Let me begin by saying that I was in love with this hotel after viewing the fantastic website. I was slightly alarmed when I called the hotel directly and for approximately 4 hours was unable to reach ANYONE! I was more alarmed when I finally did reach someone who had little/no respect for customer service...
I however, booked into the 'luxury' Pelican Cottage which boasted "ocean-front view, located next to the ocean with wireless internet, private deck and bbq... It still sounded like perfection! I explained upon booking that we wanted to maximize our time there and asked whether it would be possible to have an early check in and late check out? I was told "no problem, there is no one in the cottage prior to or after your arrival".
We arrived AT check-in time and were greeted by the unfriendly woman that I had spoke to on the phone. She belittled us in such a manner that we stood at the reservation desk and debated leaving immediately! My boyfriend walked into their 'fine dining establishment" and she yelled after him to 'get out of there' that the room was being prepared for dinner seating (at 3pm) and closed the door to block us out from it. We inquired about dinner reservations and without even checking she said "I'm sure it's full." She then advised us that our cottage was not ready (despite confirmation that no one had been there the night prior) and that we would also have to leave promptly at 11am upon morning of check out as a group would be coming in the following day (and they do need more than 24 hours to clean a room!) By this point I was feeling very mislead...
After check-in she advised us that the cottage was about a 10 minute drive and pointed us in the general direction (no they do not provide real directions- you will be lucky if she leaves the desk to point you left or right) and off we went...
Our cottage--- The ocean front is blocked by a road, a steep hill that you cannot climb down OH... and HYDRO POWER LINES! You must tilt your head at a very interesting angle to truly get a clear 'ocean view'...
The Deck-- You are lucky if you can stand on it for more than 30 seconds without pieces of a tree falling on you or spiders crawling all over you. It was incredibly run down and I would not recommend going outside there if you are not prepared for a wilderness experience!
BBQ- No propane! Was not clean...Was not suitable for cooking!
The Wireless Internet- Simple... NONE! We tried for hours... didn't work.. Called the front desk... NO answer...
The Cottage overall- nice. no frills.... OH except for the red wine stains that had been left by the previous guests weeks ago and were only cleaned the day of our arrival just before we arrived.. (the cleaning staff were still there when we arrived and confirmed this for us!) We were forced to walk on wet carpet for our entire stay...
Overall- Stay somewhere else!
Maybe if customer's stop buying into the owner/operators snobbery they will have to get down of their high post and re-evaluate their service level and realize that 5 star service is just as important as 5 star facilities!












