Stayed here over the Chinese New Year to escape the fireworks in the neighborhood. We had a great stay. Our room was a Crown Deluxe in the new tower. Loved the layout of being able to separate the seating area from the sleeping area. The bed was super comfortable. Maybe the best beds in China.

Stayed at the Westin on the way through.
Within minutes felt guilty that I was there without my family to enjoy.
This hotel is A1 and would have no reservations in staying there again.
In actual fact simply would'nt consider staying anywhere else.
I have tried other hotels in Shanghai, but this hotel is exceptional.
The problem was that I needed more time in this hotel but as mentioned I think I'll take my family back later on in the year.
The rooms are great,I stayed in a suite in the Grand Tower 10/10.
In fact everything was 10/10.
The chocolates made downstairs in Treats are great.
Carried some very fragile chocolates on a 10 hour flight as if I was carrying nitro just to make sure that they didnt break so I could bring them intact to my family,well one broke the other survived.
I have always compared all hotels with the Westin Guangzhou which is my favourite hotel.
Well this hotel is great ,I still hold the Westin GZ top of my list basically I think its much smaller lobby makes it a more personnel experience whereas th Westin Shanghai/Bund is a grand scale hotel.However it certainly will leave you very satisfied.
The food is exceptional,I found I ate at the Open Lobby Restaurant which was very very good and PREGO was also very good.
I still think PREGO at Guangzhou Westin is much better with its food or maybe it might be that open kitchen in front of your eyes.
No matter what ,this establishment is of high standard and for some people, that like to go to a place that its good to be seen,well this place might be your comfort zone.
I would rather enjoy its CLEANLINESS AND GRANDNESS AND SERVICE.
THANK YOU WESTIN SHANGHAI I WILL BE BACK AGAIN.

Stayed two nights for business in Westin Bund. Driver pickup at the airport was flawless even though someone yelled at me for parking the car in front of his. The driver had to calm him down since I had no idea what he was yelling about.

Once arrival, was upgraded to a fantastic room at 26th floor with stunning view and amazingly furnished room. Really loved the view of the river from the bath tub. All the amenities were what you would expect from the top notch hotel and staffs constantly showed all the good signs of a well established hotel(friendliness, smile, professionalism...)...except one staff who took care of my check out..will come back to this later.

The location is quite tricky since there are lots of construction going on around the area but overall it's not far from any where you wish to go in Shanghai. I had one snack at the restaurant and one room breakfast and couldn't find any faults.

The only let down I had from this hotel was from the check out experience; the staff who took care of my check out was very indifferent, voice very small and unforgivingly commanding. An old couple also wanted to check out while I was waiting for the paperwork and without any eye-contact she just told them they can go. Her voice was small so the couple could not hear. When the couple asked her again, she just said "yes you can go". The old left looking confused. Thought that was very rude and she basically showed same attitude to me.

Anyway, in general I had an enjoyable stay with this hotel and would love to come back again for more stays.

The location of this hotel is not that convenient if you are really into nightlife. The place to be is People’s Square, but you would assume what it lacks in location, it would make up in service. I have to say the Westin started out very strong. My girlfriend and I had a Jr. Suite, which was one of the best parts of the trip. Unlike other people that travel, we are ones to enjoy the amenities of a hotel. Heavenly bed, rain forest shower, spoon (soaking) tub, hair dryer (for the ladies), prompt 24hr room service, sofa lounge with a glass desk…all great features of the room and the hotel has all sockets to fit your needs. But, they would change my temperature settings whenever I left the room for the day. Room service was ok, but they ran out of particular dishes as early as 12am! Excuse me, but I thought I was in a hotel.

I must agree with most that the Sunday Brunch at “The Stage”, which is within the hotel, is top notch (MAKE RESERVATIONS ASAP, FILLED UP EVERY WEEKEND)! It is noted as the best brunch in Shanghai, but I would say one of the best brunches in the world. Top shelf liquor everywhere (you are greeted on the line with a glass of champagne with a cherry at the bottom), caviar (if your into that), made to order pancakes, sushi, baby lobsters…etc. Lets not forget about the string section, yes live classical music to dine to. The only bad things with the brunch were the dessert and no map of where all the choices in this buffet were located.

The spa was not that great, which I would not repeat to be honest. Concierge was pretty helpful throughout the entire trip though. Not knowing any Chinese, they helped as best as they could. Not fluent, better than outside the hotel. They did help us organize a 1 day trip to Beijing (round trip airfare was included) where we had a private tour guide to take us to the Forbidden City, Tiananmen Square (Closed because People’s Republic of China’s Congress was in session over the current issues in Tibet) and the Great Wall. A bit expensive, but since I am not sure when will be the next time I am in China, going now is better than never going.

The one incident that occurred while we were in Shanghai was late at night we had been coming from the Pearl Tower in Pudong and we jumped into a RED taxi. I was initially hesitant in using this cab since the color was different than most I had seen to this point and the driver didn’t have a seat surrounded by this plexi-glass (you’ll know when you are in Shanghai). But he was right outside the tower and there was another taxi right behind him, indicating to me this must be where the taxi’s congregated. Well once we are inside the cab, he drives a little then informs us that the tunnel had just closed (how can a tunnel with no tolls close at 9pm) and he needed to take us on a longer route. What could be done since we were already in the cab and he already been driving for a few minutes (could have driven us into a bad area for all we knew). Obviously we agreed, but then we noticed the meter was moving so FAST. Usually increasing by 1 RMB every 5 minutes (you can notice that they keep times on the dash separating stoppage time, distance and trip time), this cab had the meter increasing 1RMB every 30 sec. Now we know we are getting hosed, but my concern is getting to the hotel safely. Once we get to the hotel, I figure I would get one of the doormen to help me contest the amount but this one time, there was no one to greet our cab. I go inside to the concierge to get assistance, but the driver drove off. The receipt generated out of the cab was fake and concierge told me that I should have gotten one of them to help because they would not let him leave, but my point was that there was NOONE OUTSIDE. They then inform us that we should not take red colored taxis. Again, excuse me I am in a hotel and I am extremely knowledgeable about Shanghai!
At the end of the story, would I stay at the Westin Shanghai Bund Center again…I would, but on my next trip I would try something (Starwood) inside of People’s Square 1st.