I stayed three nights at the Bellevue Club at the end of July. It was a beautiful place to stay and much more comfortable and quiet than the other hotels my peers were staying at, but it was unable to come through or offer amends for service issues.

One of the services offered was a car service to the convention center. Despite my attempts to reserve this car in the morning for the 3 minutes trip, I had to call every morning and ended up taking a cab a couple of mornings because the "driver" was too busy. I found hair in my bathtub and when I called to complain the front desk said that the customer service manager was not in. I also noticed that several of the persons on my floor did not receive their breakfast on time and heard the delivery person try to excuse this lack of timeliness by the fact that there was flood of orders while I was leaving for the day. The fact that the excuse throughout the week was that they were "flooded with orders" or "very busy" was unacceptable in my book. Inadequate staffing should not be born by the guests. Furthermore, nothing was offered to make up for problems that were their fault.

Hopefully better management with an emphasis on customer service and adequate staffing has turned this place around because it has wonderful potential.

We may have never stayed at a finer place. Everything was right. OUr suite was very spacious. We found the architecture and the interior design stunning. Every detail was handled. There was free water to drink. There were dumbbells for exercise in our room. We were given five bath towels. The room was serviced several times each day. There is a connected huge exercise facility that we did not use. The location near downtown Bellevue is great, yet the site is quiet and heavily wooded. We long to go back again to drink in the comfort and excellence.

My boyfriend and I stayed here during the first week of August 2007. I told him I wanted to stay somewhere I had never stayed before....something classy, and modern, and most of all CLEAN. I ran across this 4-Star hotel by accident, because it is not listed on most sites.I read the reviews on several sites, and 99.9% were excellent. We arrived and were very impressed with the beautiful courtyard outside, and then the beautiful interior was very peaceful and pleasing to the eye. The room was unbelievable! We were on the second floor....absolutely NO NOISE whatsoever...very quiet. The tiled entry was beautiful, shower and bathroom area were spotless and so neat and inviting. The bath salt was a favorite for me, I looked fwd every evening to a nice hot bath with that wonderful bathsalt. Another favorite was when we came back in the evening, the bedsheets were pulled back for us and they put fresh water and chocolates on the nightstand. The bed was wonderful and clean, and I never slept so good. The staff that kept our room looking beautiful, were absolutely wonderful individuals who went out of their way to make our stay memorable. I highly recommend this hotel!

I discovered this property on one of the main travel sites. It didn't come up on most of them, probably since it's a small boutique hotel, so I almost overlooked it. I booked for a 3 night stay over my 22nd wedding anniversary in one of the ground floor rooms with a patio. My husband called ahead and told them it was our anniversary and they upgraded us to the best suite in the house. The bathroom was as big as most bedrooms and included a huge whirlpool and shower for two. The furnishings, décor and bedding were beautiful, comfortable and clean and I don’t believe that is isolated to the best suite. The staff was perfect and helped us with everything we requested. They even arranged to have two flower arrangements delivered and set up in the room before we checked in. Turndown and maid service were excellent. Valet was prompt and courteous. Same of courtesy car transportation. Room service was prompt and the food fantastic. Aside from not having flat screen TV’s in the room, there was nothing I would suggest they change (manager mentioned the TV’s were being upgraded in all rooms to flat screens in the coming weeks so maybe that’s done by now). The location of the hotel isn’t anything special but it’s quiet and once you’re inside, the location doesn’t matter. It’s a luxury hotel that takes care of every need. I highly recommend.