We booked this hotel from my Diamond Resorts membership so we are already owners but we still had the hardsell from the Concierge about attending a sales presentation. Our accomadations were actually nice- brand new- but a bad location- no view- right next to the road. I think they should not have built in that location. The new pool was not ready until the end of our visit but it was nice. A bit crowded for my taste. The phone in the room didn't work and when I called to have it checked out- they said they'd send someone over and never did. Also our mid-week cleaning never materialized. When I called they said they'd send someone over with towels.
I would not go back to this hotel although I 'll definitely return to Sedona!.

My parents are owners, so we were lucky enough to get a 2-bedroom unit in one of the new buildings. Totally high-end: granite and stainless in the kitchen, comfy king beds, stunning bathrooms. Definitely the nicest timeshare I've ever seen, and I've stayed in many!

I do agree with what others have said about the pushy "concierges." They make you get your parking pass from them, and they are all friendly and helpful until you tell them you are not interested in attending the open house. The smile goes away and they get a little snippy. One of our guides told us that every hotel concierge in Sedona basically works for one of the local tour companies. He also said that all the Tourist Information places are timeshare offices in disguise. Do what we did - book everything on your own before you even go. We were busy every day and had great experiences!

This was a great home base, close enough to get to uptown in a few minutes, but away from traffic and noise. We single girls really appreciated the adults-only pool. They had just finished the pool near the new buildings but had not put water in it yet. Looked pretty nice! Oh, we did not use the barbecues, but they looked awesome, too. We did get clean towels mid-week.

We stayed there for our honeymoon, in a timeshare room. We fell into the timeshare pitch, since they'd give us money towards the Grand Canyon tour. The presentation was suppose to be from 2:30-4:00 pm, we had a Pink Jeep tour at 5 pm and we wanted to change and eat before we left. Each time was said no to the sales people, the price kept on dropping, and dropping. For about 45 minutes we insisted that we were going to be late for our Jeep Tour- the second sales person just kept on saying, "Well, I have to do my job!"- and kept on trying to making us feel badly and insisting that we could afford an extra $35 a month even if we didn't need or want a timeshare. We finally left about 4:55 pm, with the sales people angry at us for not spending money. We rushed home to change, and had to take our sandwiches on the road since we didn't have time to eat at the hotel.

The hotel room itself was subpar. When we arrived the closet door was off the hinges- the repair man came very quickly and was very pleasant. Maid service only came one time in a week to make our bed and change out the towels.

The concierge we had delt with, Ana, was very nice and helpful. Beware of them booking restaurant reservations for you, they'll only send you to certain places. We asked some locals, and they advised us not to go there- tourist traps. It seems they may be receiving a commission.

The blonde concierge, Niki, became very flustered with me after I asked her to change my reservations to different locations (I had talked with some locals and gotten some tips). There was another couple behind me waiting. She seemed more concerned with them than me, and I was standing right in front of her. After she was put on hold, Niki rudely said that she'd call the restaurant later and leave a message on the room answering maching confirming our dinner time. After not hearing anything, we called the restaurant to learn that she had never made the reservation!

Finally, there is so much construction going on, it takes a while to get into downtown Sedona- plan for extra traveling time. The construction does not end in downtown, it also extends to the roads near Bell Rock and Cathedral Rock.

We booked through Interval, exchanging one of our time share weeks from another resort. The facility was a bit worn around the edges (e.g. the toilet leaked around the base onto the bathroom floor; it was clear it had been caulked many times to stop the leak rather than really repairing it). Promised cleaning/new towels mid-week did not take place until we called. Actually, even then it was just a matter of one of the staff leaving a pile of clean towels inside the door.

Our one-bedroom unit was quiet. It is located on the western edge of Sedona about 2 miles out of the Uptown (central business district area).

After pressing us to listen to a time-share purchase pitch--once when registering and then two consecutive days of phone messages--they left us alone.

It was a nice place to serve as a base to visit other area sites, e.g. the Grand Canyon, but I wouldn't expect to spend too much time in the resort and really enjoy yourself.