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Cascade Village: Traveler Reviews

Cascade Village
Call now to book: 1-800-45-HOTEL from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
 3.5 of 5 stars 19 Reviews
5.0 of 5 stars
6
4.0 of 5 stars
5
3.0 of 5 stars
0
2.0 of 5 stars
2
1.0 of 5 stars
6
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#7 of 15 Specialty lodging in Durango
Show Hotel DetailsHide Hotel Details
  • Hotel class: 2 of 5
  • Address: 50827 Hwy. 550 N. Durango, CO 81301
Property Type: Condominium
  • Self-catering guest units that include apartment-like features, such as living room, laundry room and a kitchen with cooking facilities.
Description: Attractive Mountain Chalet Condominium Resort located in the San Juan Nat'l Forest. This description is based on information provided by the specialty lodging.
Business Center Fitness Center Free High-Speed Internet Restaurant Swimming Pool
Check Rates: $109 Avg. Price
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Reviews of Cascade Village

( 2-6 of 19 )
“Don't Stay Here”

Cascade Village

1 of 5 stars
KansasCityJo
Missouri
Aug 9, 2007
3/5 found this review helpful

I read reviews on Trip Advisor of bad experiences at Cascade Village, but was assured by the booking agent that those were only the disgruntled customers and good experiences weren't shared. I should not have listended to him!! I discovered upon checking out that I paid $25 more by going through Durango Central Reservations as the hotel also charged me when I checked out. I tried to tell them that I had already paid but I ended up being double charged and had to deal with that when returning home.

Believe me, you do need an AC when staying here in the summer. Everyone was melting and complaining!! Our bed was in the loft and heat rises. It didn't even cool off much at night up there. They did provide two fans - one up and one down. We slept with the patio door open which provided highway noise!

Access to the loft area was narrow stairs that were practically straight up. I am in need of a knee replacement, so this was challenging - I literally crawled!

The drapery at the sliding patio door was full of holes. The trash receptacle in the kitchen was partially melted from being too close to the heat register. The jacuzzi nozzles were not clean and there was hair in the tub.

The unit is narrow and tall. The fridge is small (like you take to college). Parking was a problem as spaces were not marked and people parked all over the place. We had to park underground and walk 3 flights of stairs! If you are able to park in front, there is 1 flight.

This would be ok for skiing in the winter. It is a pretty area and about a 30 minute drive from Durango. There was a great pizza place 10 minutes away in an old schoolhouse.

  • This TripAdvisor Member:
    • Liked — Close to Durango - but outside of the city
    • Disliked — Heat and stairs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KansasCityJo's Summary
Date of Stay: July 2007
Traveled with: Family (extended)
Visit was for: Quality time with family
Age group: 50-64
Member since: June 18, 2003
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $109 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Wonderful Stay”

Cascade Village

5 of 5 stars
brad22655
New Jersey
May 7, 2007
1/1 found this review helpful

Simply a beautiful place with it's wonderful surroundings. It made us feel like we were in a Swiss Chalet. The room was nice, the staff friendly and it was very quiet. A real nice place for retreat from the the
hustle and the bustle of daily life.

  • This TripAdvisor Member:
    • Liked — The View
    • Disliked — Nothing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brad22655's Summary
Date of Stay: May 2007
Traveled with: Family with young children
Age group: 35-49
Member since: May 07, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Outdoor / Adventure, Great food / Wine, Skiing / Winter sports
Was this review helpful? Yes No
Check Rates
Average price*: $109 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Pretty good!”

Cascade Village

4 of 5 stars
jane713
TX
Mar 16, 2007

Stayed March 10-14 at Cascade Village. Have stayed at this property many times before and really enjoyed it. Unit #38 or 138 (AKA) was nice.

UPSIDE: Lovely cowboy/western theme with large rooms, comfortable beds to accomodate an eight person group. We had a 3 bedroom and 3 full bath unit that has a large kitchen, plenty of space and the views of the snow covered mountains were spectacular!

