Lord, where do I begin? It did not occur to me to read any reviews before we booked, but I see it would not have helped me any.
I truly have to question those who say they have traveled the Caribbean and stayed in high-end resorts and found this fabulous. Let me put it to you this way: if you are fortunate enough to be able to stay in places like Ritz Carlton or Four Seasons, Raffles Canouan Island is NOT the place for you.
First of all, my parents live in the Bahamas and I spent much of my childhood all throughout the islands. I've done Nevis, the BVI's, the AVI's, Turks and Caicos, Caymans, etc., etc. I have never in 41 years been eaten so alive by mosquitos. They have nets over the beds and believe me, it is not for ambience! They spray the resort via a small truck 3-4 times a week and ask you to stay inside while they do. If other islands can get this under control, surely they can, too.
The food. Wow. I don't even know where to begin. Two in our party---nanny and husband---are not picky eaters in the slightest. Even they could not stand the food. Our kids ate plain penne pasta the entire week. That's it. La Piazza WAS good, but how many times can you eat in one restaurant, especially when it's very quiet and more formal and the kids could get the same penne from room service?
The beaches have all the drawbacks some have noted but the service, to me, was the worst thing about the beaches. It's not that there are not enough staff and that they are not friendly. But we were there and the resort wasn't even full and we hardly ever had anyone come by asking if we wanted to order a drink or anything. Can you believe they were actually passing up opportunities to make more money? This was a no brainer, as it seemed for many there money was not an issue--including us. We would happily have thrown back the Pina Coladas to numb us to how bad the food was. But no one offered. Now, you could go up to the pool bar on your own, but less touted resorts have always had staff trolling the beaches offering to sell drinks and snacks. There were people standing around doing nothing, but you had to hunt them down.
Also, beware the jellyfish. May be seasonal, but they were an issue while we were there and we were warned they were the very painful variety if stung.
Beware the plunge pools. It's a nice touch and this was an imperative for us, having usually only booked resort villas or private rentals with pools. The problem is they are not good for littler kids. There are no steps in, just a ladder. That's fine for older kids, but just be aware of this if your children are little. They can't just play on the steps while you are in pool or on chaise. You have to hold them the whole time or use big pool.
The spa IS fantastic. Not the treatments--they are average. Like what you would get on a Crystal or other high-end cruise. Just OK. But the location and ambience of the spa is spectacular. I would say this is the only good thing about it.
It's not easy to run a resort in the islands. Just keeping up with grounds is a huge issue. So I am giving them lots of slack on this. But for this to be a Raffles, it needs a LOT of work. From now on, I will definitely do much more research and not assume something can ride its corporate name.
Bottom line: the villa might cost you more up front, but Four Seasons Exumas is far, far more worth it and the "extras" won't cost as much so you might call it even.
If you are truly, truly used to top-notch quality and service, this is not the place for you. It could be someday, but it needs lots of work.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Great pool scene, Families with young children
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine, Spa, Other