1st of let me say that I am from NYC, so to experience going from blizzards to California Breezes was a piece of cake.
The hotel itself is magnificent, one of the best I have stayed at. The service was top-notch right from the start.
Front dest was exceptional, room was just as described- amazing.
The highlight of the stay was CUT- Truely one of a kind.
Room service was quick and pleasant.
Had a massage at the spa that was pure bliss.
Service at their pool was almost perfect.... the only thing missing were pool toys for my son.
My hat goes off the the pool staff. Matt was very friendly and took excellent care of us. Almost seemed to read my mind when he brought out a pair of googles and some smoothies to try. He was our favorite of the whole stay! Our waiters Jeff, Neneta, and Jake were amazing. Being on a business trip and needing to relax, the pool was the perfect oasis to escape to and enjoy relaxed, proffesional service. They knew I like my coke with very little ice and lots of lime; day after day they anticipated this and had one ready for me upon arrival. One day we had to wait almost an hour for a lounge chair, but is very understandable given the small pool size and limited number of chairs. More chairs and I am in Heaven.
Upon leaving, everyone wished me and my son a safe trip home and hoped to see us again. No fakeness there at all.... very refreshing.
Overall it was a very pleasant stay.
HIGHLY RECOMMENDED TO ALL!

We stayed here with our two children ages 8 and 10 at the end of March. The hotel itself is beautiful and in a great location. Upon check in the front desk made a big effort to welcome our children. They brought out a little red wagon filled with stuffed animals and let the children select one. They also brought personalized cookies to our room, and since our stay included Easter Sunday "Easter Bunny" treats were also delivered.

Our room was very nice, but faced the opposite wing of the hotel--no view. We were told our view would be a "city view", it was actually of a building and HVAC units. We had a porch with some chairs and a table, but sitting out there was rough because each evening when we sat out there to have a cocktail, exhaust steam/smoke from the kitchen wafted directly in our faces.

The pool was nice, I recommend springing for the cabanas. We did this and enjoyed incredible service. The day we did not do this we waited over 45 minutes for chairs and chair side service was non-existent. They need to bring more chairs to the pool area--there was certainly room for them.

Our package included a rental car (nice Mercedes), but we also used the complimentary car service. This is for anyone needing to go within three miles of the hotel. This was wonderful for us because it eliminated the need to park at our destination. We had no problem getting the Rolls like the other reviewer did, however be aware that when they drop you off they often don't come back when they say they will due to scheduling back ups.

Overall, our stay was great. Our children were made to feel welcome and we felt comfortable and at ease. We encountered no "snootiness". We would stay here again.

My husband and I took our 4 kids ages 7-14 to LA and chose the BW to stay at. I was a little nervous that it would not be the right fit for a family of 6, but we were all amazed at how well appointed the hotel was, and how accomodating each and every member of the staff was. From check-in the staff immediately welcomed us and called my children by name. Reception made sure that the room/suite we booked would be adequate for all of us, and wanted us to look at it first so that we were 100% satisfied, and we were. We ate at the BLVD the first day for lunch and service and food were both great. Dinner at CUT was amazing and again service was friendly, professional, and fun. This hotel has celebs in and out constantly, despite that the staff and service was top-notch without appearing "programmed". That in itself is a true art.....We just felt so comfortable while we were there.

My girlfriend and I stayed at the hotel recently. We both LOVED it. Beautiful hotel with wonderful staff and top-notch service.

We encountered a few problems at check-in but was met by a lovely manager named Houyu. She was very charming and totally turned the situation around for us at the end of the day - even gave us a call the next day to make sure everything was ok.

I will totally recommend this hotel!!