tip to your bill automatically so read your bill carefully.

We picked this hotel because we had a great deal thru our travel agency which included 5 days stay at the Hilton Shinjuku, roundtrip limousine bus service from Narita airport to the hotel, and a round trip ticket on Singapore Airlines from LA to Tokyo for approximately $1300US per person. In my opinion, I don't think there'a a better deal out there. We totally enjoyed our trip to Tokyo and it was worth every penny!.