Stayed here on a cross-country trip; glad we were exhausted b/c too far from city/anything to reallyenjoy. Very suburban, & pretty far off the I-70 route. Pet-friendly A++++; fair & friendly about pets. Clean but very dated, older bathrooms, next to a mall (but it closes earlier than I anticipated). Close to a Ruth's Chris (which shares a parking lot with a Bob Evans & a Mc'D's - to give you some perspective). Directions on web site were wrong. Staff was VERY nice (to be expected from any SPG hotel), but felt rushed from valet & also hard parking issues - it was raining the morning of our departure & the front entrance had virtually no canopy (we were traveling X-country, needed to put my top down to load some luggage & my car got soaked; no real options to avoid this - needs some better coverage). Room service fast, friendly & fine. Again, great staff all around.

I stayed at this hotel one night. The room was clean and staff was friendly. I forgot a couple of toiletry items and they were happy to help out. The bed were soft and I slept well. Nothing special, but no complaints here.

If you stay at this property, be sure to ask for a suite, we didn't know and were stuck in the "old" side of the hotel. The beds badly need updating. Our friends were on the "suite" side and they had a nice stay. Our toilet broke several times and the lights kept burning out. The pool is rather small and loaded with kids.

Stayed the night of June 29th. I must say it has really gone downhill. I saw writting on the room hallways, stained carpet in the lobby, and some staff with attitudes. My boyfriend and I stayed in a King room. The bathroom was terrible. Needs new tile desperately and the floor had coffee stains everywhere. I used to come here for conventions about 7 years ago and the place was very nice. Now, I can honestly say that it does not deserve the Sheraton name. It's a down right disgrace to the name. Management need to do something immediately.