Unknown to us at the time of our booking, all rooms at this hotel are smoking rooms, so don't bother requesting non-smoking. We have a 1 year old, who does not yet walk. I was horrified when I saw that his hands and knees to feet were covered with black soot after crawling around on the carpet during the first 30 min we were there! We got not apology for this when we complained to the front desk, we did receive 1 blanket that we requested to put down on the floor from the maitenance guy. When we requested that the floors be cleaned, we were told they could only vaccum them, because they use "chemicals" to shampoo the carpets and could not do this until the room was vacant. My opinion is that the carpets are rarely shampooed. After requesting a second blanket to put on the floor, our son was able to spend time playing in a limited space on the floor. We will not be returning guests to this hotel!

After reading many reviews I chose the Schooner based on price, location, room accommodations and reviews. We stayed in the ground floor suite. One word of advice, not all suites are the same size. Room 123 was the smallest and the nastiest of the suites in that group. The bathroom was the worst. A Hanging bathroom ceiling fan that didn’t work, mold on the wall, showerhead that sprayed the wall therefore peeling the paint off. House keeping doesn't clean the floors daily. I walked on sandy floors the entire week. There was also the previous guests hair on the tub, vanity, and stove top (Nasty!) The pool area is small with limited lounge chairs. The fridge is college dorm room size with a broken freezer area door and broken bars on the door making the storage space useless. Some of this I expected from the past reviews but not all of it!

What I didn't expect was the type of guests a lower end hotel attracts. These guests are rude with FOUL mouths and no respect for others.


With the combination of all above, my first and last stay was 6/2008.

This was our place for the past ten years..they have gone down, not as great of service as we have experienced in the past. This time we found ticks in our beds!! we were horrified, the staff was slow to help, we finally asked for our money back..ended up going to a different hotel. Very disappointed. this was our home away from home, not sure if we will ever return

Sad seniors

First off I was at a joint war fighting conferene at the va beach convention center and I did not look very hard for accomodations.
So this is my fault for staying here. I checked in on Sunday around 3 pm and was greeted by a nice girl who I never saw again. I was first issued a card to room 527 the door and card reader were so rusty the door would not open. Finally an hour later they did something so i could go in. I wanted to take a nap however the room was 89 degrees yes 89 degrees. There are sensors in the rooms that measure body temperature before the so called air conditioning will operate. Numerous things did not work such as mentioned below. I called and was moved to 525 this was not much better. Now I know what you are thinking why didnt you just check out and leave. I would have however I was told by the front desk no refunds sorry. At 140 per nights I just wasted nearly a grand.

Here are the main highlights of why I do not recommend this motel.

I was Charged for 5 days only stayed 4 I was told there is nothing we can do call hotels.com.
They do not give receipts after you check out. So who knows what you actually pay for.
No air conditioning ( The best i could get is 75 degrees) I opened the duct and the filter was black and mildewed. You know how the ones for the house are supposed to be white or blue.
Rude Staff they answer phone call after phone call and make you wait until they are done instead of asking the caller to hold.
The mini refrigerator in the room did not work
The water pressure was very weak. Hence it took nearly 45 minutes to fill the hot tub.
The humidity is so great in the room that there is a layer of moisture over everything. The AC rattled and leaked condensation.
The furniture is so old and outdated that the laminate is peeling off. The towels and sheets on the bed are as rough as sandpaper.
The cable television is not bad however I could only get 5 channels. So if you are on vacation and it starts to rain you better bring a deck of cards.
The cleaning staff were nice however only one person spoke english.
When you tried to sleep you could hear the neighbors on both sides snoring. The walls are paper thin.

No wireless internet that works

No Ironing board or iron.

If I was still in college and needed a place to crash after a party I guess its okay however I would never let a member of my family stay there.

I was a marine and I slept better in the field

Avoid at all costs....