From the moment I began to attempt to "reserve" the room at the Knights Inn in Bridgeport, the front desk clerk told that they had 6 rooms but could not take a reservervation so that they did not have to turn away WVU fans. I explained that I would be paying with my Visa over the phone. This evolved into finally obtaining a room.

When we finally arrived the carpets were filthy, stained and there were cob webs haning from the cielings of our room. There were stain marks all over the ceilings of the powder/waiting room area adjacent to the bathrooms. THIS WAS THE SAME IN MULTIPLE OTHER ROOMS AS WE WERE WITH A GROUP. Unfortunately, since, as mentioned above, there were numerous events in the area, THERE WERE NO OTHER HOTELS TO SWITCH TO.

This visit ended in an excess mischarge upon checking out in which the clerk attempted to blame it on me by saying I should have explained to the "new girl" that I was with the group (which we did several times and even had adjacent rooms). The clerk further referred to me as "this woman" as she called another office for help on issuing a credit. I then asked for her to explain the receipt and where the credit was issued and she told me to "read it, it's all right in front of you".
After several more related comments, I asked ANOTHER cleaning personnel for the regional manager's phone number. The original clerk then involved herself by shouting from behind the counter for me to "call the 1-800 number and tell them whatever you want". I told her to be quiet was we were not going to do this. After this escalation, she called 911 and explained to the 3 officers that arrived that SHE had been assaulted. I, and several other members of my group, who are all professionals in the medical field and counselors with MBA's were asked to leave the property????

In short, even if I had been wrong on the mischarge, I think that at some point the customer is supposed to be right or at least treated with some courtesy rather than verbal abuse.