This is a Marriott in name only. The card reader for the door to the main parking lot was broken most of the three days I was there. It wasn't just my card, the front desk stated that the reader was broken. Breakfast - eggs and sausage were cold, everything else was good. Housekeeping did not have enough towels or washcloths - they had to collect them all and then later that night pass out the towels. If you wanted washcloths, you had to call the front desk and they would send some up. Indoor pool - cold, part for the heater wasn't arriving until Monday. When checking out of the hotel, the bill states the hotel was the 2004 opening hotel of the year award or something similar. It seems the hotel is more interested in its past accomplishments than it is in maintaining excellence.

My daughters softball team stayed here along with many other teams. It was great. The staff was very helpful. The rooms were large w/refrig and micro., small kitchen area which was nice after coming back from games. Large tv set up in lobby.
Breakfast was good. I don't think they expected the crowd of girls, and were not really set up for it, but it was a very large crowd. I give them credit for putting up with us.

I've been in Norfolk for the past two months. Since being here, I have bounced around to different hotels (all within Marriott... I'm a Platinum member) and have found this one to be one of the lower end ones available. Being a Springhill Suites, I had expected a bit more "posh," home-like hotel. I have been disappointed. I've given this place three separate tries hoping that I had just caught it on a bad day. Apparently that has not been the case. I've been met with dirty towels in my room upon check-in, my towels not being removed completely for washing Hair in my sink (every time... come on!), urine in the toilet one time, and rude front desk staff whom are lacking in both, diversity and professionalism I might add. Typical stays at Marriott's for me have had a Newspaper at the door each morning and a billing statement slid under my door upon checkout. None of this happens at this hotel. The last time i was here, the fire alarm went off (albeit only for a half a second?) at 0730 (i was awake, so no big deal) and the hot water was no where to be found. I must admit, that outside of this time with the hot water, this place has had some of the hottest water of any hotel that I've frequented, which is a bonus.

Despite the fancy facade, I think I am going to have to give up on this place. If you want a nice, friendly, though slightly dated hotel, stay across the street at the Courtyard. If you don't mind an older place but with an IMPECCABLE staff, stay at the Towneplace suites right up the road (less than a mile on other side of Interstate).

Hopefully sometime in the near future, management at the SpringHill will step in, provide a training program in "courtesy" and "cleanliness" and come out with a hotel worthy of its name... but today... this is not the case.

Very clean. Friendly staff - greeted by all. Non-smoking everywhere inside. Above average FREE breakfast buffet. Large suites. No bar on premises, but Ruby Tuesday's across the lot. No hassles or problems at all.