We came to this Hotel for one night in April. Nothing worked. Here are the items:
1. The door lock was jammed. After inserting the key and green light it took 3-4 attempts to open the door.
2. The cold water faucet in the bathroom did not work. Pushed all the way to back, water still was coming.
3. The hotel wanted us to reuse the towels, but no hang rod for that.
4. The coffee pot and microwave were sitting on the top of refrigerator, no room to put a cup to make coffee.
5. The table lamp did not work.
6. The wakeup call button and the fron desk button on the phone did not work. I do not know if the phone worked at all - I did not try it.
7. I opened the drapes in the window, the window was dirty outside - never cleaned.
Very poor housekeeping. This is the worst Best Western we have ever stayed.

Antelope Valley Inn. A very friendly place to stay. A little older but the renovations make it a very confortable place to stay. Excellent security!! The pool area was awesome for our girls soccer team & parents to kick back, have pizza & suds while the girls relaxed. Kareoke was a blast in the lounge!! Breakfast buffet was great and the staff was all over it at 6:00AM!!! The best thing was, when our team lost our game in elimination rounds, they didn't charge us for the second night we booked when we checked out to go home early...class act!! Next time soccer brings our team to Lancaster, Antelope Valley Inn will be a hotel of choice.

GR from San Diego,Ca

I travel frequently on business and have stayed at this hotel many of times. I complained to my boss numerous times to no avail. He thought that I was just complaining to be complaining.

The last time I stayed at the hotel, my boss picked me up and we ended up taking my car and leaving his truck there. His truck was broken into and he had to replace the glass in one of his windows.

The staff there basically ignored and treated us badly. Needless to say, I now stay next door at the Inn of Lancaster instead. They have around the clock security and a better open area for your vehicles.

Some of the other complaints from staying there numerous times.

No heater
Put me into a room that ranked of animal excrement - almost had an asthma attack on that one
I would reserve room in advance for a king, smoking room, get there and they didn't have it. (many many times)
Brown rust colored water coming out of the faucets
air conditioning not working
No ashtrays in the smoking rooms
People standing at the counter, 3 employees behind desk and only 1 of the employees waiting on people.
dinky little rooms that were dirty, no towels sometimes
Toilet seats didn't stay up
Leaky faucets

I have stayed at other Bestwestern hotels and have been very pleased. Does anybody know how to contact Bestwestern and let them know that they are giving this chain a bad name?

If our looking for a nice place to stay when your in Lancaster, this is the place to stay. Service is great; everyone went out of their way to accommodate my needs. Never having been to this part of California before I was unsure how to get around and I was in a big hurry. The girls at the front desk couldn't have been more friendly or helpful, they started pulling out maps and showing me how to get around. With a hot breakfast and lots of smiles from the waitress,the maids and a maintenance man who even took the time to greet me good morning I was on my way. Thanks again Best Western, lancaster for making my last minute trip a little better.