Me, my husband and 9 year old just returned from a 10 night stay and it was absolutely brilliant!
We arrived at 9.30pm (we had a missing case as flew with Monarch on way out via a Thomas Cook booking and have since been told they lose at least 1 case on every flight so beware if you fly with them!!!!). On arrival we were immediatley given wrist bands (all inclusive) so we could go and have some dinner before the restaurant closed. They looked after our remaining case for us (a lot better than Monarch did!) and then after eating we filled out forms and got our key etc.
The room was very nice, lovely swan shapes made from towels in the bathroom!
My husband got up at 7.30 every morning to put our towels out, I have seen other reviews here complaining about this practise but I don't know why because if you stay at a mainly british hotel you have the same problem, only at this hotel you didn't have to lie next to a lager lout. The hotel had many nationalities staying, mostly german, but quite a few British people as well and our child met loads of english children to play with and also foreign kids, just because they didn't speak the same language it didn't stop them playing in the pool together. If you want to stay with just English people then don't go to this hotel, however this was not a problem to us and in fact I think we had a better holiday for it.
The main pool was quite shallow and great for children, if you want to swim there is a deeper one also.
The food was fantastic with so much to choose from you couldn't eat everything. The main restaurant opened at breakfast, lunch and dinner. At lunch there was also the pool bar (which we favoured for lunch) and at dinner there was a barbecue every night except for a Saturday - as well as the main restaurant.
All staff were brilliant, very friendly people. The bar staff gave kids free drinks even if they were not AI. The entertainment staff were excellent, putting on a show most nights and there were also outside shows. All shows were of a high quality, look out for the sketch shows, very funny!!
In my opinion, don't take any notice of the reviews moaning about one thing or another, we all like different things. If you want a relaxing holiday, then this hotel will be for you. They also offer a full programme of day and night time entertainment but don't ram it down your throats! For us brits who have a fascination with Bingo, they do this every afternoon by the pool at 4pm.
We will definitely be returning next year, I can't see the point in trying somewhere else and maybe regretting it when this place was so good. My husband has usually had enough after 1 week but on our last night he said he wished we were there for 2 weeks, and that went for me and our daughter.
The only downside was Thomas Cook and the missing case (which did eventually turn up). Their attitude was not good but I won't dwell on that, just try to book with an alternative agent or direct with the hotel which is what we will do for next year.












