My organization held a multi day event at the HPC again this year. This was our 3rd visit to the hotel for similar events. We book and sponsor 1-3 day conferences, conventions and meetings in a four state area. We always choose nice, well known hotels as our venue. No other hotel comes close to the Hilton Park Cities for elegance, service and location. The rooms are comfortable, the catering is wonderful and the staff is so very accomodating. I can't say enough about this hotel and the staff. Whether hosting an event or just wanting a great hotel near all the best shopping and dinning, you won't find better than the Hilton Park Cities.

Purpose of stay: Weekend break alone for a stay-at-home mom. I was looking for someplace QUIET with a luxurious bed, and convenient to shopping.

I used to travel a lot for business before I had children, and have stayed in many excellent hotels. For a non-resort, this one was very nice. My stay was Saturday through Monday, and my room was on the 10th floor (executive level). I slept with ear plugs so I can't fairly assess the quietness of the hotel, but I can say that nothing was loud enough to penetrate the ear plugs during the night or early morning. The hotel is located in a quiet neighborhood but with easy access to the Dallas North Tollway and only 5 minutes from the Galleria.

Lobby/Reception: Nothing special, but nice. Valet and front desk personnel were friendly and professional. Never had to wait more than 3 or 4 minutes for my car.

Room: Bed was fantastic. Linens are very important to me and I was pleased with these...down comforter, white duvet (which always seems cleaner to me than the patterned, thin bedspreads where all kinds of nasty stains can hide), down pillows. There was also a foam pillow in the room for allergy sufferers...nice not having to call downstairs for one. The furnishings were good and the ceiling was high. The walls were peach, which reminded me of the 80s, but the rest of the room was modern and tasteful enough (in my opinion) to balance out the peach. Bathroom was clean and spacious. The towels were the best I've ever seen in a hotel. Thick and large and soft...absolutely wonderful. The robes provided were just average. I would have preferred a robe similar to the towels, but instead it was thin and a little rough. Ironing board and iron worked well.

Food: I ordered a fruit and cheese plate from room service one night -- it arrived within 15 minutes, the fruit was fresh, and the cheeses were unusual and flavorful...not your run-of-the-mill cheeses. One morning I sampled the breakfast in the executive lounge...normal continental breakfast fare. The next morning I tried the breakfast buffet at the hotel's Opio restaurant. Most everything you would expect from a good breakfast buffet, plus a delicious vanilla french toast. Orange juice tasted fresh-squeezed. Staff was courteous, though I did ask a waiter for a condiment and he never brought it. I was one of only two people in the restaurant, so that was a bit surprising.

My only complaints:
-The button on the phone in my room labeled "Front Desk" sent me to reservations instead, and the people who answered it seemed a bit put off by having to connect me to the front desk. One woman was actually haughty about it...she argued with me! (Hilton, please train your employees never to argue with a guest, especially over the existence of a button labeled "Front Desk" on the phone, when that guest can clearly see it right in front of her.)
-The toilet in my room did not flush properly. I asked for someone to come look at it, and they came within a few minutes and fixed the problem. However, later that night it stopped working again.
-The housekeeping staff were actually yelling to each other down the halls as they were cleaning. Not just once...they were having conversations from opposite ends of the hall throughout the cleaning process. This was around 10am on Monday, and I could hear them clearly for about 30 minutes. Most guests are gone at this time, but if you plan to sleep in or get some work done, beware. It was very loud.

Overall I was very happy with this hotel. It suited my purposes perfectly. With the exception of the reservations people, all personnel I encountered were friendly and professional. I will stay here again.

I loved everything about this hotel. We stayed there for a cheerleading comp. and they bent over backwards to accommodate us. The front desk staff was very friendly and service is very quick. We called down for towels and they had them to our room within 5 mins., may have been less then that. The hotel was conveniently located to where ever we needed to go. The rooms were perfect for what we needed, I did not think they were small at all for a hotel. The beds were super comfy which I loved. This is a more upscale hotel so expect the prices to be higher. I would stay here again in the future.

Stayed here for one night on business. I don't know if they have a self park- there are a number of garages around the hotel - but they don't appear to be public ones. $18 Valet parking is not outrageous, though.
It is near the Dallas tollway - convenient. The hotel is in what appears to be a safe - but not really "walkable" area.
The interior of the hotel is nicely appointed. The rooms do not have the "worn" feeling many hotels have - seemed like the furnishings, etc. were relatively new.
Hilton HHonor members get 2 free bottles of water, an upgrade to a larger size Starbucks coffee in the lobby ( woo-hoo!) and free access to the Concierge level for appetizers ( veggies, cheeses, jalapeno poppers, crackers, cookies, fruit) in the evening and an OK breakfast in the morning.
Like some other reviewers, I had some problems with getting the wi-fi in my room to work. Ended up using my calling card.
Turndown service with chocolates and the radio turned to a classical station was a pleasant surprise. Very clean bathroom and very comfy bed.
I'd stay there again.