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Holiday Inn Sunspree Virginia Beach-On the Ocean: Traveler Reviews


3900 Atlantic Ave, Virginia Beach, VA 23451
Property Type: Resort
  • Hotel featuring an assortment of amenities, sports facilities and leisure activities.
Description: Six-story Hotel comprising 2 oceanfront buildings in northern end of beach. This description is based on information provided by the hotel.
Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Swimming Pool
Check Rates and Availability: $173 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Holiday Inn Sunspree Virginia Beach-On the Ocean

( 189-193 of 298 )
“Had a Great Time!!”

Holiday Inn Sunspree Virginia Beach-On the Ocean

Jun 13, 2006
6/9 found this review helpful

We stayed there for four nights in early June with our boys, ages 5 & 3. We really enjoyed it and plan on staying there again next year.

What we liked:
- the lazy river was a blast, the kids really liked it, but it was a bit colder than I would have preferred
- the indoor pool was great, very warm, but one of the two hot-tubs was out of order
- the outdoor pool was nice, it's close to the beach, not to the street, which is a plus compared to the Courtyard up the street
- great proximity to the beach, and a shower & foot wash station near the entrance to the pool
- the staff was simply outstanding. We stopped several times in the kids club to see the Tonka the Turtle (but our kids didn't stay in the club) and the staff we extremely nice. The pool bartender was extremely friendly as well.
- staff was everywhere cleaning, it seemed at some times that there were as many staff as there were guests, they all appeared to be working very hard
- the beach side restaurant was great for breakfast, kids ate free which was a big plus, but the buffet could have used pancakes and more fruit (and the eggs were completely overcooked every morning). Ordering off the menu was variable, slow one day, quick the next. Staff was great here as welll.
- the room was clean, the fridge worked fine (though froze everything the first night until we turned it down), beds were comfortable, good choice of TV channels, great view of the ocean & pool.

We had a few minor nits, nothing that really disrupted our stay, but just a few minor things that kept the trip from being perfect:
- the elevators are SLOW!!!!!!
- no bedrails were available, we had to bring our own
- the door to our room did not lock on its own, instead if you let it close you could simply push it back open. We realized this and pulled it closed when we left, but the cleaning staff didn't realize it wasn't locking so when we came back from the beach the door could be pushed open. We called the front desk and within 5 minutes a maintenance worker came to our room and fixed it
- the bathroom really needs remodeling, there were mold stains in the caulk around the tub, and the shower curtain was hard to position, and hard to keep closed
- the Italian restuarant on the top floor doesn't seem to cater to families. Adult men can't wear shorts for example. For a family hotel this was odd. I can understand no beachwear, but given that the hotel is very much family oriented, I don't understand why the restaurant is so formal.
- parking was hard to come by in the garage across the street on Saturday night. There is overflow parking at another garage, but we saw numerous cars without parking tags that should have been removed.

Really all these complaints are minor, as I noted earlier, we fully plan to stay here again on our next visit to the Beach. Thank you for a wonderful experience.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibeplato's Summary
Date of Stay: June 2006
Member since: May 12, 2005
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
I recommend this hotel for:
Families with young children, Families with teenagers, Tourists
Was this review helpful? Yes No
Management Response
Michael Troglin, General Manager
(Management representative)
Jun 16, 2006
Good morning,
Wow, what a great review from your family. It is so very satisfying for us, your hosts, to hear that you are satisfied enough to write something nice about us for others to see. I won't say much about the good things you mentioned, I couldn't do a better job! I will try to address the "minor nits" because there are some things inherent with the hotel. The elevators are a bit slow. It actually takse 25 seconds to go from thr first floor to the sixth, BUT, this is riding by myself with no guests around. As you can imagine when we are full, we have about 1000 people in the hotel, lots of children. With all that coming and going, things do slow down. We are currently searching for every inoperative door closer and relacing them. This is an important safety factor and we will not quit until it is finished. The Isle of Capri restaurant is a Virginia Beach icon and it is one of two places on the beach that does require proper attire (collared shirts and no shorts, etc) for dinner. Parking is an issue, we have a spot for every room in the hotel and all of our information points this out. We do tow people who do not have the right to be in our lots. We do expect to renovate some of our older bathrooms in '07, we just ran out of time this year remodeling our rooms and public areas. Thanks again for the wonderful comments and we look forward to seeing you back again!
Michael
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $173 (year-round)
Call now to book: 877-270-6397 from SunSpreeResorts.com
“Great hotel”

