We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers: Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
Free Newsletter

Interested in Hotel Shilla and Desert Hot Springs?

We'll send you updates with the latest deals, reviews and articles for Hotel Shilla and Desert Hot Springs each week.

Hotel Shilla: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
2 of 5 stars 40 Reviews
5.0 of 5 stars
2
4.0 of 5 stars
5
3.0 of 5 stars
2
2.0 of 5 stars
4
1.0 of 5 stars
27
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#21 of 23 hotels in Desert Hot Springs
Show Hotel DetailsHide Hotel Details
  • Rooms: 93
  • Address: 11000 Palm Drive , (formerly La Toscana Resort and Nirvana Spa) Desert Hot Springs, CA 92240
Property Type: Resort
  • Hotel featuring an assortment of amenities, sports facilities and leisure activities.
Description: Unique cave atmosphere, waterfalls, day spa, modern guest rooms and suites with popular amenities; 10 miles from Palm Springs. This description is based on information provided by the hotel.
No Business Center No Fitness Center No Free High-Speed Internet No Free Parking Pets Allowed Restaurant No Room Service No Swimming Pool
Check Rates: $136 Avg. Price
mm/dd/yyyy mm/dd/yyyy
Check Rates
Opens one window for each offer. Please disable pop-up blockers.

TripAdvisor Traveler Reviews

Reviews of Hotel Shilla

( 8-12 of 40 )
“Not bad for the price, but needs some work”

Hotel Shilla

3 of 5 stars
Sylmar, CA
Feb 20, 2007

Our church group spent the night at the La Toscana this past President's Day weekend. We were a group of about 40, including about 5 children. With the group rate we were able to get, my family of 4 stayed in a double queen room for $69 a night.

After reading some of the earlier Tripadvisor reviews, we had steeled ourselves for the worst. However, we were pleasantly surprised in some aspects. When we drove up to the place, my kids oohed and aahed at the cool exterior, which was made to look like you were driving into a big cave. The whole hotel is done up that way. Some might call it cool, some might dismiss it as campy, but we liked it.

As soon as we got settled into our 3rd floor corner room, we all suited up to head down to the pool/spa. On the way there, I noticed the hallway floors, which were made of faux-rock tile, were badly cracked in places, exposing the chicken wiring underneath. Not very safe for people walking around on bare feet?!

The pool was pleasantly heated, meaning it can probably be enjoyed year-round. The pool deck was OK, but there were a few high traffic area spots where the faux rock surface was breaking up and needed to be replaced. The "spa mineral water" jacuzzi was really nice, with jets positioned at various heights. The spa jacuzzi was ensconced in a hut adjacent to the pool, the idea being the parents could soak in the jacuzzi while keeping one eye on the kiddies. It was a pity that the poolside bar was not open for business. It would have been nice to have an ice-cold adult beverage to enjoy at poolside.

Our room looked like it had received a reasonable amount of attention recently, especially in the bedroom area. The furniture in the bedroom looked fine and everything seemed to be in order. They had even remembered to put in the requested roll away beds in our room prior to our arrival, which was a nice touch.

The bathroom, however, wasn't in the best shape. We didn't use the tub and shower in our room, but a friend who was staying down the hall from us complained that there were issues with the water pressure and temperature running from hot to cold at any given moment. A nice marble-looking vanity sink/mirror had been put in just outside our bathroom, but the workmanship was subpar; you could see the caulking bulging out from between the counter top and sink basin. And, you could still see the chalk marks where some construction foreman had scribbled "308" to designate which room the counter was supposed to be installed in.

The door to our bathroom, although sporting a fresh paint job on the outside, was peeling and gross on the inside. Every time I sat down to use the toilet, you could see the door obviously needed a paint job. The sinks and tubs had no stoppers, which made me wonder how I would be able to fill the bathtub with water for my daughter.

