We planned our night at the Kula Lodge primarily based on the location, right near the crater. Had we known that by 7am the next morning our car and another would have windows smashed and personal items stolen we would never have booked it! Our family of 4 (two preteen daughters and myself and my husband) had planned a Pony Express ride up the crater early the next morning so because of location and a very attractive website and pamphlet we booked a $200.00 loft. We arrived at Kula lodge about 7pm in the evening after a long day hiking and swimming along the Hana Highway. We were abruptly greeted when we entered the building and were shown to our room. It seemed as though our casual attire did not seem to fit in with the "upscale" mood the restaurant was trying to portrait. It also seemed like having us check in and be shown to the room was an INCONVENIENCE to the hostess. The room was decorated ok but VERY small and the loft was dusty and the bathroom was dirty with a moldy shower and outdated tiled floor. We inquired about dinner take out from the Kula restaurant and was told that it was probably "too expensive for us" although they would do it and it would probably take a long time and that she recommended us to get pizza down the road. The room was freezing and we were told we could plug in a heater if we wanted.
The next morning after we discover our driver side window smashed on our rental car the manager on duty was not very helpful. He said he saw the smashed window but didn't yet get a chance to call the police! I had to ask him to do that! He offered barely any assistance and no complimentary services except for our two children to sit by the fireplace inside if they choose. No sincere appologies or complimentary credit for the huge inconveniences and loss of property. He basically said that we should try to get a bigger rental car when they come to replace it! Apparently this area of town has been know to have break in's fairly regularly according to the police. Don't stay here or in this side of town unless you have no items of value. Another car was also broken into and a full days worth of shopping items were stolen from the locked trunk. We lost video equipment, and a pocketbook filled with the usual, along with sweatshirts, used film and additional jewelry and personal items. BE WARY WHILE ON MAUI!SKIP THE KULA LODGE UNTIL SECURITY AND THEFT ARE ADDRESSED!
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