My husband and I stayed here for two nights in October of 2006. Unfortunately, I cannot say glowing things about it as others have. Other than the magnificent grounds, I left feeling that the place is very average.
My main complaint was the staff. I found them to be very apathetic, bordering on rude. I got this impression almost immediately after checking in, when we asked the lady at the front desk to recommend some wineries in the area. She looked annoyed at the request (surely we aren't the first people to have asked?) and, without saying anything at all to us, printed out a list of places. The list that she gave us had no real directions or information about the different places, and she certainly didn't offer up anything either. I wish I could say that this was an isolated incident. But, it seemed that we were met with the same attitude anytime we asked for anything. But, the thing that really made me mad (and probably compelled me to write this to begin with) was our check-out experience. In a nutshell, I was told that I could not pay with American Express not because they don't accept it (the girl admitted that they did) but because she saw other credit cards in my wallet and wanted me to pay with one of those instead. She said the fees AMEX charges are too high for them. I explained to her that AMEX charges the lower conversion fees for me, but she really didn't care and refused to accept it. So, I told her they should just stop taking it all together. I'm sorry, but I really have a fundamental problem with someone looking into my wallet and telling me how I need to pay for something because of how it impacts them. It is presumptuous and incredibly rude. (I mean, how did she know those cards weren't maxed out?) Beyond that, I just think it just confirmed what I suspected throughout our stay-that the guest is not very important to them.
I had other complaints as well. First of all, I did not like the fact that the restaurant is only opened two days a week. This place is located off of back, winding roads, so it made dinner highly inconvenient, and of course they offered very little help in that regard. I also have to agree with the reviewer who complained about laundry service and lighting in the rooms. The laundry situation is truly a joke. You might as well wash your things in your sink. And, as for the lighting, sometimes the room honestly felt like a cave because it was so dark. (I also didn't think they were very nice in general, but that's a whole other topic.)
While I didn't like the agriturismo, I did love Greve and the surrounding area. Certainly not a place to be missed-just don't stay at Vignamaggio!










