apparently this hotel was "recently" renovated? hmmm - the pool maybe!!??!! Saw there were painted-over spiders tho! The rooms stink! stank! stunk! We had to go to the convenient store down the street to buy febreeze so we could tolorate the room. The security locks on the doors are still chains, but no nobbies on the end of the chains, so you cannot secure the doors. Oh, and by the way - cockroach city!!
We never had a linen change in the 5 days we were there, we had to ask for sheets, blankets and pillows for the hideabed the first night (even though they knew there were more than two booked in the room) the hideabed mattress was stinky, old and broken down. The bedspreads in other rooms were stained :(
We had to ask for lightbulbs to be installed, had to ask for clean towels as they just hung up the ones we left on the floor in the morning! the drain for the main sink was broken, there were people that slept over night on the grassy area. there was however "one" very nice security man that was diligent in doing rounds. There is a very loud nightclub next door that shuts down at 4am, so lots of noise. the meeting room and conference room are one in the same...the breakfast was okay (oranges - very tasty!) the coffee maker in the room only makes one cup of coffee at a time. Overall, we would never return nor would we ever recommend this hotel to anyone!!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Business meeting / Event, Other
Management Response
supersurfer, Management
(Management representative)
May 16, 2008
First, we would like to say that we are sorry that you did not enjoy your stay at our property, but we feel that there are some issues that need to be made clear. When you arrived with your group, the group coordinator requested all rooms with two-double beds. When your room came to the desk stating that you needed more space because there were 4 other people in your party, we offered to upgrade you to another room (free of charge). We gave you a choice of a Jacuzzi suite or an oceanfront kitchen, and you hand picked the Jacuzzi suite. Even after being made aware that it was smoking room and by first viewing the room with the rest of your party before you checked into it, the fact that it was a smoking room was deem not a problem because you wanted more space and it had two separate rooms. Secondly, by the request of your group coordinator, all rooms that were a part of your group were not to receive service everyday unless requested because of the amount of days that the group would be there. The group coordinator conveyed this to the entire group during the group meeting and to our front desk staff. Finally, unfortunately we can not control anything that happens outside of our property, but if there was anything that was brought to our attention, we pride ourselves on taken care of our guests quickly and proficiently. We do appreciate your comments and feedback, but would be happy to clear up in other questions you may have personally. Have a great day!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.