We first stayed at this hotel in April of 2007 when we took our 12 year old here for spring break. I did not think that anything could exceed the great time we had until we stayed again at the hotel in April of this year. First, the service is impeccable. When you drive up you are immediately whisked into the lobby and before you know it you are in your room with your luggage. The rooms are wonderful and the bathrooms are a religious experience. There is a speaker system in place in the bathroom so that you can hear music or a t.v. program from the television. The bath products are divine. Now, this time I arrived with my daughter and her friend. After we got to the room they delivered milk and cookies and a fruit plate. There was a list of free movies and when they got some the hotel delivered popcorn. After dinner when we returned to the room we found that they had done the turn down service and had sewn our initials on individual pillow cases. For two thirteen year old girls and even this old woman that was incredible.
The staff is wonderful and does not have any kind of negative or hauty attitude. We view this hotel and its staff as family and would never stay anywhere else. The high tea is wonderful. In 2007 I went to the beauty salon for hair and makeup it was great.
The hotel has a rolls which can take you to locations within a certain distance. Now I cannot finish this review without mentioning the concierge that has made our trip. Maritza is fantastic. In 2007 and 2008 she made all our restaurant reservations and reserved the rolls for us. One day I just wanted to visit the different chocolate stores in the area and she set this up for me. They've spoiled us and we are hooked. This hotel is wonderful for everyone. If you have daughters they will be tthrilled.

My husband was in meetings all day so I decided to get pampered in the beautiful spa, I was escorted into the womans locker room which was very nice. My facialist Luba then came to get me and we discussed my skin before the facial. Let me say that it was more of a product sales pitch than a facial. Was I there to buy products or get a relaxing facial. The entire facial all she did was tell me what I need to buy to improve my skin. I didnt t think my skin was that bad. When I finally asked her when was the relaxing pampering going to begin she said she couldnt massage my neck or shoulders or face because here hands ache from doing it. I should of complained to the desk for a refund, except to say mty husband travels to this hotel monthly and loves the place and I didnt have the heart to tell him. Any way next time i book my appt. I will be sure to tell them that I want a pampering facial and not a sales pitch on products.

We had a great stay in December. We had booked a superior room, but upon check-in, our room was not ready so we were upgraded to a deluxe room on the ground floor which had a small patio. A nice little perk as we took our breakfast there in the morning.

The hotel itself seemed very intimate and cozy. We considered the Regent and in fact took a look, and it seems like a nice hotel as well, but much more busy and bigger. We liked the fact that the Pen was almost like a hideaway.

We also had breakfast in the restaurant on one of the days and it was excellent. There is also a good bar, and a comfortable lounge in the lobby for coffee. We also saw quite a few celebrities just hanging out randomly if that's something that interests you.

In all, we had a very nice stay. The place is expensive though, our room was more than $500, and it was the least expensive room you could book. But we enjoyed the service and everything about our stay was very pleasant.

We stayed at the Peninsula for a month while I had hip surgery. The staff and service were fantastic.
We had room service every day for breakfast and it always arrived promptly and was hot and delicious.
We particularly enjoyed the afternoon tea - we have had afternoon tea at the best hotels in London and Toronto and the Peninsula tea was as good as any and better than most.
Another very attractive feature is the evening beverage and small plate service in the Living Room, accompanied by the piano.
Our room was very spacious and the bed was fantastically comfortable. The bath with both a tub and stall shower was very convenient and the carrera marble bath appointments give a deluxe air. The only criticism that I might have is that the TV is rather small.
The staff from the room service to the doorman and maid service were exceptionally friendly and attentive.
James Little, the concierge was wonderfully helpful. He arranged cars to pick us up and drop us off at shopping, dining and doctor's appointments. He even arranged for their Rolls Royce to pick me up at Cedars Sinai after my surgery - all at no charge.
My wife and I felt coddled as though we were staying at a private English country house with a full staff.