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Hotel Impala: Traveler Reviews

TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 218 Reviews
5.0 of 5 stars
125
4.0 of 5 stars
42
3.0 of 5 stars
14
2.0 of 5 stars
23
1.0 of 5 stars
14
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#17 of 207 hotels in Miami Beach
Show Hotel DetailsHide Hotel Details
  • Hotel class: 4 of 5
  • Rooms: 17
  • Address: 1228 Collins Avenue Miami Beach, FL 33139
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: Boutique Hotel with emphasis on European-style service, housed in restored Mediterranean Revival building dating from 1932. This description is based on information provided by the hotel.
Business Center No Fitness Center No Free High-Speed Internet No Free Parking Pets Allowed Restaurant No Room Service No Swimming Pool
Check Rates: $313 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Hotel Impala

( 8-12 of 218 )
“Don’t bother booking this hotel, because you won’t be staying there.”

Hotel Impala

1 of 5 stars
Pittsburgh
Jun 15, 2008
6/6 found this review helpful

My husband and I are frequent visitors of South Beach (at least twice a year) and we typically stay at the Hotel Astor. I thought for a change this trip, I’d try a new place. Lesson learned, go with what you know and never stray. I booked my room at the Hotel Impala through Hotels.com about a week in advance of our trip and our Deluxe Room was confirmed. As it was June and the “off season,” obviously hotel deals were left and right. I took the reviews I read with a grain of salt, but I can now see that I was naive to ignore them.

Upon our arrival, we were greeted at the desk by a British woman who didn’t so much as say hello, and instead the first question out of her mouth was who we booked our room through? When I said Hotels.com, suddenly the hotel was “booked” due to being “oversold” and that there were no rooms available. When I told her that our room was confirmed, I got the brush-off. We were then told that they owned LaFlora, the hotel next door and would receive a room there. When I tried to question as to what was going on, I was then greeted by the LaFlora owner and promptly shooed away by the Impala owner. I was never contacted by the owner of Impala prior to my arrival informing me that there would be a problem.

My husband and I are very patient travelers. We’re not whiny and we don’t complain, but I’ve never been so enraged in my entire life – hence this review. I have never encountered a hotel that was “oversold,” when I received a confirmation. In fact, on the contrary, I have booked the Hotel Astor numerous times - both through their individual website and Hotels.com - and there’s always been a room waiting when my husband and I arrive. Never any problems. This is why Hotel Astor is number 2 on TripAdvisor, and the Hotel Impala is falling far, far from grace at a rapid pace.

I’m not going to review LaFlora because I feel that the establishment was an innocent bystander in all of this. I never booked that place, I was simply placed there sight unseen. However, I will say that LaFlora is in no way, shape or form a luxury oasis. It’s a bed and a shower and needs major renovations. Since I never intend on staying there again, I’ll leave readers to form their own opinions of LaFlora from its reviews.

My advice to SoBe travelers re: the Hotel Impala . . . be very aware. I would call twice, three, four times prior to your arrival to ensure that you have a room. But, in essence, I highly recommend that you do not even book the Hotel Impala to begin with. I never will again and am recommending to my friends who frequent South Beach to NEVER book there.

To the lovely staff at the Hotel Astor – we will see you when we return in the winter. My sincere apologies for ever straying from you.

  • This TripAdvisor Member:
    • Liked — Nothing, because our room was given away, despite having a reservation.
    • Disliked — Every single thing.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nmanning's Summary
Date of Stay: June 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: July 05, 2005
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Check in / front desk
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine, Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $313 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Know (Thyself) Before You Go + Helpful Hints”

Hotel Impala

4 of 5 stars
brooklyn
Jun 13, 2008
3/3 found this review helpful

ABOUT HOTEL IMPALA:
How you see it will depend on your perspective, see. I've read the other reviews and, yes, it's true- Hotel Impala doesn't provide hair dryers or white fluffy robes or coffee makers and there's some construction going on next door and Beyonce won't be lying poolside because there isn't a pool to lie beside.

So. If you want a sleek MOD hotel with scenic views of faux and/or real celebrities and the ocean waves, then this isn't the place for you. HOWEVER, if you want to stay one block off of Ocean Drive and the beach, just around the corner from the Versace Mansion and the Art Deco Welcome Center and the Post Office, in an unpretentious cute boutique hotel where you can easily walk to Lincoln Road and The Delano and Nikki Beach and not be bothered with much else other than Starbucks Mint Mocha Chip Frappaccinos by day and Strawberry Margaritas by night, then The Impala might be perfect for you. It was for me.

ABOUT ME & MY STAY @ IMPALA:
I'm a young, single woman from NYC who just spent a three-day weekend getaway at Hotel Impala. Since I didn't have a car, I liked the fact that the hotel was close to everything yet not a "see-and-be-seen scene" hotel. It was pretty and clean and convenient. The front desk staff members were helpful and friendly but not invasive. Without my asking, the manager (Roz) extended my checkout time by two hours to better accommodate my departing flight and volunteered to call a cab for me. Several of the staff members also made helpful suggestions regarding what to see and do... which I ignored because I just wanted to do what I wanted to do when I wanted to do it. :) However, I'm certain that they would have booked day-tours and cruise-type things for me had I expressed interested, because one of the staffers (Richie) offered to first thing when I arrived.

ABOUT ME & MY MEAL @ SPIGA:
I had the grilled tuna with avocados and tomatoes which was terrific. And all of the desserts are house-made by the chef so I ordered the TIRAMISU. Perfection! I sat outside which was delightful... excepting the pesky mosquitos buzzing about. Noting my dilemma, my server offered to move me indoors. But since I persisted in sticking it out outside (it really was SO delightful), he offered to provide me with OFF Skintastic spray at no additional charge. I gratefully accepted. Problem solved.

