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Sandcastle Hotel: Traveler Reviews


No photo provided
White Bay, Jost Van Dyke
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: Intimate Cottage Colony set on white sandy beach;surrounded by tropical gardens in a quiet, relaxed atmosphere. This description is based on information provided by the hotel.

TripAdvisor Traveler Reviews

Reviews of Sandcastle Hotel

( 4-8 of 26 )
“Overrated (and overpriced)”

Sandcastle Hotel

2 of 5 stars
Falls Church, VA
Oct 7, 2008
2/6 found this review helpful

Perhaps I anticipated a little too much after reading the other reviews on this site, but I expected really good things from the Sandcastle Hotel. Unfortunately, great things were not delivered. Yes, the beach is really great. The water is clear and warm and great for swimming and relaxing--just not from about 11 or twelve in the afternoon until the sun sets. Honestly, I don't mind people on the beach having a good time. What bothered me was the boats that pulled up almost to the shore and blocked all possiblity of swimming near the hotel. And it really is like spring break at times--a lot of drunk and disorderly teenagers. There really isn't any place to go down the beach unless you want to pay for beach chairs.

However, this would have been nothing if the hotel had been as wonderful as claimed. It just wasn't. The room was old and dirty (the maids did try) and the sheets and quilt looked and felt unclean. For $2000/wk (included MAP--five dinners, breakfast daily), it just wasn't okay. In addition, the food was okay but not great and sometimes actually not edible (beware the desserts!).

This brings me to the staff--the locals that work there are GREAT. The maids, cooks, Mic the bartender are all really wonderful. To be really honest, the managers and owners are not. We were made to feel as if we were an imposition, especially the day we left when they were having some annual beach bash and we were told we would have to work around their schedule to check out. On their website it says that they wish the day boaters who come to the beach would go elsewhere. This coudn't be farther from the truth based on their behavior. When we finally saw the owners, the only thing they focused on was the beach party--they never attempted to introduce themselves or ask how our stay was.

It really is a shame as the place could be really wonderful. Some updates to the rooms and some effort at customer service would really help out. I suspect that a lot of the positive reviews are from people who have stayed here many times in the past and so have a lot easier time overlooking an old friend's failings. Would we come back to Sandcastle? Absolutely not. Maybe to Jost Van Dyke--the island is very pretty and has some great beaches. I think the island is best for a day trip or a stay of a night or two--especially if you have your own boat. Keep in mind there's not much to do and things generally close by nine or ten. Some great places were One Love (get a Bushwacker!) and Corsairs and Foxy's by the Bubbly Pool. Definitely rent a car for a day or two if you stay at Sandcastle so you can tour the island.

  • This TripAdvisor Member:
    • Liked — The Beach, Mic the Bartender
    • Disliked — The Room, Management
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CashHokie's Summary
Date of Stay: July 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: March 08, 2005
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 1 of 5 stars Rooms
    • 5 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Young singles
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Great pool scene, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
“Sandcastle”

Sandcastle Hotel

Oct 7, 2008
1/3 found this review helpful

Our stay at Sandcastle last year was very good, but the side effects of our stay have been devastating.

Reviewer from the East Coast, USA


We have gone to Sandcastle for 8 years and always had a wonderful time filled with great island people and a staff that was like coming home each year we arrived.

This past trip in 2007 there was a goat that ran throughout the property - kitchen, bar area, dining room and lived upstairs over the dining room with the on-site managers. It seems that someone at Sandcastle ran over the goat when it was young and the on-site managers decided to nurse it back to health. In doing so they allowed the goat freedom to run amok and intermingle with guests. After returning from our vacation, my husband became ill and it took 4 months for doctors to diagnose his problem - Q Fever. It is an airborne bacterial disease that you get from sheep, cows and of all things GOATS! He has what is described as Chronic Q Fever. Most people who come down with the disease don't even realize they have it. They feel like they have a bug or the flu that just won't go away for anywhere from 2 - 3 months. It is never diagnosed as Q Fever. They feel better after 2-3 months and only if they have blood tests for Q Fever will they ever know if they had it. This is acute Q Fever. Once you have it, you will always carry the indicators and be immune for the rest of your life. By the way, the goat died of peritonitis which can be a deadly side effect of Q Fever. It is my understanding that when the goat died, the on-site managers called in a Vet from Tortola to perform an autopsy on the goat. They must have known that other guests/patrons had caught Q Fever from the goat.

Have you been to Sandcastle between Nov 2007 and March 2008 and felt ill or gotten sick after returning?

