We booked a historical getaway through the Carlton Hospitality Group. This was the hotel we were to stay at, had a confirmation number and booked a King with Jacuzzi non smoking room. Upon our arrival we were told our room was not ready as they were "packed all week" and they had not gotten around to cleaning it yet. This was around 4pm when we arrived. We were told the wait would be around 40 minutes and to help ourselves to the coffee and cookies. The girl at the counter told us she did not want our credit card nor would she give us our tickets until she was sure the room was ready. The food area had filthy chairs, dirty stuffed chairs, and workers helping themselves to the water and cookies meant for the guests and just hanging around talking to the other workers. The pool was green and there were flies around in the food area along with a sticky floor. We were then informed by a second young worker that our King Jacuzzi had been given to a wedding party and that we were basically out of luck. We had to settle for double bed no jacuzzi despite our having reserved with confirmation the other room. When I questioned how long ago the wedding party had booked the room no paperwork could be found. We were told the room had been decorated and would be given to them not us. I have never been treated so poorly in all my 40 plus years of traveling. We overheard the girls telling another person that they could only give the names and numbers of "sister" hotels. We called the tourism bureau and found a room at the local Howard Johnson's. That hotel was clean and the staff didn't resort to lying to us!










