Nice, spacious and very clean room. Great location right off 81. Our room had a fridge and microwave, but I don't think all rooms have this. Very nice pool and hot tub area with very convenient hours. Nice, clean breakfast area with good selection of standard hotel breakfast foods including waffles (they had two waffle makers - other places, please take note!), as well as some frozen cheese omelets and sausage links that you heat in microwaves. These were good, but not great. Good to have the variety and the omelets were good for making breakfast sandwiches. Also, biscuits and sausage gravy in a crock pot which was good. The breakfast area was clean and well kept and the hours were convenient. The whole hotel was clean and well kept. The staff were friendly and very helpful. My only complaint was that the shower head was low flow and the water came out slow. Other than that, a GREAT stay. Would recommend to anyone and would stay again.

We recently stayed at four different Country Inn and Suites locations including this one. They are all quite similar and decent with comfortable beds, but we liked this one the best. It is close to the interstate north of Roanoke, and a two-story building with close parking and access to our room.

We had a one-bedroom suite which is reasonably spacious and a true “suite” - i.e., separate rooms - and good for a family of four, with a small sink, microwave and fridge. Everything seemed efficient and well-run. I can’t think of anything wrong about this property. For an interstate chain hotel, it was excellent.

I have stayed at this hotel twice because my older daughter attends college in Roanoke. This hotel is relatively new and well maintained. It is a good value for the money, since it seems to be one of the few hotels in Roanoke with an indoor pool (which is a requirement when traveling with my younger daughter during the cold weather months.). The towels are cheap and don't absorb much water and the fridge in our room was broken during one stay. The desk staff is pretty rude and unhelpful except for one individual who let us check in early on our first stay, however; when we stayed there a second time, we checked out an hour late. The desk staff proceded to charge my credit card for an extra night. When I called to complain, the manager told me that we had not checked out until 5PM (not true) and that he would not refund my money. I called the Carlson national headquarters and they refunded my credit card. So I would advise you not to check out late, and if you do beware!! and review your credit card statement carefully.

This was ok. There was only one guy to check us in, and he wasn't very helpful - - I suppose since there was a line of people waiting to get into their rooms. So, after waiting a good 20 minutes, I requested a roll away, and he refused to even look. He told me that it was "first come first serve". I found that somewhat frustrating, because I made a very strong point of requesting a roll away when I booked my room. I asked if I could upgrade to a suite, and he told me he was sold out.

Interestingly, he just didn't want to help me because I came down later and some guy who walked in, asked if there were any suites available, and the front desk guy gave him one right away. Not cool to lie to your customers!

The room itself was very large (with plenty of room for a roll away if I could have had one) but there wasn't alot of drawer space. The fitness room was very good.

The beds were comfortable and the room was clean.

One more minor note, the breakfast wasn't that great. The sausage was frozen and you had to cook it yourself in the microwave. The coffee was horrible. I had to throw it out and go to a dunkin donuts on the highway.

It was a reasonable place, and I would give it a try again, since I think the experience may have been something that doesn't happen all the time. I am surprised, however, that it has such a high ranking - since it was nothing special.