The balcony was also kind of gross so we didn't spend any time out there. The view was of a vacant lot and there was this chicken wire strung along the bars of the balcony fencing that looked really unsightly- perhaps it had been placed there to protect children from getting their head stuck in the bars?!

Before we checked out Sunday morning, we breakfasted at the Paradise Grille restaurant right next to the front desk/lobby of the hotel. Many of the breakfast specials were priced reasonably ($3.50-$6.00, including coffee or juice) and the food was decent. The service was friendly but a bit on the slow side and you could tell the place was popular with the locals, too.

Overall, for the price, I'd say we got our money's worth. I'd characterize this resort as one that is still a "Work in Progress." I hear the resort is going to change hands soon. Hopefully, under new management, we'll continue to see improvements in quality.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dondoandtaka's Summary
Date of Stay: February 2007
Member since: February 20, 2007
Was this review helpful? Yes No
Check Rates
Average price*: $136 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Wow, I feel ripped of!”

Hotel Shilla

Jan 29, 2007

Okay, they had my booking, BUT, they needed a 100 dollar deposit, which has been debited from my account TWICE and not returned. Also, a deposit for what, there was not even a remote in the room for the TV, which had a grand total of 20 channels. For a king size suite room, no trash can, we took our own trash out. The waiter in the evening was a slacker, and I worked at country clubs and fine dining restaurants in the Palm Springs area and know the buis. well you live and learn and I learned I'd rather stay at motel 6.

  • This TripAdvisor Member:
    • Liked — The Pool was nice.
    • Disliked — The service, the room , the deposit.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
still_got_luv4_me's Summary
Date of Stay: January 2007
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 25-34
Member since: January 29, 2007
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 1 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Pet owners
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Outdoor / Adventure, Spa, Other
Was this review helpful? Yes No
Check Rates
Average price*: $136 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“ok for the price”

Hotel Shilla

2 of 5 stars
ukiah, ca
Dec 31, 2006
3/3 found this review helpful

I stayed here in November with my two children while visiting my girlfriend. I wanted someplace close to her and this ended up being two blocks away, so that part was perfect. After reading reviews on this site I was pretty scared about staying here. One thing I will say to travelers is that if you do not like the desert, stay away. In the summer it is hot, very hot and the winds blow hard all year. Anyone with common sense should be able to figure this out driving in when they see the farms of wind generators along hwy 10.
I was back in the area at christmas time and the weather was beautiful, that is the perfect time to visit to avoid the heat.
Anyway, back to the room. For everyone who complained about paying over $100 a night to stay there all I can say is , book in advance and online, the rates are much lower. I paid about $60 a night for two queen beds with a kitchenette. The kitchen was a joke, very small and the fridge rocked. I had to call to have a microwave brought in. The room was about the same qaulity as an older motel 6. The room wasn't that bad, just the finish work was very sloppy and incomplete. The worse part about it was the shower. The water temp fluctuated constantly. I could hardley get showered because of it, from freezing to scorching in seconds!
The highlite of the place is the pool and hot tub area. The water did not stink as some have said. They are volcanic hot springs, not mineral hot springs. The water was very clear and the pool was pleasantly warm. There are two hot tubs, one enclosed and one open air. both are nice but the one inside is too hot for me. many like water that hot though, just not me. The pool are was nice and the fake stone everywhere was a little corny, but cute. everyplace needs their own gimmic, they chose this one.

Over all I would say that for the price it was not that bad, the only reason I would not stay there again is because of the shower. I really like a constant temerature.