DOWNSIDE: When you go to the durangomountainresort.com website it shows available lodging and when you click on the Cascade Village tab you are able to see various types of lodging on that property. In the large 3 bedroom/3 full bath unit, it reads "washer and dryer located in unit or in building". What it fails to tell you is that the washer and dryer maybe located behind doors that are locked by the owners and not for guest use and/or that the washer and dryer "in" the building may be in a TOTALLY different building than the one you stay in. If you expect to use a washer and dryer in the unit you are staying in then PLEASE make sure that you will have one available and UNLOCKED when booking. We packed light thinking that we could easily wash our ski clothing each night (as we have done so in the past while staying in some of the other wonderful units). Instead it was a hike/drive to a different building every 30 minutes in the evening to see if one of the 2 washers/dryers were available since MANY other guests seemed to be in the same predicament.

Overall, we REALLY enjoyed our stay at Cascade Village and would consider it again in the future.....we would just pack more ski clothing.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jane713's Summary
Date of Stay: March 2007
Member since: January 23, 2006
Was this review helpful? Yes No
Management Response
TimBurke, General Manager
(Management representative)
Mar 21, 2007
Thank you for staying at Cascade Village. I am glad that you enjoyed your overall stay. I will pass your comments on to the homeowners in our rental program to suggest that they consider always allowing guests to have access to washer/dryers in the larger condominium units. Most of our smaller 1 and 2 bedroom units are not equipped with washer/dryers and guests do need to utilize the coin-op facilities. Please come back again soon. - Tim Burke
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $109 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Condo ratings”

Cascade Village

5 of 5 stars
thekahuna1
Atlanta
Jan 6, 2007
2/2 found this review helpful

Ask for a Condo with an "A" or "B" Rating. They will be in much better condition than a "C" rated unit. If you are not happy with the first unit you are placed in, ask the managment for another room. All of these condo's are individually owned. The location is perfect., the views breath taking!!!! Skiing is less than two mile away with transportaion provided.

If you have any problems ask for Tim Burke. he is the manager for the rentals.

Enjoy you visit!!!!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thekahuna1's Summary
Date of Stay: January 2007
Member since: January 06, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service
Was this review helpful? Yes No
Management Response
TimBurke, General Manager
(Management representative)
Feb 2, 2007
Dear thekahuna1, Atlanta,

Thank you for writing an insightful descripiton of the condominium ratings system at Cascade Village. There are 81 condominium units in our rental program. Many of the units have been renovated over the past year. Currently, 47% of our inventory carry an A rating - new or like new condition and 42% carry a B rating - used without noticeable defects. The remaining C rated units get utilized rarely - only during extremely busy holiday periods. These C rated units are under scrutiny by management. I cannot guarantee that all reservations will be booked into an A or B rated unit. Please call me if you have questions and I look forward to meeting you on your next visit to Durango Mountain Resort - Tim Burke, General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $109 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Dont expect much”

Cascade Village

2 of 5 stars
A TripAdvisor Member
Tucson, Arizona
Mar 5, 2006
2/3 found this review helpful

Average to poor service, clogged drains, they dont clean your room every day, look at it as renting a condo dont expect much

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
This TripAdvisor Member's Summary
Date of Stay: March 2006
Member since: March 05, 2006
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes No
Management Response
TimBurke, Property Manager
(Management representative)
Jun 27, 2006
Thank you for posting your comments on your stay at Cascade Village. Our property has gone through management changes in recent months and consistency in our daily operations has been lacking. Our staff are now learning to better communicate information to our guests regarding our services. Cascade Village is a condominium hotel. Housekeeping services are provided on a limited basis and full service cleaning is scheduled every 3 days during a long term guest stay. On a return stay, you will experience better service.

Thank you,

Tim Burke
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $109 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Reviews of Cascade Village

( 2-6 of 19 )
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Cascade Village Also Known As

Address: 50827 Hwy. 550 N., Durango, CO 81301