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Kilauea Volcano Cottages: Traveler Reviews

Kilauea Volcano Cottages
Call now to book: 1-800-733-5916 from Orbitz
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
 4.5 of 5 stars 8 Reviews
5.0 of 5 stars
6
4.0 of 5 stars
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3.0 of 5 stars
1
2.0 of 5 stars
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1.0 of 5 stars
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TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#6 of 17 Specialty lodging in Volcano
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  • Address: 11-3980 Lanihuli Road, P.O. Box 108-309 Volcano, Island of Hawaii, HI 96785
Property Type: Ranch/Farmhouse/Cottage
  • Ranch – Private ranch home with guest rooms; specific activities (usually includes horseback riding) are offered as part of the stay. Farmhouse – Guest rooms at a private farm home; guests may be invited to join in farm related work or activities. Cottage – Small house/guest accommodation, often in a neighborhood, countryside or beach area with other similar houses on the same property.
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Check Rates: $160 Avg. Price
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Reviews of Kilauea Volcano Cottages

( 6-8 of 8 )
“real price problem.”

Kilauea Volcano Cottages

3 of 5 stars
Hametayel
Maryland
Aug 29, 2007
1/1 found this review helpful

I booked this hotel through Hotels.com for two nights for a certain price. Once I reached the hotel I was asked to pay 20% more for each night. I refused and told them that I will discus this with hotel.com.
Hotels.com told me that in small letters it is written that they do have the right to add to the price and if I cancel my stay I will need to pay cancellation fee.
For the fairness of this review I will say that the house I stayed in was very nice and clean.
I would suggest anyone that books an house with this people to call them directly and to make sure what is the final price.

  • This TripAdvisor Member:
    • Liked — very isolated and quiet
    • Disliked — price change after booking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hametayel's Summary
Date of Stay: August 2007
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: April 09, 2007
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Business service
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Families with teenagers
I selected this hotel as a top choice for:
Outdoor / Adventure
Was this review helpful? Yes No
Management Response
LoveVolcano, Manager
(Management representative)
Sep 5, 2007
Aloha to all,

The guest neglected to say that he arrived with 2 additional guests.

The reservation was received via Hotels.com as being for 2 people, and as the guest showed up with 4 people we charged an additional $20 per person per night for the extra 2 guests. As a courtesy we had even upgraded the guest to a nicer 3 bedroom 2 1/2 bath cottage so they had lots of space.

Hotels.com clearly discloses three times ( not just once) when making a reservation online that the rates quoted are based on double occupancy ( 2 people) and that additional people are charged an additional fee, which is customary for virtually all rentals in Volcano ( B&B and houses). When the guest made the reservation via hotels.com the guest agreed to those standard terms.

If there would have been a regular "error" on our part that we misprinted the wrong rate or the guest was for some reason misquoted a rate from Hotels.com we certainly would have been more than happy to correct the error and honor the quoted rate, but this was not the case here.

When we checked in the guest personally at the cottage, the guest told us that he was not upset with us but wished that he had seen the additional person charge at hotels.com, so we are very dissapointed to find out now that the guest posted this review and is pointing the blame towards us, which is really not fair of him.

Mahalo for reading this... and if you go to Hawaii ... have a GREAT time!

Mangement
Kilauea Volcano Cottages
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $160 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Kilauea Volcano Cottages is where I should have stayed”

Kilauea Volcano Cottages

5 of 5 stars
global37
Texas
Aug 1, 2007

We should have stayed at the Kilauea Volcano Cottages in their beautiful rainforest chalet. They have a first class reputation and understand the needs of families.

We unfortunately stayed at the Kilauea Rainforest Chalet run by the Volcano Lodging Directory part of Volcano Gallery.com. The names are similar but the experienced are miles apart.

While in Volcano Gallery Lodging our son wet the bed and without our authorization we were charged over $1100.00 for a two night's stay that should have cost about $400.00. If you have children or if you do not like to be taken advantage of....go to the Rainforest Chalet run by the great people at Kilauea Volcano Cottages. Mention your friends in Texas who want to save you the $700.00 bedwetting fee.

  • This TripAdvisor Member:
    • Liked — the friendliness of the staff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
global37's Summary
Date of Stay: July 2007
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: July 26, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Great food / Wine
Was this review helpful? Yes No
Check Rates
Average price*: $160 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Great House near Kilauea”

Kilauea Volcano Cottages

5 of 5 stars
VerityHook
Oregon
Jun 25, 2007

Volcano Cottage is a very comfortable, two-bedroom/two-bath house about four miles from the entrance to Hawaii Volcanoes National Park. I found the property to be in excellent condition and in a very quiet and private location. The rate (a little over $1,000 for seven nights) was excellent, and a variety of breakfast food was left in the house for our use. The house has a fully equipped kitchen, TV, VCR/DVD, and a small stereo. I liked the place so much that I returned for a week in June after renting it for three nights in March! Highly recommended if you're looking for a place to stay near the best hiking on the Big Island.

  • This TripAdvisor Member:
    • Liked — value
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VerityHook's Summary
Date of Stay: June 2007
Traveled with: Friends
Visit was for: Quality time with friends
Age group: 50-64
Member since: June 25, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Tourists
I do not recommend this hotel for:
Great pool scene, Pet owners
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Other
Was this review helpful? Yes No
Check Rates
Average price*: $160 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
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Reviews of Kilauea Volcano Cottages

( 6-8 of 8 )
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Kilauea Volcano Cottages Address

11-3980 Lanihuli Road, P.O. Box 108-309, Volcano, Island of Hawaii, HI 96785