I've stayed at this Intercontiental before and the concierge staff are excellent, the rooms fine and also the location if you have a car, however they accomodate pre-cruise tourists Saturdays nights so the hotel is crowded and the Sunday morning breakfast is a total fiasco.
Hence if you are not part of the group there is no individual attention for the other guests.
They do not have enough resturant staff available, not enough seating, totally overwelmed resulting in lousy service( I suggest you look for your own cutlery as they don't have time for cleaning used tables) not close to the quality of hotel this pretends to be.

Stayed here a few times and have reviewed it before. The stay was a one night pre-cruise stay. In our opinion the hotel standards had dropped a bit from our previous stays. For example, the room was that little less pristine, still clean but a bit careworn and dust which would not have been present before, was.
Also on ordering form the bar meals to be taken at the poolside, whilst the service was excellent and friendly the dirty plates and glasses were still by the pool 15 hours later. Not what you expect from Intercontinental.
That said the beds were comfortable and the staff friendly and helpful and I would have no problem staying there again.

We went during spring break so the rates at hotels closer to Miami beach were scarey expensive. Since we had a car it wasn't so bad getting back and forth to/from the beach.
When we tried to check in at the hotel there was no one working the Priorty Club/Ambassador desk. I noticed a huge group starting to check in, so I went to the concierge desk and asked if someone could help us. He was very polite and checked us in.
The room was nice (very Intercontinental), the bed was fab!
When you laid on the bed you never want to leave.
I must agree with the previous writer that the hotel was a little on the cool side. I had to keep the temperature pretty high to keep off the polar like temperatures.
Compared to other Intercontinentals we've been too, the breakfast buffett needs some help.
Beyond the lobby and outside is a nice seating area near the pool (heated).
We did have some billing issues upon check out but after calling for a manager the problem was resolved.
If you don't mind being away from the action and have a car, the hotel works. Free airport shuttle operating on the hour.

Given our situation, being stranded in Miami for one day, we were able to book a room through Hotwire for $150 per night. I must say the hotel was nice. If it wasnt for the cold front in Florida, we might have enjoyed the pool. The cab ride from the airport cost about $24. Across the street from the hotel there are gas stations with convenience store, Dunkin Donuts, Wendy's and McDonalds. There is a free airport shuttle that runs every hour. I have no complaints for a one night stay due to a flight cancellation. If I ever return to Miami would I stay here again? No only because it's too far away from South Beach and nightlife. Best way would be to rent a car. There is a parking lot on the hotel premises.