My husband and I are frequent visitors of South Beach (at least twice a year) and we typically stay at the Hotel Astor. I thought for a change this trip, I’d try a new place. Lesson learned, go with what you know and never stray. I booked my room at the Hotel Impala through Hotels.com about a week in advance of our trip and our Deluxe Room was confirmed. As it was June and the “off season,” obviously hotel deals were left and right. I took the reviews I read with a grain of salt, but I can now see that I was naive to ignore them.
Upon our arrival, we were greeted at the desk by a British woman who didn’t so much as say hello, and instead the first question out of her mouth was who we booked our room through? When I said Hotels.com, suddenly the hotel was “booked” due to being “oversold” and that there were no rooms available. When I told her that our room was confirmed, I got the brush-off. We were then told that they owned LaFlora, the hotel next door and would receive a room there. When I tried to question as to what was going on, I was then greeted by the LaFlora owner and promptly shooed away by the Impala owner. I was never contacted by the owner of Impala prior to my arrival informing me that there would be a problem.
My husband and I are very patient travelers. We’re not whiny and we don’t complain, but I’ve never been so enraged in my entire life – hence this review. I have never encountered a hotel that was “oversold,” when I received a confirmation. In fact, on the contrary, I have booked the Hotel Astor numerous times - both through their individual website and Hotels.com - and there’s always been a room waiting when my husband and I arrive. Never any problems. This is why Hotel Astor is number 2 on TripAdvisor, and the Hotel Impala is falling far, far from grace at a rapid pace.
I’m not going to review LaFlora because I feel that the establishment was an innocent bystander in all of this. I never booked that place, I was simply placed there sight unseen. However, I will say that LaFlora is in no way, shape or form a luxury oasis. It’s a bed and a shower and needs major renovations. Since I never intend on staying there again, I’ll leave readers to form their own opinions of LaFlora from its reviews.
My advice to SoBe travelers re: the Hotel Impala . . . be very aware. I would call twice, three, four times prior to your arrival to ensure that you have a room. But, in essence, I highly recommend that you do not even book the Hotel Impala to begin with. I never will again and am recommending to my friends who frequent South Beach to NEVER book there.
To the lovely staff at the Hotel Astor – we will see you when we return in the winter. My sincere apologies for ever straying from you.







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