If I could give zero I would! Absolutely the worst hotel I have ever stayed in.
The rooms were an okay size but had a horrible droning noise in them. Food at the hotel restaurant included reheated frozen scallops and uncooked cauliflower. We were unable to eat it. Absolutely vile.
Sheets appeared dirty.
Disappointing breakfast.
Terrible stay.

We stayed at this hotel at the end of our 8 day trip to CA, unfortunately this was a big mistake. There were a catalogue of problems; The first room that we had was facing the main road and was very noisy, far too noisy to sleep in, we were then moved to another room and this was not suitable as all the rooms on one side of the hotel get noise from either the cooling tower or the kitchen. We were finally given a room that was not noisy, but in the process of finding this room we were shown a room with guests already in bed! We were compensated with $100 food voucher, unfortunately the food was deep fried and inedible. This is not what we have come to expect from a Hilton family hotel, if possible stay at a different hotel.

We recently stayed atthe Embassy Suites North at LAX. We had to stay for 2 nights to visit family in LA before boarding a cruise ship in San Pedro (port of los angeles). We were travelling with 2 teenage children so wanted the two room suite and breakfast buffet option. We got a rate of 125.00 for first night and 139.00 for second night through AAA which I thought was good for the amount of space. 2 queen beds and 1 pull out couch.

We arrived at 11 pm and found the hotel shuttle right outside from the baggage carousel. Make sure you are getting on the Embassy suites LAX NORTH shuttle as there is another embassy suites LAX South which is confusing. The shuttle we took also serviced the Marriott which I found odd but perhaps it was the late evening arrival. Even with a stop at the Marriott first it only took 5 to 7 minutes to be delivered right to the front door of the hotel. Check in was very easy but we had missed the food room service hours and they did not serve any food at the restaurant or room service after 11 pm. I thought I had read that they had 24 hour room service so my hubby was not happy. they did have a little market and he bought some really gross burritos and even grosser cheese pizzas for the kids to microwave in the room -- $38.00 dollars worth to be exact.

We were on the second floor which was pretty easy but now about the room. Just know that the first impression of the room was really not good and I was wanting to ask for another room but as mentioned above I had a very hungry and tired family who had been fllying for 8 hours and were still dealing with the time change which made it like 4 am so we settled for what we were given. The rug was musty smelling and there was a 24 inch diameter red stain on the rug in the bedroom. The tub in the bathroom looked oldish and scratched and never looked as though it had been cleaned. Just tired and old finish I think.

The linens and beds were clean and exceptionally comfortable. The rooms and the bathroom were very spacious and the balcony was huge although there were sandbags at the slider (this may account for the musty/damp smell) and no chairs out on the balcony. There wasn't much reason to sit outside but a chair would be nice.

The kitchenette area had a small fridge, tiny microwave and coffeemaker. and small stainless sink. There was a table and chairs for 4 for dining, however, there were no utensils or silverware. They did provide papertowels so we used it for plates to serve the gross pizza.

We stayed on a Saturday night and we now realize there must have been a wedding or function earlier on Saturday because the party noise continued all and I mean ALL night long. We did not hear any noise from the street or the airport/planes but the walls were paper thin. There was a bunch of girls next door who stayed up all night long laughing and singing and Banging the doors shut. This is how thin the walls are -- everytime someone would close/bang the door shut next door, our headboard would shutter and shake with so much movement as to wake you up even if you had somehow managed to doze off a bit. Again we were so exhausted that we did not want to move our room and just put up with it. To tell the truth we were also a bit intimidated by the numbers of partyers and did not want to antagonize any drunks. The next morning there was trash everywhere in front of our room with dirty cups/glasses.

The breakfast made up for a lot. It was huge with lots of choices and lots of fruit, pastries, eggs, sausage and a made to order omelette station.

We rented a car for the day from Budget which is directly across the street. That was really handy to just leave the car off and run across the street the same night. We needed a ride out to the cruise ship pier and the girl at the front desk was very helpful.
We used Super Shuttle and were able to get picked up right from the hotel and taken directly by van to the San Pedro pier. $69.00 for 4 people with all our luggage. We were told that a cab could run at least 80 before tip so the Super Shuttle was great. We also reserved them to pick us up at the dock on the ship's return and that was $68.00 for 4 and very efficient.

OK back to the hotel -- overall the hotel was a little on the shabby side not what you'd expect from the Hilton chain but the location was excellent, the breakfast buffett was excellent , the pool area was clean and nice, and oh yes the boys had dinner in the century restaurant down stairs and the food was very good and fair priced for hotel food, and the rooms and bathroom were spacious.

If you can get the right price this place is really not a bad choice especially if you need the space. Almost forgot -- the wifi was $9.95 for 24 hours. We had trouble getting the wi ficonnection to work and had to call GTS ourselves which was a pain. If I had been there for business I would have been quite annoyed. I think in this day and age it is really ridiculous to charge for wi/fi. It's like charging for basic cable TV.

I have never taken the time to do this before, but based on the experience we had here, feel obliged to warn others. First, I am a Hilton Honors Silver level member and have stayed here, because of family in the area, off and on now for about 9-years. In this timeframe, the condition of the hotel has deteriorated as has the quality and attitude of the staff.

This time, we were assigned a room that had a sprung door and smelled moldy. Bed is tired as are the pillows. I was surprised that a free morning paper is no longer part of the package (as it is at other Hilton properties worldwide). The free breakfast has also been reduced in both what is available and the overall quality of the items offered. I think the defining moment for this trip was when we returned from a day with family, around 6:00PM and found that the room still had not been serviced. Tried calling frontdesk and housekeeping, and found that the quick connect buttons on the phones did not work. Then went down to frontdesk and was told that housekeeping was only done on request (????). I asked that if this was the policy, why were we not told about it when we checked-in and that this is not Hilton policy. Then asked for the Manager. She told me that this was not the policy and suggested that we likely had put a "Do Not Disturb" sign on the door. I assured her that we did not.

Anyway, after some discussion, Housekeeping showed-up and gave us new towels, coffee, etc. They also left a little present on the floor of the bathroom that was not there when we left (looked like a piece of chewed bubble gum) as well as in the bathroom sink (essentially the top of the drain).

We are not demanding guests but somehow were made to feel like we inconvenienced hotel staff and management by asking them to do what it is they are supposed to do.

We will never stay here again and I will be writing a very long letter to Hilton.

Please understand that I am not embellishing anything mentioned and I might have hit them on an off day but IMHO, this place is a dump that is in dire need of renovation and new staff.