One of three hotels during stay in Shanghai. It ranked number 3 after Shangri-la Pudong and Radisson New World. The rooms are very average Marriott, not befitting of a JW. Even the junior suites were not impressive. Drab green carpet and unimaginative decor.
Would not return to this hotel with better choices out there. The family suite at the Radisson New World was twice the size and much more modern for the same price. This place does not hold a candle to the Shangri-la Pudong!

I have stayed at this hotel several times and will continue to several times a year while in Shanghai for business. This hotel is in the heart of the downtown area. Very nice and upscale. Beautiful views of the city from the top floors. Service always good. Laundrey service good. The gym has a good view of the city as well. Would highly recommend to any traveler in the Shanghai area.

I just completed a 2 week stay in the Executive Apartments in this hotel. The entire experience as described in other posts here was excellent ! The room was simply perfect. Spacious, well appointed, comfortable, and had excellent views of the city. The staff at this hotel is the most responsive of any hotel I have ever stayed in. Any request was responded to almost instantly. They went out of their way make sure I was comfortable. Room service was fast, accurate, and the food was excellent. The room service menu, is a little limiting, but there are many other choices in this hotel including several excellent restaurants, and a concession stand in the lobby that sells pre-made meals. Its a great location and near many businesses and local attractions. The internet service in the hotel was also excellent which is not always the case in China. A total five star experience.

I just returned from 5 days at the JW Marriott in Shanghai. This, my 4th stay at this hotel in the past 2 years, confirms my view that the JW Marriott deserves very top grades.

Rooms (and views) are terrific. Location is marvelous (in contrast to the Four Seasons), on Nanjing Road, walking distance to the Bund, near two subway lines, 10-minutes walk to Xintiandi and otherwise centrally-placed (unless, of course, you are doing business in Pudong, an area that offers its own great hotels). The Marriott has been well-maintained and shines; its three restaurants offer terrific food; staff is knowledgeable, accommodating and friendly. The Executive Floor Lounge is spacious, comfortable and offers free internet access.

With its “JW” brand, Marriott has been attempting to pierce the top echelon of international hotels; with its Shanghai property, it succeeds.