I had received a recommendation by a friend to reserve the Truman Hotel for an upcoming stay with my parents from overseas that have never been to Key West. I checked out their website and used the check availability option to contact the hotel. While inputting my information I am stating my university email address as preferred option to receive the hotel’s reply. When I get a response stating the first line introductory information states the following: "Please be advised that all guest must be 25 and older to stay here unless with parents". Great first impression I must say. Now you are discriminating against me because I am inputting my school's email and you automatically assume that my party is a crazy underage group that you rather not have. Furthermore the price indicated is 30$ higher than the price quoted to my friend who had called 10 minutes prior to me sending out the email request indicating the same room type and dates. Overall I obviously prefer to take my business elsewhere. What a way to make a terrible first impression and to do quite the opposite than making a potential guest feel welcome. I work for a major hotel company myself and feel appalled to experience such lack of professionalism. The email response was signed as the "front desk" (no name) which means that the hotel should probably reevaluate their hiring criteria to prevent loss of business due to unfortunate circumstances like this in the future.





Value
Business service



