My wife and I have been using the Icicle Best Western Inn for about 15 years. We hold three marriage seminars every year at this facility, and have used other facilities in the Leavenworth area as well, but Icicle Inn is our first choice. Why do we keep going back to the Icicle Inn?
First, because of the service. Hands down, the quality of service we and our guests have consistently received is warm, friendly and caring. We have always felt the personal attention given to our seminar guests is all about taking care of their needs and making us comfortable. Their staff (from front-desk personnel to housekeeping to management) has always, without exception, treated us with respect and care. We have also been very impressed by the fact that the employees are long-term!! There is not a high turnover rate like many other facilities in the industry. It is obvious to us that the owners and management care not only about the guests, but about their employees. Employees talk highly about their employer and we, as long-term customers, receive the benefits of a well-run organization, because the employees take personal ownership of quality service.
The second reason we keep going back is the cleanliness and continual up-grading to provide the best quality facility for the price. The Icicle has a variety of rooms available and the whole complex gives you a relaxed feeling, combined with the high-quality craftsmanship and a Bavarian environment that highlights the European ambience of the Village of Leavenworth. One of our team members is a high-end home construction builder and he is always impressed with the attention to detail that the owners of the Icicle continue to put into their facility.
The third reason is the big variety of amenities available. We think the Icicle Inn offers the best variety of activities in the village of Leavenworth. If you go to their web page you will be able to scan the wide variety of activities and services available for children, singles, and family members of all ages. There is not another facility in Leavenworth that provides this kind of variety for the family. Our seminar guests rave to us about the quality of the facilities and how the Icicle Inn compliments the relaxed, easy-going environment that is truly family friendly. We know that many of our couples (from all over the Pacific Northwest) return and bring their familiies back!
My wife and I have also held two 100-member family reunions at the Icicle Inn. Again, we just love it because it not only offers the services we need, but also provides a wide variety of activities for different age members of our family. We keep going back because for the money - - - the service, the food, the quality facility with a big variety of activities are just plain hard to beat. And we plan on holding one there again in 2010.
We have tried and tested this facility for years and find it to be consistent in high quality. We have not been disappointed in 15 years. Check it out. We know you will be pleased with what you get.










