Just returned from VB. We originally booked the Surfside for 3 nights based upon some of the reviews on this website. However, when we arrived, I knew we were in trouble and I notified the hotel that night that I would be departing early. This was before I saw our room. This hotel needs a renovation BADLY. The paint and carpet in the interior hallways were dirty and dated. While the room and bathroom were clean to the eye, the carpet was nasty and you just expected something to CRAWL out during the middle of the night. After one very sleepless night, we loaded up and went hotel shopping !!! To the Surfside's credit, they gave me no trouble and immediately credited my credit card. There were no cancellaton charges, etc. I suspect I am not the first family that cut and run. We ended up at the Station One, and I have reviewed that experience as well. Have Fun in VB !!!

We are a small family and enjoyed our stay here. The staff, facilities and location were very good. The room was very clean....The continental breakfast was very good although I wished they had served some yogurt and granola. The location was perfect. For a family with young children we were very pleased and would recommend this hotel to others. The hotel is older...... the staff are great and were working hard maintaining the property.....EVERYONE was very friendly!!! We really enjoyed their "Southern Hospitality"!

I wrote a review on your site before but never saw it in the reviews! I stayed at Surfside Oceanfront for 5 days and 4 nights. My daughter and grandchildren checked in on Tuesday night. The room was not the same as the one we looked at In Feb. when we reserved it. The bedroom did not have a balcony and it had glass from ceiling to floor. It was a little frightning for everyone because it was on the 8th floor. I told the front desk and they responded by saying "We don't have any rooms like that!"( It was the only room like that in the whole hotel. I'd suggest a balcony or to put a partial wall on the bottom. )Its the only suite they had left so we had to keep it. First the refregerator door was missing shelfs and our food kept falling off. I reported it to the front desk. They gave me shelfs that didn't fit. Our dvd players wouldn't work. They brought up new cords, I reminded them of the problem with the refridgerator door, no one came back. The electricity went out twice when the microwave and the bath tup were being used at the same time, and they came up and again I spoke of the refridgerator problem and was told this was the first time he knew of a problem. The ice machines on all floors were broken except for the one in the basement laundry room. Our Sleep sofa had a spring comming up in it.and a rip. We lost food that broke when we opened the door. We did not get our room serviced at all on one day and the other I went to the cart and got what I needed (towels, toilet paper, trash bags). If you didn't catch the housekeepers you didn't get service. I did report this to the shift manager with a list of all the issues when we were leaving and she said she wasn't aware of any of it. I thought maybe with all the issues they might offer some sort of discount or next stay insentive. They didn't ! They did say it would be brought to the managers attenction. I visit VB every year twice a year. The hotel was clean but the service was in desperate need of communication skills.
Lori Grimsley,

This was a great hotel. Friendly staff, hot coffee and cold juice available all day, and right on the ocean!

My room wasn't the cleanest, but it is a beach hotel and sand gets into everything. One of my kids dropped something on the floor, and there was quite the layer of dust under the bed. But the bathrooms were clean, the sheets were clean, and the towels were soft. We had a fridge and a microwave, too. Breakfast in the morning was your standard cereal, bagels, and pastries, but it was always replenished.

We had a great time sitting on our balcony and people watching.

My only complaint is that you don't need a key to get into the hotel from the parking garage. As a mom traveling alone, that made me feel a little unsafe. But overall, it was a great hotel and I'll stay there again.