Booked a weeks holiday via Thomas Cook to the hotel America. Had a night flight and got to the hotel for approx 5am only to be told that they had no room for us. We eventually had a cab to take us to a nearby "hotel" which we were told was also 3*. It was actually a dirty, smelly studio appt which still had hair in the bed from the previous occupant. We were told that our room would be ready by 11am and to get a cab back then. The room was not ready until 1pm so we had to hang around until then. The rest of the holiday was fairly good and not much to moan about. ,however it was ruined by the bad start.
Whilst we were there there were numerous other people turned away.All that the people at the hotel said was there was a problem with the floor, however it is common knowledge that they double book the rooms.
Please beware when booking a holiday here, You may not even have a night there.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Young singles, Girlfriend getaway, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, People with disabilities, Older travelers, Great pool scene, Pet owners
I selected this hotel as a top choice for:
Beach / Sun