As a frequent business trips to the west area of PR I use this hotel. Staff is always friendly and as helpfull as their limitatios can give. The restaurant is not luxury but very good local food, price and staff. Rooms are good but very poor ilumination, no radio and no good tv signal. Besides for the price is a great deal specially if you get that grrrrrreeeaaattttt sunset view!!!!!!
Belive me, I go to Aguadilla every two month for the last seven years and this is by far the best option.

I rarely write one-star reviews. As a younger traveler, my standards are not as refined, I suppose. Given that, I would never stay at Cielo Mar again. Granted, this was a last minute business trip to Aguadilla, and there are no 'American' hotels in the area. That said, this one is miserable. First off, you plug in its address to any GPS device, and it directs you to the middle of a residential area not near the hotel. After searching 30 minutes for the hotel, my fellow traveler and I check in to find that they give you the TV remote when you check in. Never a good sign. You enter the room, and my first thought was 1950s New Jersey Shore with no updates or cleaning since that time. Thankfully, no critters, but rust everywhere. Never seen more of it in my life. The Internet was not working (not a huge surprise I suppose), and I really did not want to get into the bed without a full body covering. The air conditioning only semi-worked. Breakfast on our second morning started 30 minutes later, so we could not get any before leaving for our business meeting. All in all, a bad hotel that I would never return to. Try Villa Montana instead - equally as difficult to find, but the restaurant was fabulous and the ocean view amazing.

First of all, I did not choose this hotel. I had no option, as I was attending a marriage seminar and the hotel was chosen by the organizers. We stayed for a weekend, and I was ready to get divorced if I had to stay a day longer (which kind of beats the purpose of the weekend).

The rooms were quite comfortable, and that is the only good thing about them. There was very poor lighting, and the bathroom was a nightmare. The bathtub was stained and rusty, really disgusting. The air conditioner is turned off when the rooms are not in use, and there is a lot of humidity, so you can imagine the smell when we walked into the room. My husband had to take down a screen to be able to open a window to let the room air out (no balcony in our room). The pillows were really thin, and when we asked for extra pillows, there were none (they had already been distributed to other complaining guests). A couple that was attending the seminar had to go out and buy their own pillows. The staff was friendly, but couldn't really provide much service.

On the positive side, the view is great and if you have kids, the pool is designed for their entertainment, with slides and waterfalls. But I have no plans on ever staying there again. If I need another weekend escape, I'll stay somewhere else in Puerto Rico. We have much better hotels, where the rates are reasonable.

This place looks beautiful on the website but it's the opposite. The rooms have old chipped furniture. There's no water pressure at all in the bathroom shower and sink. Room service never changed the sheets of the beds. Room service never came by to clean up the room or make the bed. I and relatives stayed there for 4 days and were disgusted/disatified with the rooms and service. I would not recommend this.

The only thing this place has going for it is the bar with the ocean scene. But bar closes around 1030 or so, not good.