Perhaps I anticipated a little too much after reading the other reviews on this site, but I expected really good things from the Sandcastle Hotel. Unfortunately, great things were not delivered. Yes, the beach is really great. The water is clear and warm and great for swimming and relaxing--just not from about 11 or twelve in the afternoon until the sun sets. Honestly, I don't mind people on the beach having a good time. What bothered me was the boats that pulled up almost to the shore and blocked all possiblity of swimming near the hotel. And it really is like spring break at times--a lot of drunk and disorderly teenagers. There really isn't any place to go down the beach unless you want to pay for beach chairs.
However, this would have been nothing if the hotel had been as wonderful as claimed. It just wasn't. The room was old and dirty (the maids did try) and the sheets and quilt looked and felt unclean. For $2000/wk (included MAP--five dinners, breakfast daily), it just wasn't okay. In addition, the food was okay but not great and sometimes actually not edible (beware the desserts!).
This brings me to the staff--the locals that work there are GREAT. The maids, cooks, Mic the bartender are all really wonderful. To be really honest, the managers and owners are not. We were made to feel as if we were an imposition, especially the day we left when they were having some annual beach bash and we were told we would have to work around their schedule to check out. On their website it says that they wish the day boaters who come to the beach would go elsewhere. This coudn't be farther from the truth based on their behavior. When we finally saw the owners, the only thing they focused on was the beach party--they never attempted to introduce themselves or ask how our stay was.
It really is a shame as the place could be really wonderful. Some updates to the rooms and some effort at customer service would really help out. I suspect that a lot of the positive reviews are from people who have stayed here many times in the past and so have a lot easier time overlooking an old friend's failings. Would we come back to Sandcastle? Absolutely not. Maybe to Jost Van Dyke--the island is very pretty and has some great beaches. I think the island is best for a day trip or a stay of a night or two--especially if you have your own boat. Keep in mind there's not much to do and things generally close by nine or ten. Some great places were One Love (get a Bushwacker!) and Corsairs and Foxy's by the Bubbly Pool. Definitely rent a car for a day or two if you stay at Sandcastle so you can tour the island.