I did, however, NOT see Julia Roberts or Puff Daddy dining there which was, as you can imagine, REALLY disappointing given the reviews and all.

*sigh.

HELPFUL HINTS:
1. If you must have a hair dryer, pack one. Or you could say to yourself, "Hey, I'm on vacation! Why bother?! I'll let my hair AIR dry." Crazy thought. Which is why I brought my straightener.

2. If you need complete silence while you sleep, don't vacation in South Beach. Or you could bring ear plugs. Doing so can be a helpful strategy for combatting rowdy youngsters who like to have fun late at night while they're on vacation. FYI: This works like a charm in the city that never sleeps, too.

3. If you plan on seeing Julia Roberts or Puff Daddy while you're in town, I can't in good conscience recommend that you dine at SPIGA. Celebrity sightings rarely strike twice... But if all you want is a great meal, gracious servers, and a good glass of wine, well, suit yourself and go to SPIGA.

4. If you want a chocolate left on your pillow, buy some at the GHIRADELLI store on Lincoln Road and put them there yourself... if you can manage to get any of them back to the hotel before scarfing them down. YUM.

5. If you're a high-maintenance complainer, do yourself a favor and don't go anywhere at all. Why spoil a perfectly good vacation with a rotten attitude? There must be plenty of things to nit-pick about wherever it is that you're from. Of course, that's probably why you want to get away in the first place, right? Hmmm.

CLOSING REMARKS:
If you really need your vacation to be exactly the way you need it to be, well, that's okay. Just know what you need before you go wherever you go... and be willing to pay for it.

For me, The Impala was exactly what I needed... this time around.

  • This TripAdvisor Member:
    • Liked — Convenient Hide-A-Way
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atalien's Summary
Date of Stay: June 2008
Traveled with: Solo traveler
Visit was for: Hobbies / interest / culture
Age group: 25-34
Member since: March 12, 2007
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Young singles, Girlfriend getaway, Older travelers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Great pool scene
I selected this hotel as a top choice for:
Beach / Sun, Museums / Cultural / Historical sites, Great food / Wine, Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $313 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“No sleeping here!”

Hotel Impala

May 20, 2008
3/3 found this review helpful

Our room was small but adequate. No amenities, such as irons or hair dryers. Staff was courteous and helpful when needed. Complimentary breakfast at hotel next door was just fine. BUT - the nightclub behind the hotel was pounding in our ears until 5 or 6 in the morning! We had been aware of the problem so we asked to be placed in a room at the front of the hotel. Still - it was unbearable and we got little sleep! I would not stay here again - and would only suggest it for young folks who want to join in the South Beach nightlife all night long! Too bad to have one business ruin things for its neighbors....

  • This TripAdvisor Member:
    • Liked — small and friendly
    • Disliked — noisy nightclub nearby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
luv2gosouth's Summary
Date of Stay: May 2008
Traveled with: Spouse / significant other
Visit was for: Personal event (wedding, ...)
Age group: 50-64
Member since: May 20, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Young singles
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Great pool scene
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $313 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Was OK”

Hotel Impala

May 15, 2008
2/2 found this review helpful

Booked rooms for a wedding in January on a recommendation. The place was ok but the rooms were very dark but nice. There is lot's of construction going on in area so be prepared. Location is key for this hotel right on main strip and 1 block off ocean which is convenient. If you're looking for an affordable stop in S. Beach this may be for you but if you want luxury look else where.

  • This TripAdvisor Member:
    • Liked — Cost, Location
    • Disliked — Dark Room and noise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PCPK's Summary
Date of Stay: January 2008
Traveled with: Spouse / significant other
Visit was for: Personal event (wedding, ...)
Age group: 35-49
Member since: February 21, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 2 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Older travelers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, Great pool scene
I selected this hotel as a top choice for:
Beach / Sun, Other
Was this review helpful? Yes No
Check Rates
Average price*: $313 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Dissapointed also and overrated!”

Hotel Impala

2 of 5 stars
amsterdam
Mar 28, 2008
4/4 found this review helpful

We read the reviews on tripadvisor and decided to stay here. Just after we booked our trip the reviews were not so good anymore. Instead of cancelling we thought to see for ourselves.
For the rate you pay for one night this hotel is absolutely overrated. The breakfast is totally ridiculous. You have to go to the hotel next door - Flora - there is no decent seating during breakfast and for the amount of money you pay for one night this breakfast is what you can expect in the YMCA or youthhostel. The reception people are not very friendly either. They just do their job, but we had to ask where the breakfast is served and so on. Nothing special - not rude - but no kindness either.
The room is nice but really small. The aircon made a lot of noise, and the cool air was blown just across the bed, making it impossible to leave it on at night. We had no view, dark room and we could see we would have done so moch better with other hotels in Miami Beach.
So to make a long story short: it was maybe number one on the Tripadvisor, but it is dropping really fast.
We didn't like it, would not recommend it, would not return since it is overrated and not value for money.
It's nice, clean, but nothing special.

  • This TripAdvisor Member:
    • Liked — location
    • Disliked — breakfast and service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ronnie66's Summary
Date of Stay: March 2008
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 35-49
Member since: December 09, 2007
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 2 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Older travelers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine, Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $313 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Hotel Impala

( 8-12 of 218 )
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Hotel Impala Address

1228 Collins Avenue, Miami Beach, FL 33139