Holiday Inn Sunspree Virginia Beach-On the Ocean

5 of 5 stars
Fayetteville, NC
Jun 10, 2006
9/10 found this review helpful

Our family (three adults and two toddlers) stayed in a two-room suite the week of June 3-June 9. This hotel exceeded our expectations, so much so that I felt I had to write a positive review after reading some of the earlier comments. The entire staff, from the bell boy who unloaded our car in the pouring rain, to the waitresses in the restaurant, to the cleaning crews were very friendly and helpful. The room was clean, spacious, and set up well to travel with small children. The view of the ocean from the balcony was incredible. We spent time in all three pools with no issues pertaining to chlorine, cleanliness, or sand. Our kids were too young to be left at the kids camp, but we were welcome to participate with them in activities, and we visited with Tonka the turtle and did some arts and crafts. Every time we saw children with the camp's staff they seemed to be having a good time and the staff appeared responsible and enthusiastic. We were grateful to have a kid-friendly restaurant in the hotel so we could spend more time at the beach (plus kids eat free!). Breakfast was good, lunch was even better. Finally, I made our reservation back in February, and when I saw a lower rate on the internet I called and asked them to honor it which they did immediately with no issues. This hotel is the perfect spot to enjoy the beach and boardwalk and should be your choice if you have children.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
This TripAdvisor Member's Summary
Date of Stay: June 2006
Member since: June 10, 2006
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
I recommend this hotel for:
Families with young children, Tourists
Was this review helpful? Yes No
Management Response
Michael Troglin, General Manager
(Management representative)
Jun 13, 2006
Good morning and thank you so much for your very kind words. We are still building our skills and our staff to make sure that everyone is happy with their stay at the SunSpree. We strive everyday to provide the service that our guests expect. If we should be found lacking in some area, just let us know and we will certainly do our best to correct the situation. Again, thanks for staying with us and we are delighted that you and your family enjoyed your stay.
Michael
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $173 (year-round)
Call now to book: 877-270-6397 from SunSpreeResorts.com
“Had a blast”

Holiday Inn Sunspree Virginia Beach-On the Ocean

Jun 5, 2006
3/3 found this review helpful

We were there this weekend 2-4 June 06. We were not greeted by the bell boy or valet. But in their defense it was really busy. (we can do this ourselves). Check in was a breeze. Valet took our car. View was awesome! Overlooked the pool and the ocean, dead center. Loved the fact that every room had a balcony. Staff was always very friendly. The pools were incredible. The lazy river was a blast. My kids (14 and 7) had such a good time. You can walk right out to the beach, a few blocks from the shops. We would stay here again!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
This TripAdvisor Member's Summary
Date of Stay: June 2006
Member since: June 05, 2006
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
I recommend this hotel for:
Families with young children, Families with teenagers
Was this review helpful? Yes No
Management Response
Michael Troglin, General Manager
(Management representative)
Jun 9, 2006
Thank you so much for your comments. Busy or not, we still should have welcomed you properly, so I'll have a talk with the valet/bell team. We have a brand new executive housekeeper and he is making things so much easier for the guests now. Check-in should be quick and easy since his team is getting all of the rooms turned around by 4 PM. We also have a new AGM, and he is a dedicated hotelier. He thrives on taking care of our wonderful guests.
Thanks again for the very kind words,
Michael
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $173 (year-round)
Call now to book: 877-270-6397 from SunSpreeResorts.com
“OK hotel-worth the price”