  • This TripAdvisor Member:
    • Liked — pool area
    • Disliked — showers
    • Tips/Secrets: — book online
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mendomatt's Summary
Date of Stay: November 2006
Traveled with: Family with young children
Visit was for: Quality time with friends
Age group: 35-49
Member since: December 31, 2006
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $136 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Big improvement”

Hotel Shilla

4 of 5 stars
Los Angelos, Ca
Sep 21, 2006
4/5 found this review helpful

My girlfriends and I just just got back from a four day vacation at the hotel, we had stayed at the La Toscana Resort before and had a fun time so we diecited to go again. This time was alittle different than the last, the rooms (we booked two) seemed cleaner than before, and unlike last time when we had a few minor maintenance issues ( A lamp didn't work, the air conditioner was slow) everything went very smooth. We also noticed that the pool was a lot cleaner, not that it was dirty before, but it was very clear this time. Also the last time we were here it was a little dark outside at night, well we were very happy to see how lit up it was when we arrived. When we told the girl at the front desk about our stay, she said that she was happy to hear it, and to expect further improvements in the future due to the new management, she also gave us some coupons for our next visit. We were very happy with our visit, and we be returning in November!

  • This TripAdvisor Member:
    • Liked — Relaxing envoronment
    • Disliked — Couldn't stay longer!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CheryLovesCats22's Summary
Date of Stay: August 2006
Traveled with: Friends
Visit was for: Quality time with friends
Age group: 35-49
Member since: September 21, 2006
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Spa
Was this review helpful? Yes No
Check Rates
Average price*: $136 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Don't Stay At La Toscana Based On The Web Site ...”

Hotel Shilla

1 of 5 stars
Central California
Jul 30, 2006
2/2 found this review helpful

We made the mistake of choosing La Toscana based in large part on their web site, which made the property look very inviting. What a mistake ! If there's such a thing as false advertising on a web site, La Toscana comes about as close as you can. The property is well past it's prime (which might have been about 20 years ago), I'd compare it now to a lower scale budget motel. The landscaping was in severe need of work (lots of unplanted dirt at the entry, dead palm fronds in the driveway, the patio sunscreen roof, visible at the 2nd floor level, was full of debris), the "waterfalls' were virtually non-existant; the coffee shop inside looked like something out of the 60's; the room itself was clean for the most part (although we had to change rooms,as the creaky old air conditioner in the first one didn't work, and the second room's unit wasn't much better); the towels are the thickness of a Kleenex (and one was stained with an unidentifiable dark blotch, the size of a quarter); the mini-fridges in both rooms were unplugged, and had puddles of water in the freezer section; the shower head must have came from a prison; the hot water was lukewarm, quite surprising, as the temperature outside were above 100 degrees. The one night we spent here was more than enough for us. There are two much nicer properties just a block up the street - so skip La Toscana !

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Skiersx2's Summary
Date of Stay: June 2006
Member since: December 26, 2005
Was this review helpful? Yes No
Management Response
Donster59, Manager
(Management representative)
Aug 25, 2006
I am the new Manager at the La Toscana - I realize that the hotel has had difficulties in the past and I am working hard to get everything up to par as quickly as possible. On the plus side, the hotel's hot mineral waters are amazing and our pools are large, and the setting in our area of Desert Hot Springs is amazing with incredible views of the surrounding desert. We have a beautiful spa with massages and pedicures available and we will soon have a Vichy shower and hyrdotherapy tub. Some of our rooms have their very own Jacuzzi rooms right inside the room - they are Nikken wellness rooms and they include magnetic matresses and ionizers - we will soon have room service and the food in our restaurant is excellent. Our rooms have been remodeled and we do keep them very clean.
I invite everyone to give us another chance and enoy the fresh air and healthful waters of Desert Hot Springs. We will do our best to make you feel welcome and at home while you stay with us. - Thank you.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $136 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Hotel Shilla

( 8-12 of 40 )
Travelers Who Viewed This Property Also Viewed
Location: Desert Hot Springs, CA
$95*
Check Rates
Location: Desert Hot Springs, CA
$93*
Check Rates
$99*
Check Rates
*Average price
Write Your Own Hotel Review
Been to Hotel Shilla? Share your experiences!

Do You Own Hotel Shilla?

Hotel Shilla Address

11000 Palm Drive, (formerly La Toscana Resort and Nirvana Spa), Desert Hot Springs, CA 92240