We (women) stayed here in January. The service was extraordinarily friendly and accomodating. The concierges (experience managers) helped us with every request quickly and without question. The rooms were clean and stylish. The location is fabulous. Although the area is still in development, it is a very short walk to the promenade where there are several noted restaurants and bars. We were out nightly-as portenos, staying out until 2am or so--and never felt any sense of insecurity in walking to the hotel. The location is also within walking distance (albeit a bit further) to the Buquebus should you take a day trip to Uruguay.

Just spent a total of a week in Buenos Aires - 3 nights at Faena. The hotel is a very cool space - I termed it "haunted house chic" - it is modern with traditional elements and some whimsical finishes. The pool area is very cool and relaxing, and if you don't wind up staying here, you should definitely enjoy a drink at the pool bar at night. The spa for guests (La Prarie) has a meditiation room (free) with relaxing music, lounge chairs, dim light, and all the fruit you can eat; I spent several afternoons between touring and a late dinner just chilling there - welcome respite from a busy city. There is also a hammam (turkish steam room) with a great eucalyptus infusion- free to guests - very fun and unusual. Be advised that the hotel is in Puerto Madero, which if you're from New York, is sort of akin to a less developed meat packing district. (No real attractions but some touristy nightlife.) You will need to take cabs to the B.A. attractions (nothing you would care to see is in walking distance), but cabs are cheap in B.A. There is a tango show at the hotel which is $120 US dollars per person (more if you want dinner) and be forewarned it is super cheesy; do yourself a favor and spend a quarter of that money and go to a more traditional show. The restaurants are good and breakfast is included in the rate, which is nice. Also unusual - there is no actual "front desk " but rather a group of "experience managers" (basically a bunch of concierges) who you can turn to for reservations and other conveniences - I found them all very professional, helpful, and approachable in navigating this large non-English speaking city. Beware - this is a very expensive hotel for B.A. - our "standard" room was $425 + tax per night and is among the most expensive hotels in the city. I enjoyed my stay but was disappointed about the size and condition of the room considering how expensive the hotel was. Clearly my room rate paid for the cool factor of the place. The bathroom design was really silly - one hook for one towel in the whole bathroom and a very awkward means of egress from the toilet to sink to shower. Do not expect privacy in the bathroom from your travel companion - the bathroom is surrounded by a transparent glass wall which I guess is "cool" but gives you a front row seat to your significant other's "bathroom activities".

I chose the Faena after reading many travel reviews thinking it would be perfect for my first visit to BA.

The approach to the hotel is very cool, although somewhat off putting to be greeted by about half a dozen men in suits. Throughout our five day stay it did not become apparent what most of them actually did apart from hang around the entrance.

Christmas is definitely not the time to stay at this hotel, staff could not cope with the volume of guests. The pool area while looking good could not provide sufficient beds or seating for all guests, let alone outsiders who apparently can obtain a day pass to the pool area while using the restaurants. On Christmas day after a long and protracted check in it took nearly two hours to get a drink and salad which when it arrived did not contain half the ingredients listed on the menu.

Dinner at the Mercado restaurant was completely different, slick efficient service and excellent food and wine list.

Rooms were very large and beds extremely comfortable. Felt the bathrooms were very poorly designed, two people could not use the bathroom at one time as it involved you having to shimmy past the other person if you wanted to get to either the wc or the shower. You could not place the shower mat provided outside the shower door as the door opened outwards into the bathroom and went down completely to the floor, so you had to open the door wide and then jump to the mat placed a metre away.

There were various other niggles like not enough hot water to shower at peak times, lights not working etc.

Biggest issue had to be with the pool bar service, or completely lack thereof.

Too many suits wondering around doing very little and insufficient waiting staff.

Experience managers waste of time.

Finally, turn on a few more lights ... too dark in the public areas!

This place comfortably ticks all the boxes. We have a 17 month old baby who was looked after as though he was royalty. Top service, great food, cool rooms, extremely helpful (but not over the top) staff, unique decor and a very peaceful location away from the hustle and bustle of BA. We stayed last year and felt compelled to return. We were not disappointed. You get an "experience consultant" who is contactable on a direct no to look after your every need - Ours sorted a doctor (immediately), changed flights, booked restaurants/babysitters, booked cabs, advised on outings/places of interest/shopping etc, in fact we bothered him soooo much that im sure he hates us (if he does he certainly didnt show it!).
Its no bother being a cab from Recoleta and Palermo (where you'll be going for shopping/partying etc) because the cabs are so cheap (less than £3 each way) and it only takes 10 minutes.
One word of warning, if you dont like gays stay away. The place is full of em.............