Holiday Inn Sunspree Virginia Beach-On the Ocean

May 24, 2006
2/2 found this review helpful

The room itself was clean and met my expectations, however, the phones didn't work (even after maintenace said they fixed them) and there is a track to the sliding door that sticks up about 3 inches off the floor and my 2 year old son kept tripping on it. I can't believe thet they don't have more people injured on the balcony because of it. The indoor pool is sooooo chorinated that I thought I was going to pass out. My husband and son slipped going into the pool and my husband is still in alot of pain and my son was really close to smacking his head on the side. Huge liablity waiting to happen. The lazy river wasn't as cool as we expected but was nice, although slighty cold. The elevators didn't always work either, but I prefer the stairs anyway. Overall, I am not sure that we would stay there again, but mainly because there's so much more action on the south side. The other reason would be because of safety reasons. The pool is was too slippery and I saw kids kept falling and I can't take the risk of my son tripping going face first out into the balcony again. The price was comparable to were we normally stay but the room was slighty smaller. If you don't have kids, I think this is a fine hotel-average. Very clean though. And the food at Isle of Capri was very good!!!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
This TripAdvisor Member's Summary
Date of Stay: May 2006
Member since: May 24, 2006
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
I recommend this hotel for:
Young singles, Families with teenagers, Tourists
Was this review helpful? Yes No
Management Response
Michael Troglin, General Manager
(Management representative)
May 31, 2006
Good morning,
It is always nice to hear that we are a very clean hotel with very good food in the Isle of Capri! Thanks so much for the kind words.
I do feel that it is necessary that I address the other comments listed as well. Regarding the sliding glass door track, there are certain rooms that have a 2 inch guard on them. This is to protect the room interior from the wind and rain generated by the "Nor'easters' that frequent our area in the winter time. Each of the rooms that have this extra protection have warnings posted on the door regarding the extra height.
It appears that we were never notified of anyone slipping at the pools. We are certainly happy to call in our insurance company if someone should sustain an injury of any kind while staying with us. I did try to contact the guest using the e-mail listed; however, it came back as undeliverable. Our pool decks are all as safe as pool decks can be. We have thousands of guest here througout the year and the safety and security of our guests in paramount. We also have our insurance company come in and do safety audits of our hotel to ensure that we are doing everything possible to keep our guests and associates safe.
I hope that this information will help as you read the reviews. I, or my staff, are always here to answer any questions or take care of any problems.
Thanks for reading,
Michael
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $173 (year-round)
Call now to book: 877-270-6397 from SunSpreeResorts.com
“OHHH Come on”

Holiday Inn Sunspree Virginia Beach-On the Ocean

1 of 5 stars
Sodus Point, New York
May 3, 2006
2/6 found this review helpful

My fiancee and I stayed at the Sun-Spree with two friends (seperate rooms) during a very busy and HOT week for Virginia Beach. I will get straight to the point....well over 300.00 per night (in the beginning this was perfectly fine) 1st room no A/C, okay. SO, we got a new room after being told to use the A/C the "CORRECT WAY" ...A/C works..great! Refrigerator doesn't...whatever..handicap room, but just wanted to have a good time. Now it is 7:30AM someone is banging on the door, remember (we are young, travelling with another couple) of course i have a headache and I am not happy that they are wanting to clean the room that we already had booked for the following day at 7:30AM. Now that I am already awake i am thirsty no cold water in the room..I understand..go to the vending machine...EMPTY...not just water ,everything!....so I live with the warm water w/ice and go back to sleep, only to be awakened at 8:45 so maintenance could change a light bulb. Of course I told them to go away. I don't know why because they returned less than an hour later. Now for the best part, they DID return my money for the following day. I was content to just go somewhere else (I did not complain other than the A/C). UNTIL , we get to Ashland, Virginia.....SLEEP INN AWESOME...and I log onto the internet from my laptop check my credit cards and balances etc. etc. to find out the Sunspree had charged me for both days even though we only stayed one....for my rooms and our friends' room. there is no way that I would return or recommend the Sunspree. PERIOD. There are plenty of other facilities in Virginia Beach I would suggest maybe the other Holiday Inn, The Hilton, anything even the back of your car....it"s cheaper and less headaches.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fatbooy's Summary
Date of Stay: July 2005
Member since: May 03, 2006
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
I recommend this hotel for:
Families with young children
Was this review helpful? Yes No
Management Response
Michael Troglin, General Manager
(Management representative)
May 9, 2006
Hello again! I have sent an e-mail to fatbooy2537@yahoo.com to see if I could get some more information regarding this review. Unfortunately, no one has responded to me. In doing my research on this review, I found that I have not had a reservation from Sodus Point, NY in the last 90 days. I also have not had ANY rates any where near the $300 mark in the past 90 days. Our housekeeping department does not start work at 7:30 AM, we are a resort hotel and we start much later in the morning. We do provide Do Not Disturb hangers in our room, which we respect. Engineering does not go to an occupied room unless the guest calls to have something done. I am sure that this guest did stay at the hotel. I am not sure what has happened, but the comments don't add up. We do not normally refund monies for an AC problem. When we do refund monies, it is final and does not get charged to the guest's card. It is possible that we got an AUTHORIZATION on the card that has not been removed yet.
We are dedicated to doing our very best to ensure that our guests are satisfied. We have a Manager On Duty at the hotel at all times who is ready to solve any concerns presented. We are happy to see to our guests' needs, whatever they may be. Hope to see you soon!
Michael
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $173 (year-round)
Call now to book: 877-270-6397 from SunSpreeResorts.com

Reviews of Holiday Inn Sunspree Virginia Beach-On the Ocean

( 189-193 of 298 )
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Address: 3900 Atlantic Ave, Virginia Beach, VA 23451