Lovely Hotel . . . Clean rooms, Great views and pretty court yards, Parking, Helicopter pad (For those who need it !) And the extras as well - trouser press, shoe shine machines, kettles, TV, bathroom items . Breakfast was a feast . . . (gorgeous sausages !!) You would think you were in some remote area of the country side too.
BUT
The only down side I found was that although the Wedding Reception was booked at this hotel for 4pm and the wedding was at 2am in London, one of the reception staff appeared adamant that we could not check in before 2pm (We arrived at 1130 after a 230 mile journey) . We pleaded to try and find us a room before this time, so we could change our clothes, but was told that this would not be likely. To 'Join the queue' . We could change in the toilets if we wanted to instead. Eventually we were given a room an hour earlier than the alloted check in time and everybody was happy. I thought that the staff member could have been a bit more empathic in her approach to us (Shortfall in good customer care here), instead of a stoney faced 'No'. Maybe a short term courtsey room should be made available for guests who have travelled long journeys, especially for those who are using the hotel for the wedding breakfast and evening reception too. . . . Just an idea ??







