This is by NO means a 4 star hotel......2 at best.
After we checked in & asked for some recommendations for lunch, we knew we were in trouble from the start. The concierge told us about Hooters & The Cheesecake Factory as good options for lunch. It went downhill from there. To say that the help at the Front Desk is help at all is comical. They can't help you with a car service, lunch/dinner recommendations for any of the surrounding areas near Coconut Grove. We found out there was a Houston's Restaurant in the nearby Coral Gables & they had never even heard of it before (another bad sign).

Ok, so besides the fact that no one has ANY taste that works there....let's start with the maid service. We ordered breakfast room service twice while were there and for some off reason the maids liked to leave the breakfast cereal boxes (which were empty) and select juice glasses (that had been used) in our room. Maybe they thought we would like to clean glasses in the bathroom sink? Maybe they thought we were going to recycle the mini cereal boxes? Not sure. We had also purchased 2 bottles of wine from a nearby liquor store. Again, the empty bottles would not be thrown away during our entire 3 day stay. It became a joke to us how many little boxes, glasses & bottles would pile up at this little table.

On another note, the language barrier also was quite annoying. My husband speaks a little Spainish, but I'm not too sure which language was being spoken most of the time, as they could not understand basic Spainish or what "more towels please" meant. One of the hand towels was dirty when we first arrived. I guess the highly detailed maid service missed that one...shocker.

Now onto the noise level. Wow, don't plan on getting a peaceful sleep while you're there. It just won't happen. The AC didn't work very well either. So don't plan on staying cool at night. In fact you'll almost be sweating. If you want a nice hotel lobby to hang in while you're waiting for the car service (that you had to arrange yourself) not going to happen either. Actually there really isn't much of a lobby at all. A few dated chairs with bad fabric. So as you can see, we didn't enjoy our stay there at all....for multiple reasons. How this hotel can rate themselves a 4 out of 5 stars in beyond me.

After a very sluggish start to a "Griswoldish" spring break with my wife and two kids. When I had the bright idea to take the family cross country in the family truckster little did I know what was in store. Luckily for us, I had taken the advice of my brother and called the Mayfair at the last minute and were fortunate enough to get a room there without having any reservations.
The Mayfair is both sheik and comfortable at the same time. My two children of 11 and 7 enjoyed all the little charms of the hotel. Very clean, super friendly and informative staff, and wonderful little touches that come with really neat hotels. Plasma screen in wonderfully spacious bathroom, great outdoor jacuzzi on the balcony, super beds, great bar, quiet, safe, and more. The only knocks on the Mayfair would be the fact it doesn't have a swimming pool, they are construcing one as I write this. Two, a little pricey with some of the additional fees, parking, and the jacuzzi fee. I'm just not used to these costs being from the Midwest and having everything included when I go places. They weren't excessive just extra. All in all, a great place to stay and relax. Across the street from Coco Walk, and down the road from all Miami has to offer.

This is really a tired looking hotel. We had a big room, but really tired looking. The dirty jacuzzy on the balcony is a joke. No one will sit in that! Anyway, most important reasons we will never go back there are:
* place is very, very noisy! We wanted to go to bed early to catch an early flight, but we heard very loud music 'till 4 o'clock am.
* we had housekeepers yelling at EVERY door at 11 pm (yes, we tried to sleep early)
* staff was ok, but not very welcoming.

This hotel is beautiful to look at and designed by a famous architect, but it is not functional. The staff can be heard moving furniture and crashing around beginning at 6 am for those rooms surrounding the atrium. You're no better off on the outside of the atrium, as others in our party complained about the partying at the bars across the street that went on until 3 or 4 am. Our tv didn't work, the "jacuzzi" was a joke (soft plastic lining?!), the patio terrace had dead plants and very unattractive. Location was good and bed was comfortable. My nephew was able to get a same-day massage that he said was very good. The board room was exceptional, with a wonderful breakfast for our business meeting.