“Over rated. Service is lacking”
My husband and I just returned from 7 days at Sand Castle on Jost Van Dyke. October 7-14, 2006. I found Sandy, the manager to be terse and not a people person.
We arrived Saturday night around 7 only to find out the hotel restaurant was not open and nothing on the island was open yet because of the season. No one told us that. Would've been nice to know. She seemd to not care either. She also dumps you out in the dark, no flashlight, you lug your own suitcases to your room and that's it.
The next day, we awoke to beautiful, private beach and water. By 11:30 it was packed with people. Boats come up and moor, then loads of people come to the Soggy Dollar bar. So all day your "private" getaway becomes a nightmare. If you like this, then great. But we had hopes of peace and quite. You have to claim your chairs early or the drunk visitors will take over.
That said, Tina was great. (ANother manager) And the other staff we're great. Mic the bartender is wonderful. But Sandy has to go.
When it was time to leave, even though I had tried to talk to her about it the day prior and I even used her computer to check my flights, she claimed I had not let her know we were leaving the next day and so we had no bill ready, no cab, nothing. Her explanation: You can't do anything last minute here. (Well, I didn't think I had.)
Considering how much you spend to be there, you'd think they'd be on top of that for y ou.
THE FOOD. Ugh. It was horrible. One night, no one could even eat their lamb it was so tough. And yet nothing else was offered to us. The fish? Salmon!! That's not native to the BVIs is it? Fishy, too. The only good meals are breakfast. And youhave to start your own coffee in the morning....
One day, they trimmed trees around our cottage. They left all the branches. I finally moved them myself, as they were in front of our door.
ANd OMG, the mosquitos and sand fleas will eat you alive. Here is a picture of my huhsband's ankle (can't show the rest). Two of the other women staying there looked as if their backs had been overtaken. Big, nasty bites covered them.
I have to say, we have been to many places in the BVIs and if you want peace, quite, killer service, spend a little more and go to PETER ISLAND. We will next year.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Young singles, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun