I stayed at the Hyatt at the end of March and suppose I should start with the good. The staff were friendly and helpful, and the rooms were clean.

The bad should start at the beginning.

Don't help yourself to the bottled water that's on the desk when you walk into your room. It is $5.25 a bottle. Instead, go back down to the ground floor and get it at Einstein's Cafe for $3.00.

Don't count on getting any really hot water out of the tap. No matter what time of day or night I tried, the best the 16th floor would produce was lukewarm - too cool for comfortable shaving. It did make adjusting the shower easy, though; I just turned it on to maximum hot and it was barely warm enough.

In-room coffee pots are standard in most hotels, but the Hyatt cheaps out with the little 1-cup-at-a-time jobbies that use the innstant coffee packs. Yuck!

Bring your own headlamp if you intend to read. The lighting in the rooms is little better than a candle in a cave.

If you are a government traveler, forget about your beancounter's insistence that you use the tax-free number for your agency - the desk will not recognize any but Arizona state agency tax-exempt status.

Forget about a courtesy shuttle from and to the airport - it is far less expensive to use a regular taxi.

The bathroom fans must hold the record for noisiness! Go ahead and sing while showering - nobody will hear you over the fan's noise.

In-room internet access in sincredibly expensive at $10.95 a day.

I could go on, but this should suffice to persuade you that any of the other nearby hotels are a better choice.

Attended a business meeting in downtown Phoenix and stayed at Hyatt. Great location; easy walking distance to many attractions in downtown Phoenix. Short shuttle ride from Phoenix Sky Harbor Airport. Had a room on the 21st floor with great view of the city. Beds were heavenly and covered with light down comforter. The only negative is you have to pay $12.95 for a day for internet access. Would have thought this would be complimentary.

My cousin and I planned a spring '07 girls vacation to the Phoenix area. We got a great combo package that included staying here at the Hyatt. The hotel was nice and clean, friendly staff, and had a small but nice pool. The rooms were smaller and darker than we'd imagined, but not bad. Parking was a problem - they have a garage but you have to walk a bit. You might want to call ahead to make sure parking is available, as we had to deal with construction and finding OUR OWN PARKING for half of our stay. There is a cute/quaint outdoor shopping complex within walking distance - starbucks, pizza, subway, cute shops and a couple restaurants. We also walked to an Aveda Salon where we had a great time getting facials and manicures/pedicures. The girls there were very nice and personable. If you are coming to Phoenix for a professional sporting event, you can walk from the Hyatt. However, there's not much else around the hotel. We were disappointed to not be able to walk to restaurants or bars, or really even drive a short distance to any. If you are looking for more attractions - shopping, dining, nightlife, I'd recommend staying further out a bit. The weather was perfect the entire week. Scottsdale is a short drive away, and has several different style shopping/artsy areas with plenty of restaurants and entertainment. Sedona is a two hour drive but absolutely worth the trip! Another unique trait of downtown Phoenix was the helpful people who's job is to actually walk around the city looking to help people find their way! That was a welcome treat! Overall, our trip was very nice, and for the price (about $650 for air/hotel/rental car for a week pp), I would stay at the Hyatt again, and just have to drive a bit to find things to do.

Stayed here for two nights for a conference. It is located within a short walk to the USAirways Center ( Phoenix Suns basketball) and Chase Field ( Arizona Diamondbacks baseball) also near some of the Civic Center/auditoriums for concerts. Many good restautrants of all types within 2-3 blocks. When you go out in the day or night, you'll notice MANY City emplyees who are there to give directions and provide a feeling of safety. They, like the hotel staff, are also very friendly - a good experience, especially for the heart of a city. There is valet parking at the hotel ($16). I self-parked at a Visitor Center garage next door - $10/day with no in & out privileges. The hotel will "validate" for in & out privileges but that's another $6. Relatively small - but new and clean gym with fee weights and cross-trainers, treadmills and bikes - personal TV's and headphones. Conference rooms were spacious, well-lit, good sound. Function food was average.
The funny thing was that I could not get a decent cup of coffee at this hotel. The housekeeping staff kept stocking me up with de-caf only; the function coffee just wasn't very good. And the Einstein's Bagels in the hotel had Vanilla Hazelnut in the dispenser labeled "French Roast". There is a Starbucks in the Civic Center across the street and I'm sure there are some good coffee places nearby.
The rooms were very clean and mine was quite large; and the Beds were A-plus comfy. I'd stay here again.