How does one fault and advise a clueless but earnest staff and management that their building is a lemon. That's it. A lemon. The closet doors won't close because the hangers are bulging out. And that is just the start of a rather silly laundry list of contractor/architect errors. The walls are so thin that I called to my wife, "Turn the TV down!!". It was people in the halls. Because the AC was noisy, we opened the windows. Bad choice. People arguing just below us having smokes at 3:30 AM! Where was the staff? Who knows? Did I really have to shout down like in some tenement?
And (we were there for the best part of a week) the Inn was full every night. Did they bring in extra help for housekeeping or breakfast? Of course not. Checking in at 4:30 PM: "Your room is not ready". Hilton: "Check in at 3PM".
At breakfast, everything was either "Gone" or "it'll be out soon", or "we didn't get a delivery" from a harried and sweaty lone person trying her damnedest to get everything out. We were about to ask for a tea-bag, but she alone was emptying the trash into the dumpster out back! At 7:30 AM! The breakfast hostess!
There are some truly inspired restaurants in the area. The staff flatly refused to recommend. Opting for Sports Bars in the area.
And this is the littlest but biggest annoyance: as a Hilton Honors member, I never once got my morning paper at my door in the morning (the only such negligence ever in the entire United States as a member). Front desk had never heard of it!!! Hello, Hilton!!!
But back to the lemon building: The elevator is the slowest in Hilton History, and I have a laundry list of contractor faux-pas that are actually quite amusing. The front desk did admit that the contractor had "made off with the funds" and they had to find locals to finish it. No surprise, but no excuse!
I am given to understand that this Hampton Inn is just a year and a half old. Fine. But while they work out the clinks, why not vacuum and shampoo the carpet in the elevator?
I suggest that the owner/franchiser get into the boardroom at Hilton and see what can be done to fix the mistakes and get a real Hilton Property in order.
To that end, I would like to consider this constructive criticism and a big "Heads-up". They could be wonderful, if they'd wake up!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
People with disabilities, Older travelers
I do not recommend this hotel for:
Pet owners
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Outdoor / Adventure, Great food / Wine