Despite a beautiful entrance and grounds that I was enamored with as a former resident and W&M student in Williamsburg, my fiance and I found that the Williamsburg Lodge fell short of its reputation. At first glance, the lobby seemed inviting and first-rate, but upon closer inspection we were surprised at the relatively cheap pleather furniture and dusty silk flowers. We had the unfortunate experience of staying one evening in the building as part of the Lodge called Tazewell Hall. We found the room unclean and in dire need of a decor update. The bathroom tile had mildew stains, the toilet had leak/rust stains on the floor, and the shower curtain was completely rusty on top. There was no operable fan in the bathroom so this comes as no surprise. The window blinds were broken, the room had many dings and tarnishes that were unexpected (such as a broken closet pull), including a nagging musty smell. The lighting was poor and did not work properly (took several tries to get the vanity bulb to light). Simple items you would expect from a hotel of this class, such as a soap and soapdish next to both sinks and a decent HVAC unit, were lacking. Furthermore, despite the The Lodge clearly not being near capacity or even busy, we were given a room right next to the elevators, outside which, by the way, was badly stained carpet and a leaking roof leaving a puddle on the floor. Since Tazewell was connected to the parking garage, the elevators smelled horribly since clearly no one bothered to clean them or deodorize them properly. While the front desk staff was relatively polite, we found the 15 minute wait in the rain for valet service (which is not free of course) and the lack of readily available porters or door personnel subpar. Upon checkout, we weren't even asked how we enjoyed our stay. Clearly, the Lodge missed the opportunity to impress us which is a shame since one purpose of our visit was to explore the possibility of having our wedding there. The special events coordinator didn't even bother to return our call before our trip, nor the front desk's upon our arrival.









