Every so often I'll write a review, and this is the 1st time I've ever written a negative one. To start, our reservation for 2 non-smoking suite rooms and 1 handicapped room was confirmed by e-mail well in advance. We checked in about 3 pm only to find they had only one non-smoking suite room with 2 double beds available and the handicapped room didn't have the handicapped shower as confirmed. First the manager told me room types are not guarenteed, but requests, then I told her I had an e-mail that said otherwise. Unfortunately, I forgot to bring the e-mail (will never make that mistake again), so I requested access to the guest computer to print it out. She would not let me. After going back and forth for a while, she finally agreed to try to get us the rooms needed. All this took almost an hour.

The non smoking suite available with 2 double beds was in great shape, but I gave another family member that room because she has 2 teen kids and I only have one. I agreed to a suite with a king and my son could sleep in a roll away, but when I got to the room, it had an odor of mildew and dampness. There was no way I could stay in that room because the smell was making me physically sick. By that time I was really upset and told the mgr. that room wasn't acceptable. She finally had me check out another non smoking handicapped room with 2 double bed, which was fine.

All this took about 90 minutes and we had a family function to attend, so I wasn't too happy. The she had the nerve to tell me, "You had the right room and it's not my fault if you gave it away". I proceeded to explain that it was the right thing to do, since a couple with 2 children couldn't be expected to have a room with 1 bed. Also, I have asthma and a smoking or damp smelling room would create problems.

I realize there are mix ups at time, but what really irked me is the attitude. AS I mentioned, this is the 1st time I've ever written anything negative.

On a positive, the breakfast was very good, especially the pancakes and made to order omlettes.

Oh, I also had to argue to get a price reduction, for why should I pay for a suite when I didn't stay in one.

Beautiful hotel. Good value. We got a suite for only a few dollars more that a regular room. Rooms are clean and brand new, and comfortable. If you are in this area , stay here!

Just returned from a two nights stay at the Hilton in Owings Mills. Very nice location across the street from a good shopping center. Front desk staff not very attentive to us at all. Simply handed us keys and pointed to the elevator, seemed more concerned about talking to her co-worker about her weekend plans.

The second you walk in the lobby doors there was an EXTREME smell of gas to the point where it was difficult to breathe. We immediatly said, "I think you may have a gas leak!" to the front desk and they replied, "No it's a fireplace problem and happens occasionally" This went on for the first two days and seemed to clear up a bit the day we checked out.

Free internet access was great, room was comfortable, VERY loud air conditioning system. All and all, an okay experience.

Every time I stay here, I get a bright, shiny face at the desk, fast check in, quality room, great breakfast, fast and effective customer service.

The rooms are of good quality, the high speed internet works great, the beds are comfy, and I can't hear people around me (for the most part).

If there are no rooms available, I will not stay in Owings Mills at that time.