Sweetie wasn't so sweet to my husband.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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“Best Place on Earth”

Sandcastle Hotel

5 of 5 stars
Kansas City
May 9, 2008
1/1 found this review helpful

Sandcastle (and Soggy Dollar) is the just an amazing place. It is really impossible to describe how magical and beautiful of a place that it is. Experiencing it is kind of like owning/riding a Harley Davidson ("If you have to ask you wouldn't understand..."). The water is a color of blue that can't be described, the beach is soft, white sand, and the people that work there make you feel like old friends. It is a magical place that everyone needs to experience at least once in their lifetime. Thank you Tina, Clayvorne, Mic, and everyone for just an incredible stay. We will see you again in April 2009!

  • This TripAdvisor Member:
    • Liked — The location and the people
    • Disliked — That I coudn't stay forever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KCbill's Summary
Date of Stay: April 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: March 21, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Great pool scene, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun
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“Oh, the people!!!!!”

Sandcastle Hotel

5 of 5 stars
Atlanta, Georgia
Feb 15, 2008
1/1 found this review helpful

This place is Fantastic!!! If you are not laid back and want luxury, this is not the place for you. This place is a "go with the flow" kind of place. We never go to the same place twice . This was our first time there and we have already made reservations for same time next year. The staff treated us so special and the other hotel guests did as well. They are truly what makes the place so incrediblel! The AC room was clean and had everything we needed. It was literally just steps away from the beach. The dinners were fantastic and the painkillers were perfect. Tina arranged for us to be picked up from the ferry dock and had made our dinner reservations in advance so we were never hungry. We made some lifelong friends and I will never forget this little piece of paradise!

  • This TripAdvisor Member:
    • Liked — People
    • Disliked — Took awhile to get there
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JackiePAtlanta's Summary
Date of Stay: February 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: March 07, 2005
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 3 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Older travelers
I do not recommend this hotel for:
Young singles, Girlfriend getaway, People with disabilities, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine
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“Totally Worth It”

Sandcastle Hotel

5 of 5 stars
Milwaukee, Wisconsin
Jan 1, 2008
3/3 found this review helpful

My husband and I stayed here for 2 nights as part of our honeymoon (we also stayed at The Little Plantation, a villa on St. John, my favorite part of the honeymoon, and Peter Island Resort). The 2 days here were our "party" days. The hotel itself is interesting. We stayed in cottage #3. It's octagonal. The cottages are either on the beach or a short sandy walk away. It's impossible to keep the sand out, but they leave a bucket of water by your door in attempt to keep your feet clean ;-) Just forget about shoes. You don't need to wear them anywhere. In general, it was clean, but not for the faint-hearted. This is nowhere near a "Marriott" clean.

The staff is so amazing. The beach itself is probably the most beautiful of anywhere. Impossibly white soft sand, and a great sort of dip just offshore, which is why the boats congregate here (and the painkillers...). You can literally just spend your day lazing in the amazing water. The painkillers were delish, and we spent our 1st afternoon drinking them and mingling with the boaters. The second morning dawned and it was so beautiful and peaceful. It made sense then why the staff gets sick of the non-stop boat party. Although we intended to "party" both days here, the island sort of has a way of taking hold and making you relax. We spent the second day in the hammock watching the crowd rather than joining in.

This is the kind of place you have to experience at least once. However, if you are offended by very young, very drunk, somewhat obscene college kids (?) I wouldn't recommend staying here. It's hard to avoid this in the middle of the afternoon. The mornings and the evenings make up for it, but I was glad we only opted for 2 days.

The island seems to shut down by 10:00. The first night, we had dinner at Foxy's on the other side. Everything was pretty much closing up when we were done. We ended up indulging at the "honor bar" back at the sandcastle. I'm not quite sure if the honor bar is still an acceptable practice. Most things were locked up, but we managed a few drinks and wrote down what we took, and it showed up on our bill, no questions asked. The 2nd night, we ate at the hotel (good) and walked down the beach to find a bar. Again, everything was dead and closing down.

I would definately go back, but again only for 2 days, and maybe visit by boat someday.

  • This TripAdvisor Member:
    • Liked — The beach, the staff, the
    • Disliked — the drunks, the smell at the bar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charrynn's Summary
Date of Stay: August 2007
Traveled with: Spouse / significant other
Visit was for: Honeymoon
Age group: 35-49
Member since: March 08, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, Girlfriend getaway, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Other
Was this review helpful? Yes No

Reviews of Sandcastle Hotel

( 4-8 of 26 )
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Sandcastle Hotel Address

White Bay, Jost Van Dyke