The bathroom had "issues" when we arrived. I mentioned this at the front desk on my out for an evening activity. I was told it would be taken care of before I returned. It was not taken care of during my three day stay.

Towels were not replaced during the daily cleaning, upon request I was told that I could that I could get one in the morning from the front desk.

I had three pre-teen boys in another room. I called to tell the front desk that their toilet was clogged, the boys waited untill 11:30 that night. There was no attempt to fix the toilet or move them to anther room.

Breakfast was a joke. The toasters didn't work, the begals, muffins, etc. were frozen solid, the cereal was stale and don't recall seeing the eggs everyone is talking about. The french toast sticks were available one morning but they were hard as rock.

I was most displeased with my experience.

I stayed at this hotel during a smithsonian tour. We when arrived at the hotel the rooms were not yet ready. We were told this was becasue we were earlier than what we were scheduled, however we were only 15 inutes early. Upon entering my room I found a hole in the wall, clipp toenails on the bathroom floor, torn and ripped carpet, and just a generally dirty room. I called the front desk about cleaning the room, their respnse was they would have someone clean it. No one ever came. The next morning we arrived at what was supposed to be a hot breakfast for all of the participants (44). There were only 9 tables for us and the other guests in the hotel and not nearly enough food, none of which was hot. Our tour director quickly informed them that they were not meeting the terms of the contract, again they answered with ok we will work on it. The second night we arrived back at the hotel to find that there had not been any clean towels left. I called the front desk and was told that she, the assistant general manager, was the only employee in the hotel and that she couldn't get us any, but we could come down in the morning about 8:00 and pick up some towels. We were scheduled to leave at 8:15. One of our rooms also had a backed up toilet, when I called about that the assistant general manager didn't even offer to fix it, she just said ok. This is absolutly the worst hotel that I have ever stayed in. Don't Stay Here!

I reviewed the property on website and made reservations thru the telephone.

upon arrival there were two other guests at the hotel (i think). the electronic front door didnt work properly so i had to physically push it open. there may have been two lights on in the whole place. the manager greeted me after i managed to get thru the door and was pleasant but was not professional. ( i do not consider talking on a blue tooth while working a front desk professional) Besides the unusual checkin she told me to help myself to a swim. well the next morning that may have been difficult since the pool had no water at all!

our room had one out of 4 light bulbs working. it was clean but considering the state of the hotel its possible no one had stayed there for months.

at check out i asked the day manager about the pool and comments etc and she just simply said i spoke with the nite manager who had not worked for a week and was not aware the pool had been recently painted. her lack of emotion for the pool and state of the hotel was that of someone on prescription medicine.

considering i had already made my same day reservation it would have been difficult to back out and ask for a refund so my spouse and i braved the place for a nite but i would definitely warn others to "KEEP OUT" at least until the renovations are complete.

I am exastic about writing this review. This hotel is the best of the best. This trip was not planned, so I was so surprised to be able to walk in and be able get such a beautiful room at such a great rate. The rooms were spectacular. The service was commendable. I will be staying there everytime I visit the area.