I stayed at this resort during a business conference. While it was very nice for the most part, at over $300 per night it was not worth the amount paid. I would never stay here if I was paying for it. Nonetheless, I'll provide an thorough breakdown of my experience at this resort.
Accommodations:
The resort itself is well maintained and relaxing. The hotel room was very comfortable with nice bedding and bath supplies. The pool had a small water fall and was very nice. The ground were meticulously kept. The only small complaint I had about the room itself was the rediculous high price for Internet connectivity ($16/day). I found out late in the week that they do offer free wireless internet service in the public areas near the pool, but not in the rooms.
Service:
Housekeeping did an excellent job! They provided a bed turn-down service in the evening where they laid out a robe for you, fill the ice container, turn on soft music, closed the blinds, and left you a couple gourmet chocolates on your bed.
The front desk personnel were great too. When I asked for wake-up calls, they were on-time, personal calls (not a recording) from a friendly voice. Very nice. The front-desk and guest services staff were both courteous and helpful.
The transportation department was terrible! I had numerous problems with them. I reserved transportation to and from the airport through them. When I arrived at the airport after a long flight, I contacted them to be picked up. They sent a car to pick me up. I was unaware that they were picking up another person on my flight with this same car. When his luggage was lost, they made me wait over 1 hour and 15 minutes while he took care of his luggage issues rather than sending another car to pick him up. So it took me almost 2 hours to get from the airport to the hotel, which is typically about a 30-35 minute ride. This made me miss my conference registration that evening. At the end of the week, I had a late flight out of Phoenix. They wanted to lump me together with another group of travelers that were going to the airport together for an earlier flight, rather than send another car later. They would not provide a later car for me to go to the airport because they said that this was their last driver for the night. I had to get one of my colleagues who rented a car to take me to the airport. Clearly, the transportation department had the philosophy that I was there to serve them, not the other way around. My advise... save yourself the headache and get your own taxi or rent a car.
Food:
I ate at Grill on the Greens, since I was told that this was the "casual" restaurant. (The other restaurants were supposedly more expensive.) I paid over $40 for a very small salad, butterflied chicken breast that was battered and fried, and some butternut squash with rice. This was the cheapest thing on the menu. The food was good but the portions were very small and it was very expensive for what I got!
I ordered room service two nights just because I didn't want to go out for dinner. The total cost of a hamburger and fries? $28 including service delivery charge and gratuity, I didn't even order a drink.
Other ammenities:
They seemed to have a nice golf course though I didn't get to play. The tennis courts were nice and they rent racquets for $7 and the also sell tennis balls. The fitness center had good equipment including treadmills, elipticals, bikes, a variety nautilus weight machines, free weights, dumbells, etc. There were individual LCD TVs in front of most of the cardio-type machines that you could plug in headphones and listen to TV or radio. They also had fresh towels available. I used the fitness center a few nights and I was very pleased with it.
Overall, this is a nice resort, just too expensive in my estimation. I could find a nice tropical golf resort near a white sand beach in the Caribbean or Hawaii for these prices. But if this sounds like something you would like, go for it! Just plan your own transportation.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Older travelers, Great pool scene, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Pet owners
I selected this hotel as a top choice for:
Business meeting / Event