We booked a historical getaway through the Carlton Hospitality Group. This was the hotel we were to stay at, had a confirmation number and booked a King with Jacuzzi non smoking room. Upon our arrival we were told our room was not ready as they were "packed all week" and they had not gotten around to cleaning it yet. This was around 4pm when we arrived. We were told the wait would be around 40 minutes and to help ourselves to the coffee and cookies. The girl at the counter told us she did not want our credit card nor would she give us our tickets until she was sure the room was ready. The food area had filthy chairs, dirty stuffed chairs, and workers helping themselves to the water and cookies meant for the guests and just hanging around talking to the other workers. The pool was green and there were flies around in the food area along with a sticky floor. We were then informed by a second young worker that our King Jacuzzi had been given to a wedding party and that we were basically out of luck. We had to settle for double bed no jacuzzi despite our having reserved with confirmation the other room. When I questioned how long ago the wedding party had booked the room no paperwork could be found. We were told the room had been decorated and would be given to them not us. I have never been treated so poorly in all my 40 plus years of traveling. We overheard the girls telling another person that they could only give the names and numbers of "sister" hotels. We called the tourism bureau and found a room at the local Howard Johnson's. That hotel was clean and the staff didn't resort to lying to us!

I had stayed here before when it was a Hampton Inn and it was a nice, clean, quiet location. This stay was horrible. While the front desk staff were all very pleasant, the place looked (and smelled) old and tired. The pool area was unclean and the water slimy. No towels for a day after the old were removed but they ran out of clean ones. They ran out of food one morning. Had to try a couple of door keys after the second night to find one that would work. I was told they had just signed a deal to become a Best Western in the fall. Until alot of money is pumped into renovating and refurbishing this place and upgrading the amenities..find a different place to stay.

Room quality and cleanliness was more than satisfactory. There was a too-sweet chemical cleaning smell in most of the hallways, but not in the rooms, which was certainly a plus. The bathroom was all working, with plenty of hot water, and very clean. No mildew, or moldy smell.

The complimentary breakfast was light, but not bad. If you are content with bagels, muffins, cereal and french toast sticks, you are in luck. They had very limited fruit, and no breakfast meats or eggs, but I never left hungry.

The surrounding area was safe. Within easy walking distance are an Uno's Chicago restaurant, mini-golf, and Dairy Queen. Directly across the street is a Hooter's and Cracker Barrel. Within 5 minutes by car is a Food Lion, CVS and Walgreens as well as an assortment of other restaurants down Bypass road.

Busch Gardens, Water country USA and Colonial Williamsburg are also within quick driving range, with road signs for directions.

The only issue I had was that my room key did not work at first, and I had to go back downstairs to have the attendant re-swipe it. Which took about 4 and a half minutes from start to finish...not a big deal.

For the money I was really impressed. The staff and rooms were great. The pool was okay, but for the money you really can't beat this hotel.